Manager of Project Management

Help bring extraordinary experiences to life.

At ETC, we believe technology has the power to create unforgettable experiences. From Broadway stages and concert tours to architectural landmarks, museums, and performing arts centers around the world, our lighting, controls, and rigging solutions help bring spaces and productions to life. As a 100% employee-owned company with more than 50 years of innovation, quality, and service, we're passionate about what we do and, most importantly, the people who make it happen.

We're looking for a Manager of Project Management to lead and inspire our Professional Services team. This is an opportunity for a hands-on leader who thrives on building strong teams, improving processes, solving problems, and making sure great work gets done. You'll help keep projects moving forward, balance workloads and priorities, champion continuous improvement, and create an environment where employees can grow, collaborate, and succeed.

In this role, you'll work closely with teams across ETC, support our customers and internal partners, and help ensure our products and solutions are delivered with the quality and service our customers have come to expect. From developing talent and strengthening departmental processes to navigating complex projects and finding better ways to work, your leadership will have a meaningful impact on both our people and our customers.

Representative Responsibilities:

• Ensures the smooth operation of the department by maintaining workflow, continuously improving quality, and supporting employees.
• Monitors workload of employees and makes adjustments as necessary
• Ensures priorities are met and projects are completed on time
• Schedules regular status meetings
• Facilitates policy and procedural change
• Coordinates the procurement of tools and resources for the department
• Assists in the review of large systems
• Works with the other PS managers to make sure that policies and processes are being adhered to
• Works with internal and external customers to assist them in using our products in various applications
• Provides market and systems status reports as needed
• Ensures that team members are made aware of company policy and procedure changes.
• Other duties as assigned.
• Special projects and requests are completed in a timely and positive fashion.

Supervisory Responsibilities:

• Coordinates and collaborates with other departments of the company in establishing and carrying out responsibilities
• Develop and maintain positive communication between department and other departments.
• Performs the hiring, orientation, training, performance management, career development, and overall employee development of department personnel.
• Formulates, implements & reviews ISO procedures related to the department
• Instructs employees about procedures and work instructions
• Informs employees as to company/departmental plans and progress
• Maintains reporting on all department activities
• Continue to monitor efficiency in the department and make improvements where appropriate

Minimum Qualifications:

• Bachelor’s degree or 8 years of comparable experience in increasingly responsible positions in professional services
• Demonstrated systems & customer service experience
• 3-5 years previous supervisory experience
• Familiarity with construction practices and graphical standards
• Familiarity with employment law
• Excellent communication and organization skills
• Outstanding customer service and communication skills
• Knowledge of company policies
• Strong attention to detail
• Motivation and leadership skills
• Ability to stay calm under pressure and negotiate on behalf of ETC.

Why ETC?

Because here, you're more than an employee - you're an owner. At ETC, you'll be part of a company where innovation is encouraged, collaboration matters, and the work we do makes a real impact around the world. You'll have the opportunity to lead a talented team, influence how we work, and contribute to the technology behind some of the world's most memorable experiences.

If you're a people-first leader who loves turning big-picture goals into successful results, we'd love to hear from you!