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(USA) GM Coach (Non-Complex) - WM, Management
Walmart
KNOXVILLE, TN
- $65,000 to $100,000 USD / year
…associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively promoting a belonging mindset in the…
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(USA) Optical Associate, Non-Certified – Sam’s Club
Sam's Club
OKLAHOMA CITY, OK
- $20 to $28 USD / hour
…repairs. As needed and under guidance of the contracted or associate optometrist, completes patient appointments performs pre-testing, and records results. Embraces the utilization of new…
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Food & Consumables Coach
Walmart
CHELSEA, AL
- $65,000 to $100,000 USD / year
…associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively promoting a belonging mindset in the…
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(USA) Store Manager - Division 1/Neighborhood Market
Walmart
BENTONVILLE, AR
- $95,000 to $145,000 USD / year
…resolutions for Associates including proactively seeking out Associate comments and concerns by meeting withAssociates in their work…
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(USA) Coach/Ops Mgr Trainee
Walmart
GULF SHORES, AL
- $31.25 to $38.46 USD / hour
…associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively promoting a belonging mindset in the…
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SC
(USA) Optical Associate, Non-Certified – Sam’s Club
Sam's Club
AUSTIN, TX
- $19.5 to $27.5 USD / hour
…repairs. As needed and under guidance of the contracted or associate optometrist, completes patient appointments performs pre-testing, and records results. Embraces the utilization of new…
Added 1 min ago
W
Food & Consumables Coach
Walmart
LAURINBURG, NC
- $65,000 to $100,000 USD / year
…associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively promoting a belonging mindset in the…
Added 1 min ago
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(USA) Overnight Stocking Coach, Non-Complex
Walmart
DODGE CITY, KS
- $65,000 to $100,000 USD / year
…associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively ensuring promoting a belonging mindset in the…
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(USA) Stocking 1 Coach, Non-Complex, Management
Walmart
ROANOKE, AL
- $65,000 to $100,000 USD / year
…associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively ensuring promoting a belonging mindset in the…
Added 1 min ago
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(USA) Area Manager - Floor (Fashion, Import, Jewelry, Regional, Returns, Sam's, HMSC)
Walmart
DOUGLAS, GA
- $65,500 to $98,000 USD / year
…Logistics and company policies standards and procedures monitoring associate compliance to policies and procedures distributing and maintaining procedures and supporting…
Added 1 min ago
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(USA) Overnight Stocking Coach, Non-Complex
Walmart
WENTZVILLE, MO
- $65,000 to $100,000 USD / year
…associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively ensuring promoting a belonging mindset in the…
Added 1 min ago
W
(USA) Food & Consumables Coach
Walmart
KNOXVILLE, TN
- $65,000 to $100,000 USD / year
…associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively promoting a belonging mindset in the…
Added 1 min ago
W
(USA) GM Coach (Non-Complex) - WM, Management
Walmart
WARRENTON, VA
- $65,000 to $100,000 USD / year
…associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively promoting a belonging mindset in the…
Added 1 min ago
W
(USA) Fashion Coach
Walmart
KNOXVILLE, TN
- $65,000 to $100,000 USD / year
…associates; assigning duties; setting clear expectations; providing associate recognition; communicating expectations consistently and effectively promoting a belonging mindset in the…
Added 1 min ago
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(USA) Asset Protection Operations Coach
Walmart
SPARTANBURG, SC
- $65,000 to $100,000 USD / year
…associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively ensuring awareness and recruiting and…
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(USA) Overnight Stocking Coach
Walmart
CHESTERFIELD, MO
- $65,000 to $100,000 USD / year
…associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively ensuring promoting a belonging mindset in the…
Added 1 min ago
W
(USA) Stocking 2 Coach, Non-Complex
Walmart
OAK PARK HEIGHTS, MN
- $65,000 to $100,000 USD / year
…associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively promoting a belonging mindset in the…
Added 1 min ago
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(USA) GM Coach
Walmart
LOUISVILLE, KY
- $65,000 to $100,000 USD / year
…associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively promoting a belonging mindset in the…
Added 1 min ago
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(USA) Overnight Stocking Coach, Non-Complex, Management
Walmart
COLUMBIA CITY, IN
- $65,000 to $100,000 USD / year
…associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively ensuring promoting a belonging mindset in the…
Added 1 min ago
W
(USA) Area Manager - Floor (grocery)
Walmart
BEDFORD, PA
- $65,500 to $98,000 USD / year
…Logistics and company policies standards and procedures monitoring associate compliance to policies and procedures distributing and maintaining procedures and supporting…
Added 1 min ago
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Realty Project Coach - Store Remodeling
Walmart
COLUMBIA, SC · CHARLESTON, SC
- $60,000 to $110,000 USD / year
…teamwork looks like by resolving store leadership, supplier, and associate…
Added 1 min ago
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(USA) Overnight Stocking Coach, Non-Complex, Management
Walmart
MARSHFIELD, WI
- $65,000 to $100,000 USD / year
…associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively ensuring promoting a belonging mindset in the…
Added 1 min ago
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(USA) Overnight Stocking Coach, Non-Complex
Walmart
BLUFFTON, SC
- $65,000 to $100,000 USD / year
…associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively ensuring promoting a belonging mindset in the…
Added 1 min ago
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(USA) Asset Protection Operations Coach
Walmart
TAMPA, FL
- $65,000 to $100,000 USD / year
…associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively ensuring awareness and recruiting and…
Added 1 min ago
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(USA) Store Manager - Supercenter
Walmart
TAYLOR, MI
- $110,000 to $170,000 USD / year
…resolution for associates including proactivelyseeking out associate comments and concerns by meeting with associates in their work…

