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Added 1 min ago
Change Manager
Actalent
Lake Oswego, OR
Job Title: Change ManagerJob DescriptionThe Change Manager will support a major capital construction program by reviewing, analyzing, tracking, and reporting on change orders, disputed…
Added 1 min ago
PH
Director of Shared Services
Project Home
Philadelphia, PA
- $91,000 to $94,000 USD / year
At Project HOME, our mission is to empower individuals, children, and families to break the cycle of homelessness and poverty. We are seeking a collaborative, mission-driven Director of…
Added 1 min ago
Project Controls Manager
Springtide Project Services
Santa Clara, CA
We are looking for a dedicated Cost Project Controls Manager to join our talented team.
Added 1 min ago
FM
Electrical Apprentice
FIRSTCALL MECHANICAL GROUP LLC
South Amboy, NJ
- $18 to $19 USD / hour
This position reports to the local Project Manager and is responsible for engaging with the install team and all of our customers.
Added 1 min ago
Climate Adaptation Support Specialist
Association of Village Council Presidents
Bethel, AK
SUMMARY: Under the direction of the Climate Adaptation and Emergency Management (CAEM) Program Manager, all Climate Adaptation Specialists support Tribes and communities prepare for and…
Added 2 mins ago
CE
Project Controls Manager - Transit
Colliers Engineering & Design
Los Angeles, CA
- $170,000 to $210,000 USD / year
We are seeking a Project Controls Manager to lead the project controls function for the Construction Management team serving as Owner's Representative on an LA Metro light rail transit…
Added 2 mins ago
Program Manager (Active TS/SCI Clearance)
Everfox
United States
The Program Manager plays a key role in advancing Everfox’s project management practices and supporting the company’s commitment to operational excellence and continuous improvement. Acting…
Added 2 mins ago
WE
Warehouse Associate (part- time)
Wastebuilt Environmental Solutions, LLC
Lakeland, FL
- $20.56 USD / hour
Job Description: Warehouse Associate (365 Project)
Added 2 mins ago
MS
Non-Clinical Case Manager, Office of the Dean of Students
Montana State University - Bozeman
MT
- From $63,000 USD / year
…(Bozeman) is hiring a new full-time position as a Non-clinical Case Manager. The DOS Non-clinical Case Manager is responsible for: managing a caseload of students experiencing personal…
Added 3 mins ago
Sr Assoc Scientist, Intact Mass (Analytical and Biological Mass Spectrometry)
Regeneron Pharmaceuticals, Inc (USA)
United States
Interpret and communicate scientific results through project and group meetings, technical reports, regulatory documents, internal and external conferences, and peer-reviewed publications
Added 3 mins ago
Temporary - Associate Manager, Regulatory Project Management
Regeneron Pharmaceuticals, Inc (USA)
United States
…with serious diseases. We are seeking a Temporary - Associate Manager to join our Regulatory Project Management team. This role is responsible for leading strategic planning and execution…
Added 3 mins ago
Construction Workface Effectiveness Lead
Bechtel Corporation
Millersport, OH
This role is supported by the Global Construction CWE Organizational team in the home office and deployed CWEO project teams. The CWEO Lead will collaborate with other leads on the overall…
Added 3 mins ago
Electrical Controls Engineering Manager - Industrial Automation
Zen Sherpa LLC
Las Vegas, NV · Eugene, OR · Houston, TX · Dallas, TX · Phoenix, AZ · Minneapolis, MN
Electrical & Controls Engineering Manager – Industrial Automation
Added 4 mins ago
B
CX Learning & Development Manager
Benchling
San Francisco, CA · Boston, MA
- $122,000 to $160,000 USD / year
- Proven project management skills; can own a program from scoping through launch and iteration.
Added 4 mins ago
Sr. Program Manager, Superintelligence Lab (Remote)
CrowdStrike, Inc.
Remote, United States
We are CrowdStrike, a global cybersecurity leader. The Superintelligence Lab is looking for a Senior Program Manager who can operate at both the strategic and tactical level, bringing…
Added 5 mins ago
CCLC Project Manager/Programs Administrator
Bloomfield School District
Bloomfield, IN
…district's 21st Century Community Learning Centers (21st CCLC) program, CHIRPS Childcare, and Pre-K program. This position is responsible for coordinating daily operations, managing staff,…
Added 5 mins ago
Event Technology Manager (Cvent required)
First Global Management Services, Inc.
FIRST, NY
The Event Technology Manager is responsible for assisting clients in navigating registration websites, supporting new technology platforms and data management while liaising with the event…
Added 5 mins ago
Nurse Manager PCC
Norton Sound Health Corp
Nome, AK
Understands project management tools and resources to effectively lead high level initiatives.
Added 5 mins ago
Warehouse Assistant Operations Manager
US Venture
Lockbourne, OH
Ability to project a positive image to customers
Added 5 mins ago
Program Manager, PeriPAN Program, Pediatrics
UTSW
TX
…and projects associated with the clinical specialty access program, including access line operations, clinical consultation workflows, and care coordination processes. The Program Manager…
Added 6 mins ago
SE
Associate Project Manager
SWCA Environmental Consultants
Remote, United States
- $36.03 to $46.07 USD / hour
SWCA Environmental Consultants is seeking an Associate Project Manager – Cultural Resources to join our Southern California Cultural Resources team. The position will assist with managing…
Added 6 mins ago
P&
Electrical Co-Op
Procter & Gamble
MEHOOPANY, PA
- $20 USD / hour
…with a world-class organization? Our Cooperative Education Program at Procter & Gamble Mehoopany Plant offers a dynamic learning environment where you will collaborate with industry experts…
Added 6 mins ago
KH
Caseworker/Project YELLOW Door RRH
Kenosha Human Development Services
Kenosha, WI
- $22.6 USD / hour
Reports To: Homeless Services Program Manager
Added 6 mins ago
Associate Director, Prospect Development / Development Research Manager
MSU Careers Recent
East Lansing, MI
…talent, service, and advocacy, by delivering an integrated program of communications, marketing, and engagement. Our objective is to build deep and long-term relationships with alumni and…
Added 6 mins ago
Communications Manager II
MSU Careers Recent
East Lansing, MI
The ideal candidate will also maintain vendor relationships, provide project management, assist with the creation of appropriate processes and workflows, ensure compliance with university…

