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Added 6 mins ago
Program Manager 2
CORP-Corporate Office
United States
Northrop Grumman Aeronautics Systems (AS) sector has an opening for a Program Manager 2 to join our team of qualified, diverse individuals. This leadership opportunity is based in Palmdale,…
Added 10 mins ago
C
Product Manager – Retirement Services
Cognizant
Juneau, AK
- $150,000 to $180,000 USD / year
As a Product Manager – Retirement Services, you will make an impact by serving as the strategic bridge between business stakeholders, client leadership, and delivery teams to drive…
Added 10 mins ago
Net Zero Manager, Supplier Clean Energy
Meta
Juneau, AK
Meta's Net Zero team drives Net Zero strategy, programs and engagement across the company and with our partners. We seek an experienced teammate to lead supplier clean electricity…
Added 10 mins ago
GA
Sr Technical Program Manager
GE Aerospace
Anchorage, AK
- $95,000 to $150,000 USD / year
Working as the Program Manager – Global Mobility & Talent Management Technology, you will be responsible for working in lock-step with application or domain leaders acting as a senior…
Added 10 mins ago
Manager - IT Service Management
Maximus
Juneau, AK
Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service…
Added 13 mins ago
Clinical Unit Leader - Emergency Department (ED) - West Hospital
Bon Secours Mercy Health
Cincinnati, OH
The Lead RN/Charge Nurse is responsible for coordinating patient care on a designated unit. In collaboration with the Clinical Manager, this role uses nursing process and clinical knowledge…
Added 15 mins ago
FA
Program Manager
Federal Aviation Administration
El Segundo, CA
- $130,314 to $202,026 USD / year
The Operations Support Manager (OSM) position serves as first level Manager of an assigned workforce consisting of Management & Program Analysts and/or assistants, Administrative Officers,…
Added 15 mins ago
VH
(Psychiatrist)Outpatient Mental Health Clinics - Assistant Supervisor
Veterans Health Administration
Saint Louis, MO
- $300,000 to $335,000 USD / year
Developing clinic procedures to meet VHA performance and quality directives and VHA strategic objectives with support from assigned Program Manager.
Added 17 mins ago
UM
SUPERVISORY PROGRAM ANALYST (PROJECT MANAGER)
U.S. Marine Corps
Stafford, VA
- $102,415 to $158,322 USD / year
You will serve as a SUPERVISORY PROGRAM ANALYST (PROJECT MANAGER) on the Cyber Perimeter & Access Services (CPAS) team within the Program Office for Cloud & Cybersecurity, Portfolio…
Added 20 mins ago
UA
INTERDISCIPLINARY
U.S. Army Corps of Engineers
Galveston, TX
- $103,225 to $134,195 USD / year
Divisionâs and USACE Civil Work Strategic Investment Framework. | Provide technical assistance in resolution of issues and in the development of various management plans and cost sharing…
Added 21 mins ago
Technical Program Manager
Applied Materials
Santa Clara, CA · Santa Clara
Own end-to-end program execution for semiconductor equipment development programs, ensuring delivery of scope, schedule, cost, quality, performance, and customer commitments throughout the…
Added 23 mins ago
DO
Chief Information Security Officer (CISO)
Department of the Air Force
Pentagon, Arlington, VA
- $151,662 to $219,000 USD / year
Demonstrated senior executive experience overseeing complex cybersecurity programs and operations to protect mission-critical systems, networks, data, and services. This includes directing…
Added 23 mins ago
OO
MANAGEMENT AND PROGRAM ANALYST (CSOD)
Organization of the Joint Chiefs of Staff
Pentagon, Arlington, VA
- $143,913 to $187,093 USD / year
