Jobs in the United States

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Added 13 mins ago
CC
Quality Control Supervisor
Curtiss-Wright Corporation
East Farmingdale, NY
- $85,000 to $110,000 USD / year
Peerless Instrument provides state-of-the-art electronic assemblies, systems and software to the US military. Peerless' advanced instrumentation and control systems are not only used in…
Added 14 mins ago
Retail Store Manager
Charter Communications
NEWBURGH, NY
…experience and drives sales success every day? As a Retail Store Manager at Spectrum, you'll help guide, motivate and develop your retail team to deliver exceptional service and build…
Added 14 mins ago
Financial Aid Senior Advisor - Student Financial Services
CUNY
Queens, NY
…degrees. Graduates of career programs such as Nursing, Computer Technology, and Veterinary Technology enter the workforce. LaGuardia ranked fifth among U.S. community colleges in economic…
Added 14 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Niskayuna, NY · Schenectady, NY
- $152,000 to $222,000 USD / year
As part of the GE Aerospace Digital Technology organization supporting the Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir…
Added 14 mins ago
Senior Programmer Analyst II Drupal CMS (E5894)
Institute of Electrical and Electronics Engineers
New York City, NY
The overall purpose of this position is to lead in a variety of assignments including web development, providing design/architectural solutions, and leading projects for various technology…
Added 14 mins ago
Field Service Operations Manager
EMCOR Group
Syracuse, NY
…people are our greatest asset and invest in training, career development, employee engagement, and team support. We are committed to delivering industry-leading experiences for our…
Added 14 mins ago
BS
DSP - Shift Leader
Beyond Support Network
Buffalo, NY
- $25 USD / hour
May assist with on-call duties in the event the house manager is unavailable (vacation, sick, etc)
Added 14 mins ago
Senior Product Owner
Humana
Albany, NY
Knowledge of Software Development Life Cycle (SDLC)
Added 15 mins ago
C
Program Manager, RES (Risk Engineering Solutions)
CBRE
Albany, NY
- $105,000 to $125,000 USD / year
…hazards assessments,risk audits of existing facilities, and new technology development and testingin support of these…
Added 15 mins ago
C
Program Manager, RES (Risk Engineering Solutions)
CBRE
Albany, NY
- $105,000 to $125,000 USD / year
…hazards assessments,risk audits of existing facilities, and new technology development and testingin support of these…
Added 15 mins ago
EI
Editorial Project Manager
EBSCO Information Services
Albany, NY
- $49,605 to $70,865 USD / year
You will be welcomed as a member of the EBSCOlearning team, working closely with product, technology, sales, and marketing colleagues. Our team enjoys the flexibility and work-life balance…
Added 15 mins ago
S
Senior Energy Engineer
Siemens
Syracuse, NY · Buffalo, NY · Albany, NY · Rochester, NY
- $92,589 to $158,725 USD / year
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. We are improving how we…
Added 15 mins ago
Senior Associate, Product Management, Card Data
Capital One
New York, NY
…driving innovative and sustainable customer experiences through…
Added 15 mins ago
OneStream Lead Analytics and Insights Engineer II Manager
Deloitte
Jericho, NY · New York, NY
…clients navigate challenging environments, market uncertainty, technology development, and regulatory considerations to unlock value. Your work may span strategy, operations, process…
Added 16 mins ago
AI Tech Lead Manager
KPMG LLP
NEW YORK, NY
…It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like…
Added 16 mins ago
Startup Program Manager
IBM
New York, NY · Yorktown Heights, NY
…as they integrate IBM's quantum computing stack into their software solutions and services to tackle today's business challenges. We keep our partners up to date with the latest technical…
Added 16 mins ago
Experienced Manager, Risk Advisory Services
BDO USA, P.C
NEW YORK, NY
Job Summary:The Experienced Manager, Risk Advisory Services is responsible for managing and delivering high value solutions to clients in the areas of Internal Auditing and internal…
Added 16 mins ago
MPS Fleet OSR III
Canon USA & Affiliates
New York, NY
Where high speed, high volume digital publishing printers are used, using printer software, make adjustments to image quality, create folders and directories for print on demand orders;…
Added 16 mins ago
Project Manager
Mphasis Corporation
NEW YORK, NY
Added 16 mins ago
GenAI Platform Product Manager
Apex Systems, Inc.
NEW YORK, NY
Added 16 mins ago
Principal Architect
Presidio Networked Solutions, LLC
NEW YORK, NY
Description Presidio, Where Teamwork and Innovation Shape the Future At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge…
Added 16 mins ago
PARATRANSIT CUSTOMER SERVICE AND SYSTEMS MANAGER
NFTA
Buffalo, NY
…fixed route and alternative mobility services. • Supports the development and implementation of future mobility service models as complements to traditional paratransit services. • Manages…
Added 16 mins ago
EG
Program Manager
Eliassen Group
Albany, NY
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 20 mins ago
OM
Float Medical Receptionist (Bethesda)
One Medical
Bethesda, MD
- $21.5 USD / hour
Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
Added 25 mins ago
IT Internal Audit Manager
Farm Credit Bank of Texas
Austin, TX
The IT Internal Audit Manager manages assigned information technology audit activities to provide independent assurance over IT governance, risk management, internal controls, and…