Essintial Enterprise Solutions

Technical SME

Remote, United States

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Job details

Experience: 5+ years of hands-on technical experience in relevant field (IT infrastructure, data centers, networking, or technical services)
Posting language: English
Posted: Nov 4, 2026

Original job description

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Job Type

Full-time

Description

Full Job Description Technical SME– Account Operations Technical SME, Demand Acceptance, Success Call, and Critical-Window Scheduling for the Comcast Program. Reports to: Comcast Program Manager (SME Team). Travel: Up to 10% as needed for customer meetings or training.

Position Overview Technical SME is a senior member of the Comcast SME team who supports field technicians on Comcast work while also participating in the decisions that determine site accpetance: which demand the program accepts, whether every site in the next 3 days has a qualified and confirmed technician, and whether completed work is confirmed successful before it is closed. You will split your time between live technical support and account operations, working closely with the Demand, Assignments, Validation, and Current-Day teams. This role is designed as a development path toward an Essintial Account Manager position or other role of responsibility. The ideal candidate is technically sharp, organized, decisive under time pressure, and comfortable communicating with technicians, internal teams, and the customer.

Key Responsibilities

Technical SME – Comcast (approx. 40%) · Review assigned sites before the visit: scope, start time, technician readiness, site history, equipment, and known risks. · Monitor technicians from check-in through completion and walk them through the required steps in order per the set instructions. · Troubleshoot network, wireless, cellular/WAN, and site-device issues remotely and escalate design, scope, or safety issues to the Lead Technical SMEs. · Validate closeout: photos, speed tests, WAN failover, VPN connectivity, device status, and technician notes before recommending completion. · Act as the teams closer completing all closing tasks for the day · Work and share lessons learned with the Training team. Critical-Window Assignment & Scheduling – Next 3 Days (approx. 20%) · Own coverage for every site scheduled in the next 3 days so each one has a named, qualified, accepted, and confirmed technician. · Work with the regional assignments specialist to fill gaps from backouts, availability changes, and unassigned sites using W-2 technicians first and approved partner resources when needed. · Confirm technician, date, start time, time zone, scope, and materials, and keep Salesforce accurate using the E-number. · Hand off a complete, risk-flagged schedule to the Validation and Current-Day Execution SME team each day.

