Remote jobs in the United States

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Added 17 hours ago
BM
EUX Associate L1 Engineer - Remote US Only
Blue Mantis
Remote, United States
- $19 to $21 USD / hour
The EUX Associate Engineer is the front line in the Service Desk Call Center and is responsible for providing technical support by phone and remotely assisting end users from initial…
Added 1 day ago
Associate - Global Organized Crime Index
Jobgether
Remote, United States
The Associate – Global Organized Crime Index will contribute to the research, development, and dissemination of a major international initiative assessing organized crime worldwide. Working…
Added 1 day ago
Senior End User Support Specialist
Jobgether
Remote, United States
At least 6 months of customer help desk experience.
Added 1 day ago
CWS Support Specialist
CAI Computer Aid, Inc.
Remote, United States
…overall contract workflow and managing a contract-specific help desk for users. This is a full-time and remote…
Added 1 day ago
Senior Microsoft Platform Engineer
Systems Engineering Solutions Corporation
Remote, United States
Program Description: The program provides end to end IT Infrastructure support services, including Tier 1 Help Desk, Tier 2 End User Support, Tier 3 Server, Platform, and Network…
Added 1 day ago
IT Support Services I-Quick Fix
Courser Employment Services, LLC dba Courser
Remote, United States
· Actively assist with updating and improving all documented processes related to Help Desk and Dispatch.
Added 2 days ago
J
IT Help Desk Engineer
Jobgether
Remote, United States
- $33.65 to $43.25 USD / hour
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IT Help Desk Engineer based in the United States.
Added 2 days ago
Epic EHR Certified Clinical Systems Analyst III - Beacon
Jobgether
Remote, United States
Active Registered Nurse (RN) license required · Current Epic Beacon Certification required
Added 2 days ago
Service Processing Support Senior Associate
Allstate
Remote, United States
When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating
Added 2 days ago
Service Processing Support Senior Associate
Allstate Insurance Co.
Remote, United States
When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating
Added 2 days ago
Associate Systems Administrator - Supply Chain Rapid Response Team
Ferguson Enterprises, LLC
Remote, United States
The Associate Systems Administrator is an opportunity to build your career in enterprise technology while supporting the systems that keep Supply Chain operations running. In this role,…
Added 2 days ago
E
IT Help Desk Engineer
Endsight
Remote, United States
- $33.65 to $43.25 USD / hour
Must have 5 years minimum IT Help Desk · Must have 3 years IT MSP experience
Added 2 days ago
Oncology Nurse Navigator
Dana-Farber Cancer Institute, Inc.
Remote, United States
…individualized assistance to patients, families and caregivers to help overcome healthcare system barriers. Using the nursing process, an ONN provides education and resources to facilitate…
Added 2 days ago
PostgreSQL Database Administrator/Developer
Peraton
Remote, United States
Monitor database health and work with the DBA, development, operations, help desk, and reporting teams to troubleshoot and resolve issues.
Added 3 days ago
Operations Solution Architect Senior Manager, Source to Pay
Accenture LLP Company
Remote, United States
(If Associate’s Degree, must have minimum 6 years work experience)
Added 3 days ago
eXPRS Technical Support Specialist 1 (Operations and Policy Analyst 1)
Department of Human Services
Remote, United States
Provide technical expertise and support to eXPRS end users including monitoring and filtering eXPRS Service Desk tickets.
Added 3 days ago
Technical Support Assistant
Golden Gate Regional Center
Remote, United States
…in coordination with HR and Operations. Delivers responsive help desk support with a strong focus on customer service, contributes to IT projects and system implementations, and travels…
Added 5 days ago
BI Analyst
PrePass
Remote, United States
Respond to ad hoc report and data requests submitted through the BI service desk across multiple business areas.
Added 5 days ago
Cybersecurity Analyst
Berkeley Research Group, LLC
Remote, United States
…closely with Cybersecurity, Infrastructure, Network, Service Desk, Risk and Compliance, and external security partners to protect BRG resources and support a Zero Trust approach. This…
Added 5 days ago
Medical Science Liaison - Oncology (Remote-Kansas City)
Guardant Health, Inc.
Remote, United States
…tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in…
Added 5 days ago
MF
Service Desk Technician II
Mariner Finance
Remote, United States
- $24.9 to $31 USD / hour
Minimum of four (4) years of experience in a Help Desk or IT support role.
Added 5 days ago
IT Tech Support - Tier 1 Analyst
Effortless Office
Remote, United States
…Server Operating Systems, and VMWare. Tier 1s handle the bulk of help desk tickets for their team and are the first to assist users over the phone. It is paramount that this role is…
Added 6 days ago
Case Manager RN - Must reside in North Carolina
CVS Health
Remote, United States
Must reside in North Carolina · Must live in North Carolina
Added 6 days ago
Associate General Counsel, GTM & Commercial Legal
Qualtrics
Remote, United States
History of direct cross-functional partnership with sales leadership (VPs of Sales, CRO, Deal Desk) to hit quarterly revenue and margin targets.
Added 6 days ago
WI
Level 2 Engineer (IT Service Desk Technician)
WorkSmart IT
Remote, United States
- $63,100 to $69,725 USD / year
We're looking for IT professionals who will thrive working with multiple corporate clients to help them support, manage, and plan their IT infrastructure. Mainly operating in Windows…

Euna Solutions

Associate Support Analyst

Remote, United States

Apply on euna.bamboohr.com About employer

Applications open in a new tab.

