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Instructor, Crime Scene Forensics Technology (Full-Time Faculty)
Pasco-Hernando State College
Dade City, FL
- $48,315.02 to $61,258.95 USD / year
- Full-time
Teaches courses as assigned by the Senior Campus Director, Dean or Associate Dean. Courses within the College may be taught during the day, evening, weekends, and/or online.
Added 4 mins ago
Senior Associate, OPC Venue Management
BOF The Barack Obama Foundation
United States
Operating similarly to a Conference Services Manager or Event Concierge, the Senior Associate partners with event hosts to own venue execution. While hosts lead program content and attendee…
Added 4 mins ago
DC
Grants and Contracts Administrator
Duke Careers
Durham, NC
- $61,026 to $98,838 USD / year
…generally acquired through completion of a bachelor's degree program. Research or grants education and/or certification is…
Added 4 mins ago
COMPLIANCE LEAD
VERSANT POWER
Bangor, ME
The NERC Compliance Lead is a senior position which utilizes expertise in various subjects and insights into business processes to provide direction for company compliance with North…
Added 6 mins ago
Neurovascular and Interventional Radiology Technologist - Providence Anchorage
Providence
Anchorage, AK
…techniques/protocol. Assists in Quality Control checks/Quality Improvement Program. Performs all duties in a manner which promotes "team" concept and reflects the Sisters of Providence…
Added 6 mins ago
SR
Work Control Planner or Sr. Work Control Planner
Savannah River Mission Completion
Aiken, SC
- $69,000 to $138,000 USD / year
Savannah River Mission Completion (SRMC) is seeking a Work Control Planner or Senior Work Control Planner to be based in our Aiken, SC location on the Savannah River Site (SRS).
Added 7 mins ago
Coordinator for Student Life
Berklee College of Music, Incorporated
United States
Reporting to the Associate Dean for Student Life, the Coordinator for Student Life supports the planning, execution, and development of vibrant student engagement programs and operations…
Added 7 mins ago
Senior Associate, Expeditor
L3Harris Technologies
Montgomery, AL · Sacramento, CA · Hartford, CT · Melbourne, FL · Little Rock, AR
Job Title: Senior Associate, Supply Chain Management/Expeditor (Remote)
Added 7 mins ago
Senior Associate, Network Planning Engineer (Melbourne, FL)
L3Harris Technologies
Melbourne, FL
Job Title: Senior Associate, Network Planning Engineer
Added 7 mins ago
APS Investigator Specialist
TX-HHSC-DSHS-DFPS
AMARILLO, TX
DFPS is committed to its employees' professional development and ongoing success and offers the DFPS Certification Program to enhance skills and advance careers within our organization. The…
Added 11 mins ago
Sr Consultant Provider and Assoc Well-Being
OhioHealth Corporation
United States
…supporting the system well-being strategy established by the Senior Medical Director, Provider and Associate Well-Being. This position will lead care site work groups and projects related…
Added 12 mins ago
Resident District Manager - Georgetown University
Aramark
Washington, DC
The successful candidate will demonstrate the capacity to serve as a thought leader to keep the overall dining program at the forefront of trends and best practices and will:
Added 12 mins ago
Real Estate Services Agent II
ONEOK Services Company LLC
St Paul, MN
Support the federally mandated Integrity Management Program by verifying ownership, notifying landowners of survey and verification-dig activities, documenting contacts and access…
Added 13 mins ago
GC
PT Senior Sales Associate Store 4402
Guitar Center
Las Vegas, NV
- $12 to $13 USD / hour
…objectives, provide superior customer service, and take on other senior-level responsibilities within a…
Added 13 mins ago
CG
PREP COOK (FULL TIME)
Compass Group
Colorado Springs, CO
- $16 to $17.75 USD / hour
- Full-time
…benefits to associates: Colorado Paid Sick Leave, Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance,…
Added 14 mins ago
CG
SENIOR CATERING CAPTAIN (FULL TIME)
Compass Group
Rapid City, SD
- $23 to $24 USD / hour
- Full-time
Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft…
Added 14 mins ago
CG
SENIOR CATERING CAPTAIN (FULL TIME)
Compass Group
Topeka, KS
- $20 to $22 USD / hour
- Full-time
We are hiring immediately for full time SENIOR CATERING CAPTAIN positions.
Added 14 mins ago
CG
FOOD UNIT LEAD (FULL AND PART TIME)
Compass Group
ERLANGER, KY
- $18 to $20 USD / hour
- Part-time
Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft…
Added 14 mins ago
CG
Dining Operation and Services Manager
Compass Group
EVANSTON, IL
- $95,000 to $105,000 USD / year
Work in conjunction with the Kellogg Facilities team, including the Associate Director and Senior Director of Facilities, to ensure seamless operational support and facility services for…
Added 14 mins ago
Program Analyst (Business Analyst)
The Red Gate Group, Limited
Washington, DC
…an invoice that gets paid. The Red Gate Group is seeking a Program Analyst (Business Analyst) to support the cost recovery and interagency agreements function of a major Intelligence…
Added 14 mins ago
IT Communication Strategist
The Red Gate Group, Limited
Washington, DC
…Communication Strategist to serve as the communication lead for a program office inside the enterprise IT organization of a major Intelligence Community customer. You will own the office's…
Added 14 mins ago
Post Audit Coordinator I
EXL Talent Acquisition Team
United States
Mentorship Program: Benefit from guidance and coaching through our senior mentorship initiative
Added 15 mins ago
CC
Administrative Assistant to the Board of Education (Job ID# 3964)
Calvert County Public School District
Prince Frederick, MD
- $39.3 to $50.9 USD / hour
Associate's degree required; Bachelor's degree preferred in Business Administration, Public Administration, Legal Studies, Communications, Office Administration, or a related field.
Added 16 mins ago
BS
Activity Assistant - AL & Memory Care
Benchmark Senior Living
Bridgeport, CT · Danbury, CT · Norwalk, CT · Redding, CT
- $18 to $19.25 USD / hour
…designed to meet the individual needs of our residents. The program is intended to fulfill basic psychological, intellectual, physical, social, emotional, and spiritual needs while…
Added 16 mins ago
Maintenance Assistant
Jaybird Senior Living
Winthrop, MA
Associate degree preferred, with 2–5 years related experience; or accredited maintenance training with 4–6 years related experience.