Euna Solutions

Associate Support Analyst

Remote, United States

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Job details

Experience: Up to 1 year of experience in a technical support, help desk, or customer-facing role; internships and co-ops count.
Posting language: English
Posted: Nov 6, 2026

Original job description

The Opportunity The Support Services team at Euna Solutions is the front line for public sector organizations that depend on our software every day to run procurement, budgeting, and financial operations for their communities. As an Associate Support Analyst, you'll build deep knowledge of one of Euna's core products and become a trusted resource for the government customers who rely on it. If you want a real entry point into a tech career where your work directly supports the people behind public services, this is the role for you.

What You'll Do

Own the full support experience for incoming customer inquiries via phone, video, email, and chat, delivering timely and professional resolutions.
Troubleshoot and diagnose software issues following established workflows and escalation procedures, growing your independence over time.
Build working proficiency in one of Euna's core products to serve as a reliable first point of contact for customers.
Document all customer interactions, issues, and resolutions thoroughly in Zendesk to keep the team informed and records accurate.
Contribute to internal knowledge base articles, FAQs, and support documentation as your product expertise grows.
Collaborate with peers and senior analysts to sharpen troubleshooting approaches and expand your technical skill set.
Support coverage during holidays, after-hours incidents, and outages when customers need us most.

What You Bring

Up to 1 year of experience in a technical support, help desk, or customer-facing role; internships and co-ops count.
A genuine customer-first mentality and pride in delivering an outstanding support experience.
Strong written and verbal communication skills, with a natural ability to explain technical concepts in plain language.
Comfort working in a ticketing system or CRM environment, and familiarity with basic technical concepts like web browsers, connectivity, and general software navigation.

Nice-to-Have Qualifications

Experience working in Zendesk specifically.
Prior exposure to SaaS products or software troubleshooting in a professional setting.
Familiarity with public sector or government-facing organizations.

What Success Looks LIke

Maintain a customer satisfaction (CSAT) score at or above the 94% organizational floor, contributing toward our 96%+ team target.
Resolve customer issues within established SLA timelines, escalating appropriately when needed.
Demonstrate steady growth in product knowledge and troubleshooting independence within your first 3 months.

Growth & Career Path

The Associate Support Analyst role is your entry point into Euna’s Support Services organization. As you develop product expertise and sharpen your troubleshooting skills, the natural next step is promotion to Support Analyst (IC2) -from there, career paths branch into product specialization, technical depth, or people management

Location This position will be Remote in the USA.

AI Mindset at Euna Solutions We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We're looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment, not replace, their expertise.

If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you'll thrive here.

Life at Euna Solutions We're a team of builders, problem-solvers, and public sector champions. We've built a workplace around a straightforward idea: people do their best work when they're trusted, supported, and not running on empty.

Here's what that actually looks like:

🏢 How we work We're hybrid - three days a week in our Oakville or Atlanta offices, with standard hours on those days. What the remaining days look like depends on your role and your manager. We talk about it early in the process so there are no surprises on either side.

🧘 Eunafier Days Twice a year, you get an extra day tacked onto a long weekend. We think recharging is part of doing good work - not a reward for it. Use it however you need.

🙌 Community is part of who we are Our Engagement Committee finds meaningful ways to give back through time, donations, and shared expertise. We're invested in the places where our people actually live and work.

🤝 Philanthropy Time We give every employee up to eight hours a year to spend on causes that matter to them. We want you to show up for your community - and we make time for it.

🎉 Real connection at scale You won't know all 600+ people - and that's okay. What matters is building real relationships with the people you work with every day. Our culture team creates consistent opportunities for that, so work doesn't feel isolating.

📈 Room to grow Whether you're going deep on AI, building expertise in government tech, or stepping into a bigger role, we invest in your development - through budget, mentorship, and real opportunity to move when you're ready.

About Euna Solutions Euna Solutions® is the leading provider of purpose-built, cloud-based software designed to streamline procurement, budgeting, payments, and grants management for public sector and government organizations. Euna's AI-powered features and intelligent automation help organizations make better-informed decisions, ensure compliance, empower collaboration, and reduce administrative burden. Euna's full-cycle financial suite supports more than 3,600 organizations across North America in building trust, enabling transparency, and driving positive community impact. Recognized on Government Technology's GovTech 100 list, Euna Solutions is committed to advancing public sector innovation. To learn more, visit www.eunasolutions.com. Euna's privacy policy is available here.

Please visit our website: https://eunasolutions.com/careers/ and check out our LinkedIn Pages https://www.linkedin.com/company/eunasolutions/

We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferable skills but feel you may be missing a few of the requirements, we encourage you to apply! We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.

For any inquiries or requests regarding accessibility at Euna Solutions, please email recruiting@eunasolutions.com or call our office at 1.877.707.7755. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.

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