Job details

Experience: Up to 1 year of experience in a technical support, help desk, or customer-facing role; internships and co-ops count.
Posting language: English
Posted: Nov 6, 2026

Original job description

The Opportunity The Support Services team at Euna Solutions is the front line for public sector organizations that depend on our software every day to run procurement, budgeting, and financial operations for their communities. As an Associate Support Analyst, you'll build deep knowledge of one of Euna's core products and become a trusted resource for the government customers who rely on it. If you want a real entry point into a tech career where your work directly supports the people behind public services, this is the role for you.

What You'll Do

Own the full support experience for incoming customer inquiries via phone, video, email, and chat, delivering timely and professional resolutions.
Troubleshoot and diagnose software issues following established workflows and escalation procedures, growing your independence over time.
Build working proficiency in one of Euna's core products to serve as a reliable first point of contact for customers.
Document all customer interactions, issues, and resolutions thoroughly in Zendesk to keep the team informed and records accurate.
Contribute to internal knowledge base articles, FAQs, and support documentation as your product expertise grows.
Collaborate with peers and senior analysts to sharpen troubleshooting approaches and expand your technical skill set.
Support coverage during holidays, after-hours incidents, and outages when customers need us most.

What You Bring

Up to 1 year of experience in a technical support, help desk, or customer-facing role; internships and co-ops count.
A genuine customer-first mentality and pride in delivering an outstanding support experience.
Strong written and verbal communication skills, with a natural ability to explain technical concepts in plain language.
Comfort working in a ticketing system or CRM environment, and familiarity with basic technical concepts like web browsers, connectivity, and general software navigation.

Nice-to-Have Qualifications

Experience working in Zendesk specifically.
Prior exposure to SaaS products or software troubleshooting in a professional setting.
Familiarity with public sector or government-facing organizations.

What Success Looks LIke

Maintain a customer satisfaction (CSAT) score at or above the 94% organizational floor, contributing toward our 96%+ team target.
Resolve customer issues within established SLA timelines, escalating appropriately when needed.
Demonstrate steady growth in product knowledge and troubleshooting independence within your first 3 months.

Growth & Career Path

The Associate Support Analyst role is your entry point into Euna’s Support Services organization. As you develop product expertise and sharpen your troubleshooting skills, the natural next step is promotion to Support Analyst (IC2) -from there, career paths branch into product specialization, technical depth, or people management

Location This position will be Remote in the USA.

AI Mindset at Euna Solutions We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We're looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment, not replace, their expertise.

If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you'll thrive here.

Life at Euna Solutions We're a team of builders, problem-solvers, and public sector champions. We've built a workplace around a straightforward idea: people do their best work when they're trusted, supported, and not running on empty.

Here's what that actually looks like:

🏢 How we work We're hybrid - three days a week in our Oakville or Atlanta offices, with standard hours on those days. What the remaining days look like depends on your role and your manager. We talk about it early in the process so there are no surprises on either side.

🧘 Eunafier Days Twice a year, you get an extra day tacked onto a long weekend. We think recharging is part of doing good work - not a reward for it. Use it however you need.

🙌 Community is part of who we are Our Engagement Committee finds meaningful ways to give back through time, donations, and shared expertise. We're invested in the places where our people actually live and work.

🤝 Philanthropy Time We give every employee up to eight hours a year to spend on causes that matter to them. We want you to show up for your community - and we make time for it.

🎉 Real connection at scale You won't know all 600+ people - and that's okay. What matters is building real relationships with the people you work with every day. Our culture team creates consistent opportunities for that, so work doesn't feel isolating.

📈 Room to grow Whether you're going deep on AI, building expertise in government tech, or stepping into a bigger role, we invest in your development - through budget, mentorship, and real opportunity to move when you're ready.

About Euna Solutions Euna Solutions® is the leading provider of purpose-built, cloud-based software designed to streamline procurement, budgeting, payments, and grants management for public sector and government organizations. Euna's AI-powered features and intelligent automation help organizations make better-informed decisions, ensure compliance, empower collaboration, and reduce administrative burden. Euna's full-cycle financial suite supports more than 3,600 organizations across North America in building trust, enabling transparency, and driving positive community impact. Recognized on Government Technology's GovTech 100 list, Euna Solutions is committed to advancing public sector innovation. To learn more, visit www.eunasolutions.com. Euna's privacy policy is available here.

Please visit our website: https://eunasolutions.com/careers/ and check out our LinkedIn Pages https://www.linkedin.com/company/eunasolutions/

We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferable skills but feel you may be missing a few of the requirements, we encourage you to apply! We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.

For any inquiries or requests regarding accessibility at Euna Solutions, please email recruiting@eunasolutions.com or call our office at 1.877.707.7755. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.

Apply on euna.bamboohr.com About employer

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Remote jobs in the United States