…of Staff. The incumbent serves as the Joint Staff's senior program analysis officer, Branch Chief, and principal integrator for Commercial Support to Operations (CSO) education, training,…
Added 1 hour ago
Project Manager (IT-IA-IM Prog/Proj Mgr II) (Government)
AT&T Technical Services Company, Inc.
Remote, United States
AT&T has an opening for a Project Manager (PjM): To support the National Security Sector in providing information technology upgrades.
Added 1 hour ago
VH
Healthcare Engineer
Veterans Health Administration
West Haven, CT
- $75,004 to $169,384 USD / year
…supervision while developing their skills; experienced engineers lead Integrated Project Teams and manage projects independently. Engineers obtain and maintain COR, OSHA competent person,…
Added 1 hour ago
Sales Manager
Uline, Inc.
Phoenix, AZ · Scottsdale, AZ · Glendale, AZ
Lead a high-performing sales team at one of North America’s top distributors. At Uline, strong customer relationships drive everything we do. As a Sales Manager based in Phoenix, you’ll…
Added 1 hour ago
FS
Resource Manager
Food Safety and Inspection Service
Dallas, TX · Atlanta, GA
- $106,437 to $138,370 USD / year
…administrative management, providing guidance, consultation, and strategic advice to the Supervisory Program Managers on operational and administrative matters. | Exercises authority in…
Added 1 hour ago
NS
MANAGER
Naval Sea Systems Command
Naval Base Newport, RI
- $142,452 to $197,200 USD / year
…Division Newport budget formulation, execution, funding, and program financial analysis | You will coordinate financial analyst efforts to manage segment funding, develop alternative…
Added 1 hour ago
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INTERDISCIPLINARY ENGINEER
Naval Air Systems Command
San Diego, CA · Patuxent River, MD
- $143,913 to $197,200 USD / year
…advanced engineering, functioning as a subject matter expert or Program/Project Manager for major programs in research, development, testing, evaluation, and innovation. 2.) Specific focus…
Added 1 hour ago
CO
CHIEF OF POLICE
City of Long Beach
Long Beach, CA
- $300,026.79 to $315,221.19 USD / year
…public safety executive for the City of Long Beach and provides strategic leadership, direction, and oversight for all police and public safety operations. The Chief of Police will oversee…
Added 1 hour ago
Mid, Cyber Project Manager
Deloitte US
Colorado Springs, CO
Brings experience in project management, stakeholder communication, strategic planning, and cyber operations, cybersecurity, or similar programs
Added 2 hours ago
J
Senior Project Manager, Scrum Master
Jobgether
Remote, United States
- $130,000 to $140,000 USD / year
The Senior Project Manager, Scrum Master will lead the successful delivery of enterprise data platform, analytics, and business intelligence initiatives within a dynamic technology…
Added 2 hours ago
W
Team Manager Developmental
Walmart
CASPER, WY
- $70,000 to $95,000 USD / year
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to…
Added 2 hours ago
J
Integrated Marketing Manager
Jobgether
Remote, United States
- $95,000 to $125,000 USD / year
We are seeking an experienced Integrated Marketing Manager to lead and coordinate strategic B2B marketing initiatives that strengthen brand visibility, generate qualified leads, and drive…
Added 2 hours ago
S
Digital Solutions Delivery Manager
Saint-Gobain
NORTHBORO, MA
- $102,000 to $158,000 USD / year
The Digital Solutions Delivery Manager will lead the delivery of digital applications and technical implementations within the R&D organization and CertainTeed Business Units turning…

