OTP Case Manager

Description Job Title - OTP Case Manager Location - Renton, WA Schedule - M-F 5:30 am - 2 pm

The salary range for this position is $65,000 ($31.25/hr.) to $70,000 ($33.65/hr.), with a midpoint of $68,500 ($32.93/hr.). New hires will typically receive between minimum and midpoint; however, offers may vary based on experience, internal equity, and market.

About Evergreen Treatment Services

• ETS has been working to transform the lives of individuals and their communities through innovative and effective addiction and social services in Western Washington for over 50 years. Learn more about our mission and values.
• Change begins within. We strive to foster and sustain a diverse and inclusive community within our organization. Find out how we are working to achieve racial equity, health equity, and community justice.
• Our Clinic Services and REACH teams bring critical professional expertise and heartfelt compassion to the work they do every day to serve our most vulnerable community members. Check out the compelling stories told by our patients, clients, and staff members that provide more information and a clear picture regarding our organization’s essential work.

Job Summary

• Advances ETS’ mission through outreach, engagement, and intensive case management services.
• This role provides direct support to individuals with complex needs, including substance use, mental health conditions, homelessness, and co-occurring disorders.
• Responsibilities include coordinating care, connecting participants to community resources, and promoting stability and improved health outcomes through outreach and engagement. The Case Manager collaborates with community partners to ensure continuity of care and advocates to address gaps in services.
• Full-time and primarily onsite role, with work at ETS clinics, mobile unit locations, and in community based settings. Schedule is typically weekdays with hours varying based on operational needs.

Responsibilities

Outreach & Engagement

• Conduct community-based outreach in shelters, healthcare settings, and other locations to build rapport and engage participants.
• Utilize trauma-informed, harm reduction, and motivational interviewing approaches to support individuals at varying stages of readiness.
• Provide culturally responsive, person-centered services that respect participants’ lived experiences.

Assessment & Service Planning

• Conduct comprehensive needs assessments that identify barriers to stability, including housing, healthcare, and behavioral health needs.
• Create and update individualized service plans with participants, focusing on participant-driven goals.
• Utilize de-escalation techniques and conduct approved crisis and suicide risk screenings within scope of training and role responsibilities.

Care Coordination & Service Linkage

• Manage assigned caseloads, prioritizing participant needs while ensuring timely, effective service delivery.
• Coordinate access to medical, behavioral health, housing, and social services.
• Facilitate warm handoffs to internal teams and external providers, including licensed clinical staff for crisis response and needs beyond a non-clinical scope.
• Support participants with appointment scheduling, transportation, and accompaniment when appropriate.
• Monitor participant progress and adjust services based on changing needs and circumstances.

Resource Navigation & Advocacy

• Assist participants in navigating complex systems and accessing public benefits, employment resources, and community services.
• Address barriers to care, including housing, income, legal, and behavioral health challenges, and advocate for participants within healthcare, housing, and social service systems to improve access.

Documentation & Compliance

• Maintain accurate, data and timely documentation of participant interactions, services, and outcomes in designated systems and per regulatory requirements.
• Document crisis-related interactions, screenings, and actions taken per organizational protocols.
• Participate in case reviews, audits, and quality improvement efforts.

Collaboration & Team Participation

• Collaborate with multidisciplinary teams and community partners to coordinate care and support participant outcomes.
• Participate in team meetings, trainings, and program development activities.

Professional Practice

• Maintain professional boundaries, ethical standards, and participant confidentiality.
• Engage in ongoing professional development and support organizational initiatives related to equity and community health.

Note: New and/or different duties and responsibilities may be assigned to this job at any time

Requirements

Qualifications

Education and/or Relevant and Lived Experience

• High School Diploma or equivalent required.
• Undergraduate degree (associate or bachelor’s) in social work, social services, human services, psychology, or a related field highly preferred.
• At least two years of experience working with individuals experiencing homelessness, substance use, or behavioral health challenges; experience in harm reduction and outreach programs is highly desirable.
• Lived experience relevant to the population served is valued.

Knowledge and Skills

• Understanding of racial justice, social equity, and a commitment to fostering an equitable environment for all clients, participants, and staff.
• Ability to build and maintain effective working relationships with individuals from diverse backgrounds.
• Strong interpersonal, verbal, and written communication skills.
• Advanced organizational skills with the ability to prioritize workload, work independently, and complete tasks efficiently.
• Dependable, adaptable team player with the ability to work under pressure and respond to change.
• Ability to maintain confidentiality, set appropriate boundaries, and effectively manage conflict and deescalation.
• Proficient in Microsoft Office Suite and able to adapt to new technologies.

Additional Essential Information Physical Conditions and Requirements

• May be exposed to illicit drug residues, fumes, and other biohazardous materials when carrying out job functions. There is also potential exposure to bloodborne pathogens. ETS provides training and maintains policies and procedures to reduce the risk of exposure.
• May be required to work in community-based and field settings, including mobile units and outdoor environments, and may be exposed to varying weather conditions such as rain, cold, heat, and other inclement weather.
• Employee is regularly required to sit; use hands to handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently stands, walks, and kneels; occasionally climbs, balances, or stoops; and rarely crouches or crawls.
• Employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required include close, color, and peripheral vision, and the ability to adjust focus. The noise level in the work environment is moderate.

Equipment Used

• Computer, photocopier, fax machine, and phone.
• Use of a program vehicle, for which a valid Driver’s License and acceptable driving would be required.

Check Out ETS’ Excellent Benefits - Part of Your Total Rewards Package in this Role!

Key Benefits:

· Medical and Dental benefits, as well as voluntary Vision benefits. · 403b Retirement Plan with employer match starting at 2% at 1 year, and Roth IRA. · Basic Life/ADD/FSA tax saving accounts for health and dependent care. · Employee Assistance Program (EAP), voluntary long-term disability coverage. · Vacation (2 weeks/year, access at 6 months), Sick leave (24 days/year, access at 30 days). · Mental health leave (12 days/year, access at 30 days). · Holidays (12 days/year) and one Floating Holiday per year.