Assistant Service Manager

Department: Service

Core Functions: Responsible for generating service orders and driving service sales. Ensures exemplary customer satisfaction and contributes directly to the overall profitability of the service department. Collaborates effectively with service technicians.

Key Responsibilities

• Develop and expand the dealership's customer base.
• Establish and maintain rigorous standards for customer service excellence.
• Build, train, and sustain a high-performing service organization focused on customer satisfaction.
• Drive service team profitability through the promotion and sale of high-quality automotive services.
• Maintain thorough compliance with all relevant local, state, and federal regulations governing service operations.
• Support technicians in executing accurate, first-time repair procedures.
• Establish, monitor, and achieve daily operational objectives.
• Manage all client communications proactively throughout the repair process.
• Pursue continuous professional development to maintain expertise in evolving industry standards.
• Perform additional duties as designated by Management.

Interdepartmental Relations:

• Collaborate across departments to resolve customer concerns efficiently.
• Cultivate professional cross-departmental relationships to minimize conflict and optimize dealership profitability.
• Assist the sales department in facilitating new and pre-owned vehicle transactions.
• Fulfill other operational requirements as directed by Management.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Qualifications

The ideal candidate must possess a High School diploma or an equivalent educational credential. Candidates should demonstrate the ability to quickly read, comprehend, and execute detailed written and verbal instructions and technical information. Previous sales experience and supervisory or management experience are highly preferred. A valid driver’s license with an acceptable driving record is required. Applicants must maintain a professional personal appearance and exhibit excellent oral and written communication skills. Proficiency with basic computer systems and software applications is required, and prior experience within the automotive industry is strongly desired.