Essintial Enterprise Solutions

Technical SME

Remote, United States

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Job details

Experience: 5+ years of hands-on technical experience in relevant field (IT infrastructure, data centers, networking, or technical services)
Posting language: English
Posted: Nov 4, 2026

Original job description

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Job Type

Full-time

Description

Full Job Description Technical SME– Account Operations Technical SME, Demand Acceptance, Success Call, and Critical-Window Scheduling for the Comcast Program. Reports to: Comcast Program Manager (SME Team). Travel: Up to 10% as needed for customer meetings or training.

Position Overview Technical SME is a senior member of the Comcast SME team who supports field technicians on Comcast work while also participating in the decisions that determine site accpetance: which demand the program accepts, whether every site in the next 3 days has a qualified and confirmed technician, and whether completed work is confirmed successful before it is closed. You will split your time between live technical support and account operations, working closely with the Demand, Assignments, Validation, and Current-Day teams. This role is designed as a development path toward an Essintial Account Manager position or other role of responsibility. The ideal candidate is technically sharp, organized, decisive under time pressure, and comfortable communicating with technicians, internal teams, and the customer.

Key Responsibilities

Technical SME – Comcast (approx. 40%) · Review assigned sites before the visit: scope, start time, technician readiness, site history, equipment, and known risks. · Monitor technicians from check-in through completion and walk them through the required steps in order per the set instructions. · Troubleshoot network, wireless, cellular/WAN, and site-device issues remotely and escalate design, scope, or safety issues to the Lead Technical SMEs. · Validate closeout: photos, speed tests, WAN failover, VPN connectivity, device status, and technician notes before recommending completion. · Act as the teams closer completing all closing tasks for the day · Work and share lessons learned with the Training team. Critical-Window Assignment & Scheduling – Next 3 Days (approx. 20%) · Own coverage for every site scheduled in the next 3 days so each one has a named, qualified, accepted, and confirmed technician. · Work with the regional assignments specialist to fill gaps from backouts, availability changes, and unassigned sites using W-2 technicians first and approved partner resources when needed. · Confirm technician, date, start time, time zone, scope, and materials, and keep Salesforce accurate using the E-number. · Hand off a complete, risk-flagged schedule to the Validation and Current-Day Execution SME team each day.

