Jobs in the United States

25+ jobs

Save this search

Added just now
A
Project Manager
Actalent
Houston, TX
- $35 to $40.86 USD / hour
…change orders, maintain thorough project documentation, and support billing and forecasting activities while building and sustaining strong customer relationships throughout the project…
Added just now
A
Specimen Processor
Actalent
Saint Paul, MN
- $17.75 USD / hour
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to…
Added just now
Sr. Application Engineer
Actalent
Maple Grove, MN
…you act as the technical liaison between customers, sales, engineering, and operations to develop innovative and cost-effective heating and cooling systems for residential, commercial, and…
Added just now
Production Engineer
Actalent
Maple Grove, MN
…is seeking a qualified and innovative Production Engineer to support new work entering Operations and to create complete manufacturing packages that enable the production of high-quality…
Added just now
A
Senior Mechanical Engineer
Actalent
Plymouth, MN
- $140,000 to $175,000 USD / year
Job Title: Principal Mechanical EngineerJob DescriptionThe Principal Mechanical Engineer will provide project support through custom design and analysis for complex machinery and mechanical…
Added just now
A
Mechanical Design Engineer
Actalent
Eden Prairie, MN
- $85,000 to $95,000 USD / year
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to…
Added just now
Process Engineer
Actalent
Eden Prairie, MN
Partner with Manufacturing Engineering to identify needs for new equipment and perform justification calculations to support capital investment decisions.
Added just now
A
Project Engineer
Actalent
Eden Prairie, MN
- $75,000 to $106,000 USD / year
Collaborate closely with engineering, manufacturing, quality, and other functional teams to support the full product life cycle, from initial design through production.
Added just now
A
Quality Operations Lead
Actalent
Chaska, MN
- $26 to $30 USD / hour
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to…
Added just now
A
Quality Technician
Actalent
Shakopee, MN
- $20.5 USD / hour
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to…
Added just now
A
Clinical Mass Spectrometry Technologist
Actalent
Rochester, MN
- $23 to $24 USD / hour
…analytical testing on blood, tissue, and other body fluids to support health care providers in the diagnosis, prognosis, and treatment of patients. This role operates within specialized…
Added just now
A
EHS Lead
Actalent
Austin, TX
- $30 to $50 USD / hour
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to…
Added just now
Technical Support Specialist (Engineer Systems 3) - 30601
HII
Norfolk, VA
Coordinate, via collaboration, with the engineering team for the assignment of any engineering resources required to support the event or engineering reach back support.
Added just now
Digital Systems Engineer
BOOZ, ALLEN & HAMILTON, INC.
Norfolk, VA
As a systems engineer on our team, you'll have the chance to design wireless and wired network systems in support of Navy warfighter support. Your technical expertise will be vital as you…
Added 1 min ago
Account Development Specialist
BARENTZ NORTH AMERICA LLC
Chesterbrook, PA
Build and maintain relationships with customers, creating a network of resources for the future
Added 1 min ago
ES
ASKUSR0148805 Site Reliability Engineer II (SRE) - HPC Operations
Essnova Solutions, Inc.
Berkeley, CA
- $80 USD / hour
Essnova Solutions, Inc. is seeking an experienced Site Reliability Engineer II (SRE) to support the National Energy Research Scientific Computing Center (NERSC) at Lawrence Berkeley…
Added 4 mins ago
Operational Excellence Manager
United States
…deliver CI strategy and capability deployment in the sites to support business imperatives through the effective deployment of PEAK systems, capabilities, and methodology. Achieve objective…
Added 7 mins ago
Technical Service Engineer (Grade 33-34)
INEOS USA LLC
La Porte, TX
…each with a major chemical company heritage. Its production network spans 75 manufacturing facilities in 24 countries throughout the…
Added 7 mins ago
AE
Information Security Officer, Level 2 (AE26110825)
Advantage Engineering & IT Solutions Inc
Annapolis Junction, MD
- $110,230 to $118,700 USD / year
Provide support to senior ISSOs for implementing and enforcing information systems security policies, standards, and methodologies.
Added 8 mins ago
Project Manager - Technical
Technology Trends Group, LLC
United States
…in several lines of business (Technology, Infrastructure & Engineering, Health, Manufacturing, Public Safety, Consulting, and Transportation) for the federal government and commercial…
Added 8 mins ago
Electrical Team Lead
HDR
Denver, CO
We believe building engineering is more than systems and structures, it’s about powering progress and enabling innovation. As part of HDR’s Building Engineering Services Group, you’ll help…
Added 9 mins ago
Electrical Team Lead
HDR
Denver, CO
We believe building engineering is more than systems and structures, it’s about powering progress and enabling innovation. As part of HDR’s Building Engineering Services Group, you’ll help…
Added 9 mins ago
Turbine Control System Application Engineer
Mechanical Dynamics & Analysis LLC
Remote, United States
…generators. This role requires a unique balance of rigorous engineering knowledge and sharp commercial strategy to develop winning proposals and secure new…
Added 9 mins ago
Executive Assistant, Product Pillar
HubSpot
Cambridge, MA
The mission of the Product EA team is to support the Product, Design, and Engineering teams to drive the business forward and succeed at scale. Coordinating across all of these functions,…
Added 9 mins ago
Business Analyst
Mayo US
Rochester, MN
…their previous expertise in Microsoft office tools to help support, teach and identify opportunities for improved efficiency and data management in the department. The Business Analyst role…

Essintial Enterprise Solutions

Technical SME

Remote, United States

Apply About employer

Applications open in a new tab.

