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Added 1 min ago
Associate Director, Global HEOR and Evidence Generation
Encoded Therapeutics
Remote, United States
Project & Vendor Management: Oversee planning, budgeting, execution, and timely dissemination of research findings, managing external vendors and scientific partnerships to align objectives…
Added 1 min ago
Senior Manager-Marketing - Twin Cities Orthopedics
i-Health/Revo
Bloomington, MN
Excellent project management skills with the ability to lead efforts collaboratively with internal teams and external partners.
Added 2 mins ago
AU
Process and Mechanical Drafter
AtkinsRealis USA Inc.
United States
- $35 to $55 USD / hour
…Drafter to join our growing team. Under the direction of the project Lead Process and Mechanical Engineer, the Candidate will be responsible for technical accuracy, quality, and preparation…
Added 3 mins ago
Health & Benefits Consultant
Marsh Health & Benefits LLC
WA
Contribute to client strategy by interpreting benchmark data, presenting insights, and ensuring plan and program changes align with client objectives
Added 4 mins ago
W
(USA) Senior Manager, Material Handling Equipment Service
Walmart
BENTONVILLE, AR
- $80,000 to $155,000 USD / year
Proficiency in project management, delivering results through effective planning and communication.
Added 4 mins ago
Senior Project Manager - Data Center
MasTec Utility Services
Boling, TX
Provide regular updates to senior management on project performance and financials.
Added 4 mins ago
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(USA) Senior Technology Operations
Walmart
BENTONVILLE, AR
- $80,000 to $155,000 USD / year
Our team of Technical Program and Project Managers leads strategic security initiatives within Security Services, collaborating closely with engineering, platform, and business units.…
Added 4 mins ago
W
(USA) Principal, Platform Product Manager
Walmart
BENTONVILLE, AR
- $110,000 to $220,000 USD / year
Lead product lifecycle management including rapid prototyping, MVP development, and scaling initiatives.
Added 4 mins ago
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(USA) Manager, Marketing Planning And Strategy
Walmart
HOBOKEN, NJ
- $96,000 to $186,000 USD / year
3–5 years of experience in marketing operations, program management, product marketing, strategy, marketing communications, or a related field.
Added 4 mins ago
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(USA) Manager, Marketplace Strategic Initiatives
Walmart
BENTONVILLE, AR · HOBOKEN, NJ
- $70,000 to $156,000 USD / year
…fundamentals, customer experience, seller performance, and program adoption. This role collaborates closely with internal teams and external partners to drive strategic business…
Added 4 mins ago
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(USA) Senior Manager, Automation Engineering
Walmart
BENTONVILLE, AR
- $110,000 to $220,000 USD / year
…supply chain. This role leverages advanced data analysis and project management to optimize operational workflows and drive technology adoption. The position requires effective…
Added 5 mins ago
Director, IT Portfolio & Delivery
WelbeHealth
Remote, United States
Lead, coach, and develop Principal Scrum Masters and ITS Project Managers, including hiring, onboarding, goal setting, workload management, performance support, and succession planning, as…
Added 5 mins ago
Project Manager
DPR Construction
Ft. Lauderdale, FL · Fort Lauderdale, FL · Fort Lauderdale
…role and is a starting point. Every employee is expected to lead from where they are, take ownership of outcomes, and always act in the best interest of the team, customer, project and…
Added 5 mins ago
Senior Project Manager
Zscaler
Remote, United States
Track record of formal project or program management experience delivering customer-facing technical solutions within a professional services, consulting, or enterprise SaaS deployment…
Added 5 mins ago
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Customer Service Supervisor (Housing Information Hub)
Opportunity Home San Antonio
San Antonio, TX
- $62,653.5 USD / year
…performance of client service duties. This is an entry-level management position that is responsible for assisting with the formulation, development, direction, and administration of client…
Added 6 mins ago
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Milwaukee, WI
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University of Missouri System
MO
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Thermo Fisher Scientific
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Provide oversight and coordination of study initiation. Review, interpret, translate and program study protocols into a complete and accurate database. Communicate with internal departments…
Added 7 mins ago
Production Engineering Manager
The Boeing Company
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…role (team leader, temp manager, large scale cross functional project/program management, or formal manager experience) OR have completed the Boeing internal course “Exploring…
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…role (team leader, temp manager, large scale cross functional project/program management, or formal manager experience) OR have completed the Boeing internal course “Exploring…
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Clinical Transplant Coordinator, Miami Transplant Institute, Lung Acquisition, Full Time, Days
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Essintial Enterprise Solutions

Technical SME

Remote, United States

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Job details

Experience: 5+ years of hands-on technical experience in relevant field (IT infrastructure, data centers, networking, or technical services)
Posting language: English
Posted: Nov 4, 2026

Original job description

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Job Type

Full-time

Description

Full Job Description Technical SME– Account Operations Technical SME, Demand Acceptance, Success Call, and Critical-Window Scheduling for the Comcast Program. Reports to: Comcast Program Manager (SME Team). Travel: Up to 10% as needed for customer meetings or training.