Demand Acceptance (approx. 20%) · Work with the Demand Specialist to review new demand against technical scope, technician coverage, geography, and lead time. · Accept demand that meets the criteria set by the Program Manager and recommend conditional acceptance. · Flag work that is technically incomplete or likely to fail on site and return it for clarification before it is committed. · Ensure demand acceptance momentum by working with each Regional assigner

Success Call (approx. 10%) · Run the success call for completed sites, confirming with the technician and the Comcast or site contact that the work met the success criteria. · Record the result for each site (success, partial, failed, or return visit required) and assign an owner and next step for anything not successful. · Report success rates and repeat issues to the Program Manager and Lead Technical SME.

Account Management Development (approx. 10%) · Join Comcast operating calls and deliver status updates, risk summaries, reports and recovery plans under the Program Manager’s guidance. · Learn and report key account metrics such as completion rate, success rate, reschedules, labor mix, and margin drivers.

Skills at a Glance Networking, Wireless, Cellular/WAN - Strong troubleshooting of switches, firewalls, access points, cellular backup, and WAN failover. Scheduling & Workforce - Technician assignment, confirmation, gap recovery, W-2 and Field Nation deployment, geographic coverage. Demand & Account Operations - Demand review, acceptance decisions, success confirmation, customer status reporting. Soft Skills - Clear communication, sound decisions under time pressure, accurate documentation, coaching, customer service mindset. Software - Salesforce, OfficeTrack, Field Nation, Microsoft Excel, Microsoft Teams, Microsoft SharePoint, remote access and validation tools.

Growth Path This role is built to prepare the SME for an Account Manager position at Essinital. Promotion depends on performance and business need and is not automatic.

Work Environment The Technical SME works remotely, or within the Essintial office, supporting field technicians at commercial and retail sites nationwide. Early-morning and late-evening starts are expected to match site schedules, with occasional weekend work during schedule recovery. Installations typically run 4–8 hours and may extend based on site conditions. Essintial is an equal opportunity employer. This job description is not exhaustive and may be amended at any time.

Requirements:

Required Qualifications · Demonstrated SME performance on Comcast project scopes, including remote troubleshooting, closeout validation, and technician coaching. · Working knowledge of technician assignment, scheduling, and W-2 and augmented labor deployment. · Ability to make sound decisions inside a 3-day window and escalate risk early with clear facts. · High accuracy in Salesforce, OfficeTrack, the Comcast scheduling tracker, Microsoft Excel and other MS Suite tools · Clear, professional communication with technicians, internal teams, and Comcast contacts by phone and Microsoft Teams. · Available for later evenings if a site runs past expected time.

Preferred Qualifications · Experience with demand intake, order management, or capacity planning in a field-service environment. · Experience presenting status, risks, or recovery plans to a customer. · Working knowledge of networking fundamentals: TCP/IP, VLANs, DHCP, DNS, PoE, and firewall and switch concepts. · Interest in account management, including customer relationships and commercial performance.

#EES25

Requirements

Qualifications

Education & Experience

Associate’s or Bachelor’s degree in Information Technology, Engineering, or related field preferred
5+ years of hands-on technical experience in relevant field (IT infrastructure, data centers, networking, or technical services)
Experience supporting complex implementations and critical incident response

Skills & Competencies

Deep technical expertise with strong troubleshooting and analytical skills
Ability to review and produce high-quality technical documentation
Strong communication skills, including the ability to explain technical concepts to non-technical audiences
Experience working cross-functionally in PMO or project-driven environments
Strong attention to detail and commitment to quality

Salary Description

25-27

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