Job details

Experience: 5+ years of hands-on technical experience in relevant field (IT infrastructure, data centers, networking, or technical services)
Posting language: English
Posted: Nov 4, 2026

Original job description

Apply

Job Type

Full-time

Description

Full Job Description Technical SME– Account Operations Technical SME, Demand Acceptance, Success Call, and Critical-Window Scheduling for the Comcast Program. Reports to: Comcast Program Manager (SME Team). Travel: Up to 10% as needed for customer meetings or training.

Position Overview Technical SME is a senior member of the Comcast SME team who supports field technicians on Comcast work while also participating in the decisions that determine site accpetance: which demand the program accepts, whether every site in the next 3 days has a qualified and confirmed technician, and whether completed work is confirmed successful before it is closed. You will split your time between live technical support and account operations, working closely with the Demand, Assignments, Validation, and Current-Day teams. This role is designed as a development path toward an Essintial Account Manager position or other role of responsibility. The ideal candidate is technically sharp, organized, decisive under time pressure, and comfortable communicating with technicians, internal teams, and the customer.

Key Responsibilities

Technical SME – Comcast (approx. 40%) · Review assigned sites before the visit: scope, start time, technician readiness, site history, equipment, and known risks. · Monitor technicians from check-in through completion and walk them through the required steps in order per the set instructions. · Troubleshoot network, wireless, cellular/WAN, and site-device issues remotely and escalate design, scope, or safety issues to the Lead Technical SMEs. · Validate closeout: photos, speed tests, WAN failover, VPN connectivity, device status, and technician notes before recommending completion. · Act as the teams closer completing all closing tasks for the day · Work and share lessons learned with the Training team. Critical-Window Assignment & Scheduling – Next 3 Days (approx. 20%) · Own coverage for every site scheduled in the next 3 days so each one has a named, qualified, accepted, and confirmed technician. · Work with the regional assignments specialist to fill gaps from backouts, availability changes, and unassigned sites using W-2 technicians first and approved partner resources when needed. · Confirm technician, date, start time, time zone, scope, and materials, and keep Salesforce accurate using the E-number. · Hand off a complete, risk-flagged schedule to the Validation and Current-Day Execution SME team each day.

Demand Acceptance (approx. 20%) · Work with the Demand Specialist to review new demand against technical scope, technician coverage, geography, and lead time. · Accept demand that meets the criteria set by the Program Manager and recommend conditional acceptance. · Flag work that is technically incomplete or likely to fail on site and return it for clarification before it is committed. · Ensure demand acceptance momentum by working with each Regional assigner

Success Call (approx. 10%) · Run the success call for completed sites, confirming with the technician and the Comcast or site contact that the work met the success criteria. · Record the result for each site (success, partial, failed, or return visit required) and assign an owner and next step for anything not successful. · Report success rates and repeat issues to the Program Manager and Lead Technical SME.

Account Management Development (approx. 10%) · Join Comcast operating calls and deliver status updates, risk summaries, reports and recovery plans under the Program Manager’s guidance. · Learn and report key account metrics such as completion rate, success rate, reschedules, labor mix, and margin drivers.

Skills at a Glance Networking, Wireless, Cellular/WAN - Strong troubleshooting of switches, firewalls, access points, cellular backup, and WAN failover. Scheduling & Workforce - Technician assignment, confirmation, gap recovery, W-2 and Field Nation deployment, geographic coverage. Demand & Account Operations - Demand review, acceptance decisions, success confirmation, customer status reporting. Soft Skills - Clear communication, sound decisions under time pressure, accurate documentation, coaching, customer service mindset. Software - Salesforce, OfficeTrack, Field Nation, Microsoft Excel, Microsoft Teams, Microsoft SharePoint, remote access and validation tools.

Growth Path This role is built to prepare the SME for an Account Manager position at Essinital. Promotion depends on performance and business need and is not automatic.

Work Environment The Technical SME works remotely, or within the Essintial office, supporting field technicians at commercial and retail sites nationwide. Early-morning and late-evening starts are expected to match site schedules, with occasional weekend work during schedule recovery. Installations typically run 4–8 hours and may extend based on site conditions. Essintial is an equal opportunity employer. This job description is not exhaustive and may be amended at any time.

Requirements:

Required Qualifications · Demonstrated SME performance on Comcast project scopes, including remote troubleshooting, closeout validation, and technician coaching. · Working knowledge of technician assignment, scheduling, and W-2 and augmented labor deployment. · Ability to make sound decisions inside a 3-day window and escalate risk early with clear facts. · High accuracy in Salesforce, OfficeTrack, the Comcast scheduling tracker, Microsoft Excel and other MS Suite tools · Clear, professional communication with technicians, internal teams, and Comcast contacts by phone and Microsoft Teams. · Available for later evenings if a site runs past expected time.

Preferred Qualifications · Experience with demand intake, order management, or capacity planning in a field-service environment. · Experience presenting status, risks, or recovery plans to a customer. · Working knowledge of networking fundamentals: TCP/IP, VLANs, DHCP, DNS, PoE, and firewall and switch concepts. · Interest in account management, including customer relationships and commercial performance.

#EES25

Requirements

Qualifications

Education & Experience

Associate’s or Bachelor’s degree in Information Technology, Engineering, or related field preferred
5+ years of hands-on technical experience in relevant field (IT infrastructure, data centers, networking, or technical services)
Experience supporting complex implementations and critical incident response

Skills & Competencies

Deep technical expertise with strong troubleshooting and analytical skills
Ability to review and produce high-quality technical documentation
Strong communication skills, including the ability to explain technical concepts to non-technical audiences
Experience working cross-functionally in PMO or project-driven environments
Strong attention to detail and commitment to quality

Salary Description

25-27

Apply About employer

Report this job