Jobs in the United States

25+ jobs

Save this search

Added just now
Product Manager - Money Movement
The Northern Trust Company
Chicago, IL
Working across Product, Technology, Operations, Risk, Compliance, Fraud, Legal, Design, and external partners, the Product Manager translates client and business needs into clear product…
Added just now
Sr. Client Solutions Consultant - Wealth Management
The Northern Trust Company
Chicago, IL
Reports To: Onboarding Manager or designated Wealth Management Operations leader
Added just now
Quality Assurance Administrator
Qualis LLC
Eglin Air Force Base, FL
…systems, Command and Control systems, and Air Force Special Operations Command systems. The Wing provides expert evaluation and validation of the performance of systems throughout the…
Added 1 min ago
MI
Senior Help Desk Manager
mPower, Inc.
Bethesda, MD
- $125,000 to $145,000 USD / year
The Senior Help Desk Manager will provide strategic and operational leadership for a multidisciplinary team responsible for IT service delivery, Help Desk operations, desktop and systems…
Added 1 min ago
MI
IT Service Manager
mPower, Inc.
Bethesda, MD
- $125,000 to $145,000 USD / year
The IT Service Manager will provide strategic and operational leadership for a multidisciplinary team responsible for IT service delivery, Help Desk operations, desktop and systems support,…
Added 1 min ago
MI
Help Desk Engineering Manager
mPower, Inc.
Bethesda, MD
- $125,000 to $145,000 USD / year
The Help Desk Engineering Manager will provide strategic and operational leadership for a multidisciplinary team responsible for IT service delivery, Help Desk operations, desktop and…
Added 1 min ago
Claims Team Lead (AV)
Reserv
Remote, United States
…venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new…
Added 1 min ago
Nurse Manager, RN
Monte Nido & Affiliates, LLC
Scottsdale, AZ
…assessment and care plan(s) for each client are complete per program policy.• Maintain confidentiality of protected health information.• Provide ongoing training as needed to existing…
Added 1 min ago
Claims Manager - Rental Vehicle Claims
Reserv
Remote, United States
…venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new…
Added 1 min ago
VH
Registered Nurse - Outpatient Clinic (Janesville)
Veterans Health Administration
Janesville, WI
- $71,599 to $142,050 USD / year
…dual role as a Primary Care Clinic Registered Nurse and Care Manager, providing direct patient care and longitudinal care coordination for…
Added 1 min ago
BP
Safety and Occupational Health Manager
Bonneville Power Administration
Vancouver, WA
- $114,684 to $149,091 USD / year
Define strategic program goals, establishe quality deliverables, and align multi-year roadmaps in coordination with executive leadership and Program Owners. Coordinates multidisciplinary…
Added 1 min ago
VH
Registered Nurse - Outpatient Clinic (Freeport)
Veterans Health Administration
Freeport, IL
- $71,599 to $151,662 USD / year
…dual role as a Primary Care Clinic Registered Nurse and Care Manager, providing direct patient care and longitudinal care coordination for…
Added 1 min ago
VH
Advanced Practice Nurse (Nurse Practitioner - Primary Care)
Veterans Health Administration
South Jordan, UT
- $120,565 to $160,341 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy &…
Added 1 min ago
VH
Registered Nurse - Inpatient
Veterans Health Administration
Little Rock, AR
- $79,427 to $169,322 USD / year
