Client Service Coordinator

Veterinary Client Service Coordinator $22.00–$26.00/hour (DOE) Full-Time | Four 10-Hour Shifts | Redwood City, CA Weekend and Some Holiday Availability Required SAGE Veterinary Centers – Redwood City is hiring a Veterinary Client Service Coordinator to join our Emergency & Specialty hospital. If you have strong customer service, hospitality, veterinary reception, or medical front desk experience and enjoy helping people in a fast-paced environment, this is an opportunity to build your career with one of the Bay Area's leading specialty veterinary hospitals.

Responsibilities

In your day-to-day, you will:

• Welcome clients and patients and provide professional, compassionate service.
• Manage client check-in and check-out for Emergency and Specialty appointments.
• Answer multi-line phones, emails, and client questions.
• Schedule appointments, procedures, and specialty consultations.
• Communicate hospital services, policies, and next steps clearly to clients.
• Maintain accurate and confidential client and patient records.
• Prepare invoices, calculate fees, process payments, and support financial transactions.
• Coordinate with veterinarians, Veterinary Technicians, and other hospital teams.
• Help manage client flow and front desk operations during busy periods.
• Support pet owners during emergency and emotionally difficult situations.
• Remain calm, organized, and solutions-focused as hospital priorities change.

Qualifications

• High school diploma or equivalent.
• Minimum one year of customer service experience.
• Veterinary hospital, animal hospital, medical reception, healthcare, or hospitality experience strongly preferred.
• At least one year of hospitality experience providing a welcoming client experience.
• Excellent verbal and written communication skills.
• Strong organization and multitasking skills.
• Comfortable working in a busy Emergency & Specialty veterinary environment.
• Strong computer skills, including Microsoft Word, Excel, and Outlook.
• Accurate data entry and typing speed of 45+ WPM.
• Proficiency using a 10-key calculator.
• Compassionate and professional approach when assisting clients during stressful situations.
• Ability to maintain confidentiality and adapt to changing priorities.

Benefits

Full-time benefits may include:

• Medical, dental, and vision insurance
• Life and disability insurance
• 401(k) with employer contribution
• Paid vacation and sick leave
• Three weeks accrued paid time off
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• Health and wellness resources
• Ongoing training and professional development
• Career advancement opportunities within Ethos Veterinary Health

Why SAGE Redwood City? SAGE Redwood City is an Emergency & Specialty veterinary hospital serving pets and families throughout the San Francisco Peninsula and Bay Area. Our Client Service team works closely with Emergency clinicians, specialists, Veterinary Technicians, and support teams to create a compassionate and organized experience from arrival through discharge. This position is a great fit for someone with experience as a Veterinary Receptionist, Veterinary Customer Service Representative, Client Service Representative, Client Care Coordinator, Medical Receptionist, Front Desk Coordinator, or Veterinary Client Service Coordinator who wants to grow in specialty and emergency veterinary medicine. About Ethos Veterinary Health Ethos Veterinary Health, part of the NVA Group, is a network of more than 140 specialty and emergency veterinary hospitals committed to advancing veterinary medicine through exceptional care, collaboration, learning, and innovation. Join Us If you're passionate about customer service and want to support pets and their families during some of the moments when they need us most, we'd love to hear from you. Apply today to join the Client Service team at SAGE Redwood City. Equal Opportunity Employer Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other basis covered by applicable law. All employment decisions are based on qualifications, competence, merit, and business need.