Jobs in the United States

25+ jobs

Save this search

Added 3 mins ago
Wraparound Facilitator/Case Manager(Raleigh/Fayette County)
Pressley Ridge
Crab Orchard, WV
Added 3 mins ago
Consulting Manager, Transformation Strategy, Architecture and Delivery (TAD)
EY
Charleston, WV
…complex business, technology, and infrastructure challenges. As a Manager , you’ll help lead and drive transformation initiatives that align with clients’ strategic goals – bridging the gap…
Added 3 mins ago
Specialty Representative/ Sr. Specialty Repr – Bone Health - Morgantown/Charleston, WV (Overlay)
Amgen
Charleston, WV
…strategy and promoting Amgen products as led by the District…
Added 3 mins ago
Net Zero Manager, Supplier Clean Energy
Meta
Charleston, WV
Net Zero Manager, Supplier Clean Energy Responsibilities:
Added 4 mins ago
Lead Site Reliability Engineer - Remote
SitusAMC
Charleston, WV
Drive the development and implementation of automation solutions to remove “toil”, streamline processes, reduce manual interventions, and enhance the overall efficiency of the product…
Added 4 mins ago
C
Product Manager – Retirement Services
Cognizant
Charleston, WV
- $150,000 to $180,000 USD / year
As a Product Manager – Retirement Services, you will make an impact by serving as the strategic bridge between business stakeholders, client leadership, and delivery teams to drive…
Added 4 mins ago
Platform Engineer - Remote
SitusAMC
Charleston, WV
Develop and maintain the in-house CI/CD automation pipeline as an individual contributor on the Cloud development platform team.
Added 4 mins ago
Analyst, Product Support
SitusAMC
Charleston, WV
Such other activities as may be assigned by your manager
Added 4 mins ago
UI Software Developer - .Net - Remote
SitusAMC
Charleston, WV
…user needs. This role requires a strong background in software development, problem-solving skills, and a passion for…
Added 4 mins ago
Manager Database Administrator - Remote US
SitusAMC
Charleston, WV
Collaborate with cross-functional technology teams to support application development, test, deployment, and provide day to day support
Added 4 mins ago
Communications Manager, Long Form Editorial
Meta
Charleston, WV
Communications Manager, Long Form Editorial Responsibilities:
Added 4 mins ago
Group Product Manager, Privacy
Ford Motor Company
Charleston, WV
As a Group Product Manager, you will lead a small team solving core customer problems. The solutions you help to champion will create an elevated customer experience.
Added 4 mins ago
Technical Program Manager - Child Safety (Legal)
Meta
Charleston, WV
…Investigations organization is looking for an experienced Technical Program Manager who has experience applying technical expertise and organizational skills to drive execution of child…
Added 5 mins ago
Business Development Manager
COLLETTE TRAVEL SERVICE INC
Waltham, MA
Collette is seeking a Business Development Manager for our Massachusetts territory. The ideal candidate must reside within the territory.
Added 7 mins ago
Sr. Technical Program Manager, Networking Operational Excellence
Amazon Data Services, Inc.
Seattle, WA
…within Data Center environments. We are looking for a Technical Program Manager to help transition this organization into a software-first mindset and reality as we develop new tools to…
Added 10 mins ago
Culinary Manager
American Senior Communities
Connersville, IN
Culinary and Nutrition Manager Opportunity at Heritage House
Added 10 mins ago
Unit Manager RN
American Senior Communities
CONNERSVILLE, IN
Hickory Creek at Connersville is now hiring a Unit Manager - RN
Added 10 mins ago
HC
Dispatch Coordinator
HouseSmart Construction - Clayton
Wakarusa, IN
- $22 to $26 USD / hour
Reports to: Transportation Manager Job Status: Full-Time/ Hourly
Added 10 mins ago
Foster Care Case Manager
Sevita
Vincennes, IN
Coordinate the development, review, and implementation of services, case management, behavior intervention plans, and treatments provided to individuals served.
Added 11 mins ago
Massage Therapist New Albany IN
St Croix Hospice
New Albany, IN
Graduate of an accredited Massage Therapy program.
Added 11 mins ago
Assistant Manager - Kay Jewelers - Southtown Center
Signet Jewelers
Anderson, IN
Training - Associate Training System, Management Training System, District Manager in Training, Career Development and more
Added 11 mins ago
Hospital Manager II
VCA Animal Hospitals
Fishers, IN
Under policy direction from the Field Manager with support of and input from Medical Director,
Added 11 mins ago
Assistant Culinary Manager
American Senior Communities
Noblesville, IN
Assistant Culinary Manager Opportunity at Riverwalk Village
Added 11 mins ago
Department Manager General Merchandise Manager
Barnes & Noble Education
MUNCIE, IN
The Department Manager is a key member of the store leadership team, responsible for leading the daily operations and overall performance of an assigned department while supporting the…
Added 11 mins ago
CI
EHS Technician III - EHS Coordinator
Caterpillar, Inc.
Lebanon, IN · Lafayette, IN
- $22.45 USD / hour
As an EHS Technician you will support the EHS Manager and EHS function by coordinating day-to-day environmental, safety, employee engagement, program administration (Guardian and Safety…

Etsy, Inc.