Demand Acceptance (approx. 20%) · Work with the Demand Specialist to review new demand against technical scope, technician coverage, geography, and lead time. · Accept demand that meets the criteria set by the Program Manager and recommend conditional acceptance. · Flag work that is technically incomplete or likely to fail on site and return it for clarification before it is committed. · Ensure demand acceptance momentum by working with each Regional assigner

Success Call (approx. 10%) · Run the success call for completed sites, confirming with the technician and the Comcast or site contact that the work met the success criteria. · Record the result for each site (success, partial, failed, or return visit required) and assign an owner and next step for anything not successful. · Report success rates and repeat issues to the Program Manager and Lead Technical SME.

Account Management Development (approx. 10%) · Join Comcast operating calls and deliver status updates, risk summaries, reports and recovery plans under the Program Manager’s guidance. · Learn and report key account metrics such as completion rate, success rate, reschedules, labor mix, and margin drivers.

Skills at a Glance Networking, Wireless, Cellular/WAN - Strong troubleshooting of switches, firewalls, access points, cellular backup, and WAN failover. Scheduling & Workforce - Technician assignment, confirmation, gap recovery, W-2 and Field Nation deployment, geographic coverage. Demand & Account Operations - Demand review, acceptance decisions, success confirmation, customer status reporting. Soft Skills - Clear communication, sound decisions under time pressure, accurate documentation, coaching, customer service mindset. Software - Salesforce, OfficeTrack, Field Nation, Microsoft Excel, Microsoft Teams, Microsoft SharePoint, remote access and validation tools.

Growth Path This role is built to prepare the SME for an Account Manager position at Essinital. Promotion depends on performance and business need and is not automatic.

Work Environment The Technical SME works remotely, or within the Essintial office, supporting field technicians at commercial and retail sites nationwide. Early-morning and late-evening starts are expected to match site schedules, with occasional weekend work during schedule recovery. Installations typically run 4–8 hours and may extend based on site conditions. Essintial is an equal opportunity employer. This job description is not exhaustive and may be amended at any time.

Requirements:

Required Qualifications · Demonstrated SME performance on Comcast project scopes, including remote troubleshooting, closeout validation, and technician coaching. · Working knowledge of technician assignment, scheduling, and W-2 and augmented labor deployment. · Ability to make sound decisions inside a 3-day window and escalate risk early with clear facts. · High accuracy in Salesforce, OfficeTrack, the Comcast scheduling tracker, Microsoft Excel and other MS Suite tools · Clear, professional communication with technicians, internal teams, and Comcast contacts by phone and Microsoft Teams. · Available for later evenings if a site runs past expected time.

Preferred Qualifications · Experience with demand intake, order management, or capacity planning in a field-service environment. · Experience presenting status, risks, or recovery plans to a customer. · Working knowledge of networking fundamentals: TCP/IP, VLANs, DHCP, DNS, PoE, and firewall and switch concepts. · Interest in account management, including customer relationships and commercial performance.

#EES25

Requirements

Qualifications

Education & Experience

Associate’s or Bachelor’s degree in Information Technology, Engineering, or related field preferred
5+ years of hands-on technical experience in relevant field (IT infrastructure, data centers, networking, or technical services)
Experience supporting complex implementations and critical incident response

Skills & Competencies

Deep technical expertise with strong troubleshooting and analytical skills
Ability to review and produce high-quality technical documentation
Strong communication skills, including the ability to explain technical concepts to non-technical audiences
Experience working cross-functionally in PMO or project-driven environments
Strong attention to detail and commitment to quality

Salary Description

25-27

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