Etsy, Inc.

Senior Business Operations & Program Manager (Customer Support)

Remote, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy employee, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

We believe exceptional companies are built by exceptional teams, and we're intentional about it. That means hiring great people, setting them up for success from day one, and giving them real reasons to grow their careers here. We invest in development that goes beyond promotions, and we foster the trust and relationships that help people do their best work together.

What’s the Role?

We’re looking for a Senior Business Operations & Program Manager to partner with the Senior Director of Customer Support and lead the cross-functional programs that matter most to Support. You will run the organization’s operating rhythm, support leaders across our automated support, human support, and support operations teams, and lead programs that improve resolution quality, customer trust, and operational maturity.

This is a hands-on individual contributor role. You will be as comfortable building an agenda, tracking action items, and organizing a multi-day onsite as you are drafting a project overview or moving a program through a cross-functional dependency. You will work closely with partners across Product, Engineering, Analytics, Policy, Legal, Finance, and Customer Operations.

This is a full time role reporting to the Senior Director, Customer Support.

What’s this team like at Etsy?

Customer Support is a global, customer-centered organization that helps buyers and sellers resolve problems, navigate Etsy, and build confidence in the marketplace. Our teams support customers across a wide range of moments, from everyday questions and order issues to complex, high-stakes situations that require expertise, empathy, and sound judgment.

We combine people, processes, technology, and data to deliver support through both automated and human channels. We partner closely with Product, Engineering, Design, Research, and Analytics to make the customer experience clearer and more reliable, and to use what we learn from customers to improve Etsy upstream.

We are investing in expanding our AI Support Agent across channels, stronger support for complex issues, and operating practices that help our teams deliver consistent, high-quality outcomes at scale.

What does the day-to-day look like?

Run the organization's operating cadence

Lead annual and quarterly planning, business reviews, leadership meetings, all-hands meetings, and in-person onsites, including the logistics that make them work.
Prepare agendas, pre-reads, and meeting notes, capture decisions, and make sure every follow-up has a clear owner and due date.
Draft leadership communications, decision memos, and the narrative for business reviews.
Maintain trackers and working documents that give a current view of Support’s priorities, risks, dependencies, capacity needs, and commitments across all three teams.
Improve recurring processes so leaders spend less time assembling information and more time making decisions.

Lead large cross-functional programs

Own programs from problem definition through planning, execution, launch, and post-launch improvement.
Define program goals, scope, owners, measures of success, and decision processes.
Keep the details moving, including status updates, dependency tracking, and follow-up with partners.
Align priorities, resolve tradeoffs, and manage dependencies across partners without relying on formal authority.
Identify risks early, recommend practical mitigation plans, and raise decisions when needed.
Work with operational teams to establish baselines, measure impact, and adjust the approach based on data.

Build operational maturity and execution rigor

Help the organization prepare for high-volume and high-risk periods, including peak season, incidents, and policy changes, by clarifying readiness plans, dependencies, decisions, and escalation paths.
Establish scalable ways of working through knowledge governance, change management, quality, and cross-functional planning.
Translate strategic priorities into practical roadmaps, operating mechanisms, and investment recommendations.
Reduce avoidable handoffs, repeated explanations, and dependence on informal processes.

Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

6 to 10 years of experience in program management, business operations, strategy, chief-of-staff, consulting, or customer operations, including ownership of complex programs with multiple dependencies.
Willingness to roll up your sleeves. You take pride in the details, from a clean tracker to a well-run offsite, and you do not see operational and administrative work as beneath the role.
Strong written and verbal communication, with the ability to turn complex information into clear recommendations, decisions, and plans.
Excellent organization and follow-through.
Comfort working with metrics and imperfect information. You can establish a baseline, identify what matters, and use data to improve decisions.
Sound judgment with sensitive information and competing priorities, and comfort influencing without authority.
A practical, customer-centered approach and a bias toward making complex work clearer and more scalable.
Experience in a marketplace, customer support, or other operations-heavy environment is a plus.

Compensation & Benefits In addition to salary, you'll be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family. Base salary is determined by your location, skills, and experience.

Etsy uses two geographic pay zones to reflect the labor markets where we compete for talent: one called Geo-1, covering the New York City metropolitan area, San Francisco Bay Area, and Seattle metropolitan area, and one called Geo-2, covering all other U.S. locations. Salary ranges for this role vary by zone and are listed below.

Location We prioritize candidates based within commutable distance of Etsy’s Brooklyn Office. Depending on proximity, we ask team members to come in once or twice per week. Remote candidates outside commutable distance may be considered on a case-by-case basis, with the expectation of occasional travel to the office. Learn more details about our work modes and workplace safety policies here.

Salary Range:

Geo-1: 129,000.00 - 175,000.00 USD Annual
Geo-2: 116,000.00 - 158,000.00 USD Annual

What's Next If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.

Our Promise At Etsy, we believe that a diverse, equitable, and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, national origin, religion or creed, sex, pregnancy (including childbirth and related medical conditions), gender, gender identity or expression, sexual orientation, age, citizenship or immigration status, marital or familial status, physical or mental disability, medical condition, genetic information, military or veteran status**, or any other characteristic protected by applicable federal, state, or local law**. If, due to a disability, you need an accommodation during any part of the interview or hiring process, please let your recruiter know and we will work with you to meet your needs. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.

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