Senior Business Operations & Program Manager (Customer Support)

Remote, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy employee, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

We believe exceptional companies are built by exceptional teams, and we're intentional about it. That means hiring great people, setting them up for success from day one, and giving them real reasons to grow their careers here. We invest in development that goes beyond promotions, and we foster the trust and relationships that help people do their best work together.

What’s the Role?

We’re looking for a Senior Business Operations & Program Manager to partner with the Senior Director of Customer Support and lead the cross-functional programs that matter most to Support. You will run the organization’s operating rhythm, support leaders across our automated support, human support, and support operations teams, and lead programs that improve resolution quality, customer trust, and operational maturity.

This is a hands-on individual contributor role. You will be as comfortable building an agenda, tracking action items, and organizing a multi-day onsite as you are drafting a project overview or moving a program through a cross-functional dependency. You will work closely with partners across Product, Engineering, Analytics, Policy, Legal, Finance, and Customer Operations.

This is a full time role reporting to the Senior Director, Customer Support.

What’s this team like at Etsy?

Customer Support is a global, customer-centered organization that helps buyers and sellers resolve problems, navigate Etsy, and build confidence in the marketplace. Our teams support customers across a wide range of moments, from everyday questions and order issues to complex, high-stakes situations that require expertise, empathy, and sound judgment.

We combine people, processes, technology, and data to deliver support through both automated and human channels. We partner closely with Product, Engineering, Design, Research, and Analytics to make the customer experience clearer and more reliable, and to use what we learn from customers to improve Etsy upstream.

We are investing in expanding our AI Support Agent across channels, stronger support for complex issues, and operating practices that help our teams deliver consistent, high-quality outcomes at scale.

What does the day-to-day look like?

Run the organization's operating cadence

Lead annual and quarterly planning, business reviews, leadership meetings, all-hands meetings, and in-person onsites, including the logistics that make them work.
Prepare agendas, pre-reads, and meeting notes, capture decisions, and make sure every follow-up has a clear owner and due date.
Draft leadership communications, decision memos, and the narrative for business reviews.
Maintain trackers and working documents that give a current view of Support’s priorities, risks, dependencies, capacity needs, and commitments across all three teams.
Improve recurring processes so leaders spend less time assembling information and more time making decisions.

Lead large cross-functional programs

Own programs from problem definition through planning, execution, launch, and post-launch improvement.
Define program goals, scope, owners, measures of success, and decision processes.
Keep the details moving, including status updates, dependency tracking, and follow-up with partners.
Align priorities, resolve tradeoffs, and manage dependencies across partners without relying on formal authority.
Identify risks early, recommend practical mitigation plans, and raise decisions when needed.
Work with operational teams to establish baselines, measure impact, and adjust the approach based on data.

Build operational maturity and execution rigor

Help the organization prepare for high-volume and high-risk periods, including peak season, incidents, and policy changes, by clarifying readiness plans, dependencies, decisions, and escalation paths.
Establish scalable ways of working through knowledge governance, change management, quality, and cross-functional planning.
Translate strategic priorities into practical roadmaps, operating mechanisms, and investment recommendations.
Reduce avoidable handoffs, repeated explanations, and dependence on informal processes.

Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

6 to 10 years of experience in program management, business operations, strategy, chief-of-staff, consulting, or customer operations, including ownership of complex programs with multiple dependencies.
Willingness to roll up your sleeves. You take pride in the details, from a clean tracker to a well-run offsite, and you do not see operational and administrative work as beneath the role.
Strong written and verbal communication, with the ability to turn complex information into clear recommendations, decisions, and plans.
Excellent organization and follow-through.
Comfort working with metrics and imperfect information. You can establish a baseline, identify what matters, and use data to improve decisions.
Sound judgment with sensitive information and competing priorities, and comfort influencing without authority.
A practical, customer-centered approach and a bias toward making complex work clearer and more scalable.
Experience in a marketplace, customer support, or other operations-heavy environment is a plus.

Compensation & Benefits In addition to salary, you'll be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family. Base salary is determined by your location, skills, and experience.

Etsy uses two geographic pay zones to reflect the labor markets where we compete for talent: one called Geo-1, covering the New York City metropolitan area, San Francisco Bay Area, and Seattle metropolitan area, and one called Geo-2, covering all other U.S. locations. Salary ranges for this role vary by zone and are listed below.

Location We prioritize candidates based within commutable distance of Etsy’s Brooklyn Office. Depending on proximity, we ask team members to come in once or twice per week. Remote candidates outside commutable distance may be considered on a case-by-case basis, with the expectation of occasional travel to the office. Learn more details about our work modes and workplace safety policies here.

Salary Range:

Geo-1: 129,000.00 - 175,000.00 USD Annual
Geo-2: 116,000.00 - 158,000.00 USD Annual

What's Next If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.

Our Promise At Etsy, we believe that a diverse, equitable, and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, national origin, religion or creed, sex, pregnancy (including childbirth and related medical conditions), gender, gender identity or expression, sexual orientation, age, citizenship or immigration status, marital or familial status, physical or mental disability, medical condition, genetic information, military or veteran status**, or any other characteristic protected by applicable federal, state, or local law**. If, due to a disability, you need an accommodation during any part of the interview or hiring process, please let your recruiter know and we will work with you to meet your needs. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.

Apply About employer

Report this job