Euna Solutions

Associate Support Analyst

Remote, United States

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Job details

Experience: Up to 1 year of experience in a technical support, help desk, or customer-facing role; internships and co-ops count.
Posting language: English
Posted: Nov 6, 2026

Original job description

The Opportunity The Support Services team at Euna Solutions is the front line for public sector organizations that depend on our software every day to run procurement, budgeting, and financial operations for their communities. As an Associate Support Analyst, you'll build deep knowledge of one of Euna's core products and become a trusted resource for the government customers who rely on it. If you want a real entry point into a tech career where your work directly supports the people behind public services, this is the role for you.

What You'll Do

Own the full support experience for incoming customer inquiries via phone, video, email, and chat, delivering timely and professional resolutions.
Troubleshoot and diagnose software issues following established workflows and escalation procedures, growing your independence over time.
Build working proficiency in one of Euna's core products to serve as a reliable first point of contact for customers.
Document all customer interactions, issues, and resolutions thoroughly in Zendesk to keep the team informed and records accurate.
Contribute to internal knowledge base articles, FAQs, and support documentation as your product expertise grows.
Collaborate with peers and senior analysts to sharpen troubleshooting approaches and expand your technical skill set.
Support coverage during holidays, after-hours incidents, and outages when customers need us most.

What You Bring

Up to 1 year of experience in a technical support, help desk, or customer-facing role; internships and co-ops count.
A genuine customer-first mentality and pride in delivering an outstanding support experience.
Strong written and verbal communication skills, with a natural ability to explain technical concepts in plain language.
Comfort working in a ticketing system or CRM environment, and familiarity with basic technical concepts like web browsers, connectivity, and general software navigation.

Nice-to-Have Qualifications

Experience working in Zendesk specifically.
Prior exposure to SaaS products or software troubleshooting in a professional setting.
Familiarity with public sector or government-facing organizations.

What Success Looks LIke

Maintain a customer satisfaction (CSAT) score at or above the 94% organizational floor, contributing toward our 96%+ team target.
Resolve customer issues within established SLA timelines, escalating appropriately when needed.
Demonstrate steady growth in product knowledge and troubleshooting independence within your first 3 months.

Growth & Career Path

The Associate Support Analyst role is your entry point into Euna’s Support Services organization. As you develop product expertise and sharpen your troubleshooting skills, the natural next step is promotion to Support Analyst (IC2) -from there, career paths branch into product specialization, technical depth, or people management

Location This position will be Remote in the USA.

AI Mindset at Euna Solutions We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We're looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment, not replace, their expertise.

If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you'll thrive here.

Life at Euna Solutions We're a team of builders, problem-solvers, and public sector champions. We've built a workplace around a straightforward idea: people do their best work when they're trusted, supported, and not running on empty.

Here's what that actually looks like:

🏢 How we work We're hybrid - three days a week in our Oakville or Atlanta offices, with standard hours on those days. What the remaining days look like depends on your role and your manager. We talk about it early in the process so there are no surprises on either side.

🧘 Eunafier Days Twice a year, you get an extra day tacked onto a long weekend. We think recharging is part of doing good work - not a reward for it. Use it however you need.

🙌 Community is part of who we are Our Engagement Committee finds meaningful ways to give back through time, donations, and shared expertise. We're invested in the places where our people actually live and work.

🤝 Philanthropy Time We give every employee up to eight hours a year to spend on causes that matter to them. We want you to show up for your community - and we make time for it.

🎉 Real connection at scale You won't know all 600+ people - and that's okay. What matters is building real relationships with the people you work with every day. Our culture team creates consistent opportunities for that, so work doesn't feel isolating.

📈 Room to grow Whether you're going deep on AI, building expertise in government tech, or stepping into a bigger role, we invest in your development - through budget, mentorship, and real opportunity to move when you're ready.

About Euna Solutions Euna Solutions® is the leading provider of purpose-built, cloud-based software designed to streamline procurement, budgeting, payments, and grants management for public sector and government organizations. Euna's AI-powered features and intelligent automation help organizations make better-informed decisions, ensure compliance, empower collaboration, and reduce administrative burden. Euna's full-cycle financial suite supports more than 3,600 organizations across North America in building trust, enabling transparency, and driving positive community impact. Recognized on Government Technology's GovTech 100 list, Euna Solutions is committed to advancing public sector innovation. To learn more, visit www.eunasolutions.com. Euna's privacy policy is available here.

Please visit our website: https://eunasolutions.com/careers/ and check out our LinkedIn Pages https://www.linkedin.com/company/eunasolutions/

We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferable skills but feel you may be missing a few of the requirements, we encourage you to apply! We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.

For any inquiries or requests regarding accessibility at Euna Solutions, please email recruiting@eunasolutions.com or call our office at 1.877.707.7755. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.

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