This position is eligible for the Education Debt Reduction Program EDRP, a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 1 min ago
UA
Interdisciplinary
U.S. Army Corps of Engineers
Seattle, WA
- $119,630 to $160,638 USD / year
…and budgets from planning through construction and initial operations. | Assist other managers who have been assigned projects within the program area with funding needs, stakeholder…
Added 1 min ago
VH
Psychology Program Manager
Veterans Health Administration
Alpena, MI · Saginaw, MI · Clare, MI · Cadillac, MI · Oscoda, MI · Bad Axe, MI
- $125,776 to $187,135 USD / year
Supervisory Psychologist Program manager who has management duties and supervisory oversight of multidisciplinary staff in one or more programs within the Mental Health Service (MHS). The…
Added 1 min ago
VH
Supervisory Social Worker
Veterans Health Administration
Alpena, MI · Cadillac, MI · Oscoda, MI · Saginaw, MI · Bad Axe, MI · Clare, MI
- $89,508 to $135,140 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 1 min ago
FA
Aviation Safety Inspector (AW)
Federal Aviation Administration
Hapeville, GA
- $133,007 to $172,915 USD / year
The Partial Program Manager serves as a full assistant to the Principle Avionics Inspector performing the full range of certification, surveillance, and inspection duties for assigned air…
Added 1 min ago
BO
Electrical Engineer
Bureau of Alcohol, Tobacco, Firearms and Explosives
Beltsville, MD
- $143,913 to $187,093 USD / year
A. Degree: Engineering. To be acceptable, the program must: (1) lead to a bachelor's degree in a school of engineering with at least one program accredited by ABET; or (2) include…
Added 1 min ago
AN
SUPPLY TECHNICIAN
Army National Guard Units
Santa Fe, NM
- $51,007 to $66,311 USD / year
…items listed within standard supply classes. Processes the manager's review file daily and reconciles all records, monthly, between SARSS 1 and SARSS 2 to ensure validity of the stock…
Added 1 min ago
VH
Physician - Hospitalist
Veterans Health Administration
Marion, IL
- $275,000 to $315,000 USD / year
Serve as Medical Officer of the Day (MOD) to oversee general medicine service operations, triage transfer requests, manage patient flow, and ensure balanced workload distribution
Added 1 min ago
AC
PROGRAM MANAGER (DECEPTION ACTIVITIES)
Air Combat Command
Langley AFB, VA
- $108,019 to $140,426 USD / year
The primary purpose of this position is: To serve as the Headquarters, United States Air Combat Command (ACC) Program Manager for the Deception Activities (DA) program. Serves as lead in…
Added 1 min ago
CA
Management and Program Analyst (Workforce Management)
Customs and Border Protection
El Paso, TX
- $61,722 to $97,087 USD / year
…within U.S. Customs and Border Protection, Office of Field Operations, El Paso Field Office, Mission Support Division, located in El Paso,…
Added 1 min ago
UF
Facility Services Assistant
U.S. Fish and Wildlife Service
Lodi, CA
- $63,081 to $82,007 USD / year
Facilities Management Liaison: Serves as the primary liaison among the landlord's facility manager, the General Services Administration (GSA) Lease Manager, and station personnel to…
Added 1 min ago
NP
Supervisory Facility Operations Specialist
National Park Service
Baker, NV
- $89,508 to $116,362 USD / year
You will serve as a Supervisory Facility Operations Specialist with National Park Service. The Supervisory Facility Operations Specialist oversees diverse park infrastructure, manages…

