Estates Security Manager

WE PREPARE, INSPIRE, EMPOWER, ENTRUST IN YOU! JOIN OUR DREAM MAKER CULTURE © We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include: Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fairs

JOB OVERVIEW:

Responsible for all aspects of the arrival/departure experience, and security of the property in accordance with property standards. Establish, implement and maintain a service and management philosophy which serves as a guide to respective team members. REPORTS TO: General Manager and Director of Residences SUPERVISES: Security Supervisors and Security Officers

WORK ENVIRONMENT:

All areas of Estates and surrounding property.

Job involves working:

• Under variable temperature conditions (or extreme heat or cold).
• Under variable noise levels.
• Outdoors/indoors.

KEY RELATIONSHIPS:

Internal: All Estates staff.

External: Residents/Visitors /Guests /Police Department, Fire Department, Vendors and Contractors.

QUALIFICATIONS

Essential:

• Criminal-free record.
• Bachelor’s Degree.
• Fluency in English both verbal and non-verbal.
• Provide legible communication and directions.
• Compute basic mathematical calculations (add, subtract, multiply and divide numbers).
• Computer literate.
• Familiarity with yield management and cost controls.
• Provide genuine, caring and impeccable customer service while maintaining a polished and professional demeanor.
• Ability to:
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize, organize and follow up.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand Resident’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of Resident information and pertinent Estates data.
• Work a flexible schedule/weekends/holidays

Desirable:

• College degree.
• 4 years Security experience in a luxury environment at a hotel or private residence building.
• Ability to input and access information in the property management system/computers.
• Experience in Hospitality Industry in leadership position.
• Previous security/guest relations training.
• Certification of previous training in computers.
• Certification of previous training in alcohol awareness program.
• Knowledge of local laws, investigative methods and fire safety.
• Certification in CPR and first aid.
• Fluency in a second language, preferably Spanish or Creole.
• Valid driver’s license.
• Excellent driving record.

PHYSICAL ABILITIES

Essential:

• 1. Exert physical effort in transporting 40 pounds.
• 2. Endure various physical movements throughout the work areas.
• 3. Reach 12 inches.
• 4. Remain active for entire work shift.
• 5. Satisfactorily communicate with Residents, Guests, Management and co-workers to their understanding.
• 6. Ability to walk extended periods of time.

ESSENTIAL JOB FUNCTIONS

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Participate in leadership training sessions, communication and planning meetings.
• Investigate all reported incidents.
• Conduct internal investigations to include interviewing potential suspects and witnesses.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest and employee relations at all times.
• Be familiar with all residential services/features and local attractions/activities to respond to resident inquiries accurately.
• Resolve guest/resident complaints, ensuring guest/resident satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete awareness of:
• Scheduled group activities and in house Resident count.
• Mansions & hotel facilities and services.
• Hours of operation of Mansions & Hotel facilities.
• Facility layout.
• Fire and emergency plans.
• Departmental rules of conduct.
• Report any incident to Department Heads when it concerns their department.
• Notify Management regarding any reports involving possible liability.
• Brief leadership on all matters requiring their attention.
• Ensure all Security Supervisors and Officers personnel adhere to Corporate, Company and Department policies, procedures and standards.
• Supervise the entire Security staff assigned to the shift.
• Determine personnel staffing levels and assign locations.
• Plan and supervise Field Training Program.
• Continually evaluate subordinates.
• Schedule vacations and replacements as needed.
• Coordinate breaks for staff.
• Assign work duties to staff.
• Inspect grooming and attire of staff and rectify any deficiencies.
• Investigate complaints relative to security personnel.
• Manage all fire alarms and emergencies within the property.
• Control access to Lost and Found and valuable lock-up areas.
• Maintain back up keys to the Management areas and Resident Units. Ensure only authorized individuals are permitted access to this area.
• Maintain the ability to respond to the property 24/7 in cases of need.
• Maintain ability to work a flexible schedule.
• Accept additional responsibilities as deemed Necessary by General Manager.
• Complete annual and 90 day performance reviews.

SECONDARY JOB FUNCTIONS

• Assist Human Resources/Estates Management in gathering of employee ID's, name tags, and locker inspections.
• Provide interdepartmental assistance upon request to ensure optimum service to Residents.
• Conduct employee locker audits.
• Provide security service for banquet functions/events.
• Document maintenance needs on work orders and submit to Management/ Engineering.
• Conduct monthly department meetings
• Interview potential candidates
• Attend assigned and/or mandatory meetings