Fraud Program Manager

The Fraud Program Manager is responsible for the oversight, coordination, and continuous improvement of the organization's fraud prevention, detection, investigation, and mitigation programs. This role serves as a key partner to Fraud leadership and business stakeholders by managing fraud initiatives, monitoring program effectiveness, ensuring regulatory compliance, and driving strategic enhancements to protect the organization and its customers from fraud-related losses. The Fraud Program Manager leads cross-functional efforts to strengthen fraud controls, improve operational effectiveness, implement technology solutions, and respond to emerging fraud threats.

Key Responsibilities and Duties

• Manage the day-to-day administration and effectiveness of the enterprise fraud program.
• Provide fraud subject matter expertise and support fraud awareness initiatives.
• Support the development, implementation, and maintenance of fraud policies, standards, procedures, and controls.
• Ensure fraud program activities align with organizational objectives and risk appetite. Recommend enhancements to fraud controls, monitoring processes, and detection capabilities.
• Develop and maintain fraud dashboards, scorecards, and key risk indicators. Track and report on fraud program performance, initiatives, and milestones.
• Assist in identifying, assessing, and monitoring fraud risks across products, services, channels, and business processes.
• Coordinate fraud risk assessments and control reviews.
• Lead fraud-related projects from planning through implementation.
• Coordinate cross-functional initiatives involving Risk, Compliance, Operations, Technology, Legal, Information Security, and business partners.
• Support responses to regulatory examinations, audits, and risk assessments.

Minimum Qualifications

• 7+ years of experience in fraud risk management, fraud operations, investigations, fraud detection, or related banking functions.
• Strong knowledge of fraud risk principles, fraud typologies, and emerging threats, including account takeover, identity theft, synthetic identity, payment, wire, check, card, and new account fraud.
• Experience leading fraud technology implementations, transformation initiatives, and leveraging analytics to enhance fraud detection and operational performance.
• Strong analytical and problem-solving skills with the ability to identify trends, manage risk indicators, and develop KPIs, KRIs, dashboards, scorecards, and executive reporting.
• Familiarity with fraud detection platforms, case management systems, identity verification solutions, and data analytics tools.
• Proven ability to influence stakeholders, drive change, build cross-functional partnerships, and balance fraud risk management with customer experience and operational efficiency.

Preferred Qualifications

• CFE (Certified Fraud Examiner), CAMS (Certified Anti-Money Laundering Specialist), CFCS (Certified Financial Crime Specialist), PMP (Project Management Professional), or related credentials.

Role Specific Work Experience

• 5+ Years Required; 7+ Years Preferred

Educational Requirements

• University (Degree) Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

9IC

This role is primarily business-focused (70%) with a supporting technical component (30%).

Posting End Date: 10/29/26

Job Seeker Notice

EverBank, N.A. is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers.

The Company's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money.

VEVRAA Federal Contractor

Member FDIC

Notice to Job Seekers (https://everbank.com/about/careers/notice-to-job-seekers)

Pay Range $139,700 - $189,100

EverBank, N.A. is an equal opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, EverBank expressly prohibits discrimination, harassment and retaliation based on protected characteristics such as race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy, sexual orientation, gender, gender identity, gender expression, transgender status, marital status, national origin, ancestry, physical or mental disability, genetic history and information, or military or veteran status. Providing a safe, inclusive environment is a priority at EverBank and, consistent with that mission, EverBank considers all qualified applicants for employment regardless of protected status.

We will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by us, or (c) consistent with our legal duty to furnish information.