Essintial Enterprise Solutions

Technical SME

Remote, United States

Apply About employer

Applications open in a new tab.

Job details

Experience: 5+ years of hands-on technical experience in relevant field (IT infrastructure, data centers, networking, or technical services)
Posting language: English
Posted: Nov 4, 2026

Original job description

Apply

Job Type

Full-time

Description

Full Job Description Technical SME– Account Operations Technical SME, Demand Acceptance, Success Call, and Critical-Window Scheduling for the Comcast Program. Reports to: Comcast Program Manager (SME Team). Travel: Up to 10% as needed for customer meetings or training.

Position Overview Technical SME is a senior member of the Comcast SME team who supports field technicians on Comcast work while also participating in the decisions that determine site accpetance: which demand the program accepts, whether every site in the next 3 days has a qualified and confirmed technician, and whether completed work is confirmed successful before it is closed. You will split your time between live technical support and account operations, working closely with the Demand, Assignments, Validation, and Current-Day teams. This role is designed as a development path toward an Essintial Account Manager position or other role of responsibility. The ideal candidate is technically sharp, organized, decisive under time pressure, and comfortable communicating with technicians, internal teams, and the customer.

Key Responsibilities

Technical SME – Comcast (approx. 40%) · Review assigned sites before the visit: scope, start time, technician readiness, site history, equipment, and known risks. · Monitor technicians from check-in through completion and walk them through the required steps in order per the set instructions. · Troubleshoot network, wireless, cellular/WAN, and site-device issues remotely and escalate design, scope, or safety issues to the Lead Technical SMEs. · Validate closeout: photos, speed tests, WAN failover, VPN connectivity, device status, and technician notes before recommending completion. · Act as the teams closer completing all closing tasks for the day · Work and share lessons learned with the Training team. Critical-Window Assignment & Scheduling – Next 3 Days (approx. 20%) · Own coverage for every site scheduled in the next 3 days so each one has a named, qualified, accepted, and confirmed technician. · Work with the regional assignments specialist to fill gaps from backouts, availability changes, and unassigned sites using W-2 technicians first and approved partner resources when needed. · Confirm technician, date, start time, time zone, scope, and materials, and keep Salesforce accurate using the E-number. · Hand off a complete, risk-flagged schedule to the Validation and Current-Day Execution SME team each day.

Demand Acceptance (approx. 20%) · Work with the Demand Specialist to review new demand against technical scope, technician coverage, geography, and lead time. · Accept demand that meets the criteria set by the Program Manager and recommend conditional acceptance. · Flag work that is technically incomplete or likely to fail on site and return it for clarification before it is committed. · Ensure demand acceptance momentum by working with each Regional assigner

Success Call (approx. 10%) · Run the success call for completed sites, confirming with the technician and the Comcast or site contact that the work met the success criteria. · Record the result for each site (success, partial, failed, or return visit required) and assign an owner and next step for anything not successful. · Report success rates and repeat issues to the Program Manager and Lead Technical SME.

Account Management Development (approx. 10%) · Join Comcast operating calls and deliver status updates, risk summaries, reports and recovery plans under the Program Manager’s guidance. · Learn and report key account metrics such as completion rate, success rate, reschedules, labor mix, and margin drivers.

Skills at a Glance Networking, Wireless, Cellular/WAN - Strong troubleshooting of switches, firewalls, access points, cellular backup, and WAN failover. Scheduling & Workforce - Technician assignment, confirmation, gap recovery, W-2 and Field Nation deployment, geographic coverage. Demand & Account Operations - Demand review, acceptance decisions, success confirmation, customer status reporting. Soft Skills - Clear communication, sound decisions under time pressure, accurate documentation, coaching, customer service mindset. Software - Salesforce, OfficeTrack, Field Nation, Microsoft Excel, Microsoft Teams, Microsoft SharePoint, remote access and validation tools.

Growth Path This role is built to prepare the SME for an Account Manager position at Essinital. Promotion depends on performance and business need and is not automatic.

Work Environment The Technical SME works remotely, or within the Essintial office, supporting field technicians at commercial and retail sites nationwide. Early-morning and late-evening starts are expected to match site schedules, with occasional weekend work during schedule recovery. Installations typically run 4–8 hours and may extend based on site conditions. Essintial is an equal opportunity employer. This job description is not exhaustive and may be amended at any time.

Requirements:

Required Qualifications · Demonstrated SME performance on Comcast project scopes, including remote troubleshooting, closeout validation, and technician coaching. · Working knowledge of technician assignment, scheduling, and W-2 and augmented labor deployment. · Ability to make sound decisions inside a 3-day window and escalate risk early with clear facts. · High accuracy in Salesforce, OfficeTrack, the Comcast scheduling tracker, Microsoft Excel and other MS Suite tools · Clear, professional communication with technicians, internal teams, and Comcast contacts by phone and Microsoft Teams. · Available for later evenings if a site runs past expected time.

Preferred Qualifications · Experience with demand intake, order management, or capacity planning in a field-service environment. · Experience presenting status, risks, or recovery plans to a customer. · Working knowledge of networking fundamentals: TCP/IP, VLANs, DHCP, DNS, PoE, and firewall and switch concepts. · Interest in account management, including customer relationships and commercial performance.

#EES25

Requirements

Qualifications

Education & Experience

Associate’s or Bachelor’s degree in Information Technology, Engineering, or related field preferred
5+ years of hands-on technical experience in relevant field (IT infrastructure, data centers, networking, or technical services)
Experience supporting complex implementations and critical incident response

Skills & Competencies

Deep technical expertise with strong troubleshooting and analytical skills
Ability to review and produce high-quality technical documentation
Strong communication skills, including the ability to explain technical concepts to non-technical audiences
Experience working cross-functionally in PMO or project-driven environments
Strong attention to detail and commitment to quality

Salary Description

25-27

Apply About employer

Report this job