Claims Agent

Starting Rate of Pay: $16.65

POSITION OVERVIEW:

Responsible for handling cargo claims in an equitable and legal manner while providing administrative and operational support for claims unit responsibilities.

ESSENTIAL FUNCTIONS:

• Adjust cargo claims in an equitable and legal manner consistent with company policies, procedures, and applicable laws.
• Perform administrative and operational duties in support of claims unit responsibilities, including claim processing, documentation, data entry, and records maintenance.
• Research, review, and process claim-related information to support timely and accurate claim resolution.
• Communicate with internal and external customers regarding claim status, documentation requirements, and claim resolutions.
• Support claims associates and management with daily operations, reporting, and special projects.
• Provide technical guidance and assistance to other claims personnel as needed.
• Maintain accurate claim files and related documentation.
• Comply with all applicable laws/regulations, as well as company policies/procedures.
• Perform other duties as assigned

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

QUALIFICATIONS:

• High school diploma or GED.
• Three (3) years of experience in a business-related field.
• Customer service experience.
• Ability to type and operate a personal computer.
• Experience with data entry, word processing, and office software applications.
• Strong oral and written communication skills.
• Strong customer service and human relations skills.
• Ability to organize, prioritize, and manage multiple tasks.
• Knowledge of claims procedures and documentation preferred.
• Ability to analyze information and make sound business decisions.

Work CONDITIONS:

EST FedEx Freight, Inc FedEx Freight is an Equal Opportunity Employer, including disabled and veterans. If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please e-mail at ADAAssistance@fedexfreight.com. FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.