Position Overview Technical SME is a senior member of the Comcast SME team who supports field technicians on Comcast work while also participating in the decisions that determine site accpetance: which demand the program accepts, whether every site in the next 3 days has a qualified and confirmed technician, and whether completed work is confirmed successful before it is closed. You will split your time between live technical support and account operations, working closely with the Demand, Assignments, Validation, and Current-Day teams. This role is designed as a development path toward an Essintial Account Manager position or other role of responsibility. The ideal candidate is technically sharp, organized, decisive under time pressure, and comfortable communicating with technicians, internal teams, and the customer.

Key Responsibilities

Technical SME – Comcast (approx. 40%) · Review assigned sites before the visit: scope, start time, technician readiness, site history, equipment, and known risks. · Monitor technicians from check-in through completion and walk them through the required steps in order per the set instructions. · Troubleshoot network, wireless, cellular/WAN, and site-device issues remotely and escalate design, scope, or safety issues to the Lead Technical SMEs. · Validate closeout: photos, speed tests, WAN failover, VPN connectivity, device status, and technician notes before recommending completion. · Act as the teams closer completing all closing tasks for the day · Work and share lessons learned with the Training team. Critical-Window Assignment & Scheduling – Next 3 Days (approx. 20%) · Own coverage for every site scheduled in the next 3 days so each one has a named, qualified, accepted, and confirmed technician. · Work with the regional assignments specialist to fill gaps from backouts, availability changes, and unassigned sites using W-2 technicians first and approved partner resources when needed. · Confirm technician, date, start time, time zone, scope, and materials, and keep Salesforce accurate using the E-number. · Hand off a complete, risk-flagged schedule to the Validation and Current-Day Execution SME team each day.

Demand Acceptance (approx. 20%) · Work with the Demand Specialist to review new demand against technical scope, technician coverage, geography, and lead time. · Accept demand that meets the criteria set by the Program Manager and recommend conditional acceptance. · Flag work that is technically incomplete or likely to fail on site and return it for clarification before it is committed. · Ensure demand acceptance momentum by working with each Regional assigner

Success Call (approx. 10%) · Run the success call for completed sites, confirming with the technician and the Comcast or site contact that the work met the success criteria. · Record the result for each site (success, partial, failed, or return visit required) and assign an owner and next step for anything not successful. · Report success rates and repeat issues to the Program Manager and Lead Technical SME.

Account Management Development (approx. 10%) · Join Comcast operating calls and deliver status updates, risk summaries, reports and recovery plans under the Program Manager’s guidance. · Learn and report key account metrics such as completion rate, success rate, reschedules, labor mix, and margin drivers.

Skills at a Glance Networking, Wireless, Cellular/WAN - Strong troubleshooting of switches, firewalls, access points, cellular backup, and WAN failover. Scheduling & Workforce - Technician assignment, confirmation, gap recovery, W-2 and Field Nation deployment, geographic coverage. Demand & Account Operations - Demand review, acceptance decisions, success confirmation, customer status reporting. Soft Skills - Clear communication, sound decisions under time pressure, accurate documentation, coaching, customer service mindset. Software - Salesforce, OfficeTrack, Field Nation, Microsoft Excel, Microsoft Teams, Microsoft SharePoint, remote access and validation tools.

Growth Path This role is built to prepare the SME for an Account Manager position at Essinital. Promotion depends on performance and business need and is not automatic.

Work Environment The Technical SME works remotely, or within the Essintial office, supporting field technicians at commercial and retail sites nationwide. Early-morning and late-evening starts are expected to match site schedules, with occasional weekend work during schedule recovery. Installations typically run 4–8 hours and may extend based on site conditions. Essintial is an equal opportunity employer. This job description is not exhaustive and may be amended at any time.

Requirements:

Required Qualifications · Demonstrated SME performance on Comcast project scopes, including remote troubleshooting, closeout validation, and technician coaching. · Working knowledge of technician assignment, scheduling, and W-2 and augmented labor deployment. · Ability to make sound decisions inside a 3-day window and escalate risk early with clear facts. · High accuracy in Salesforce, OfficeTrack, the Comcast scheduling tracker, Microsoft Excel and other MS Suite tools · Clear, professional communication with technicians, internal teams, and Comcast contacts by phone and Microsoft Teams. · Available for later evenings if a site runs past expected time.

Preferred Qualifications · Experience with demand intake, order management, or capacity planning in a field-service environment. · Experience presenting status, risks, or recovery plans to a customer. · Working knowledge of networking fundamentals: TCP/IP, VLANs, DHCP, DNS, PoE, and firewall and switch concepts. · Interest in account management, including customer relationships and commercial performance.

#EES25

Requirements

Qualifications

Education & Experience

Associate’s or Bachelor’s degree in Information Technology, Engineering, or related field preferred
5+ years of hands-on technical experience in relevant field (IT infrastructure, data centers, networking, or technical services)
Experience supporting complex implementations and critical incident response

Skills & Competencies

Deep technical expertise with strong troubleshooting and analytical skills
Ability to review and produce high-quality technical documentation
Strong communication skills, including the ability to explain technical concepts to non-technical audiences
Experience working cross-functionally in PMO or project-driven environments
Strong attention to detail and commitment to quality

Salary Description

25-27

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