Jobs in the United States

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Added 3 mins ago
G
Sr Preconstruction Manager
GPAC
Edmonds, WA
- $125,000 to $150,000 USD / year
WeAreHiring 🚧 Sr. Preconstruction Manager - Mechanical Construction 🚧
Added 3 mins ago
G
Sr Preconstruction Manager
GPAC
Sioux Falls, SD
- $125,000 to $150,000 USD / year
WeAreHiring 🚧 Sr. Preconstruction Manager - Mechanical Construction 🚧
Added 4 mins ago
Project Manager - New Johnsonville, TN
ASRC Industrial Services
New Johnsonville, TN
Title: Project Manager - New Johnsonville, TN
Added 4 mins ago
Kiewit Nuclear Solutions-EPC Project Engineer-TN,SC, & ID
Kiewit
Oak Ridge, TN
…will be the main conduit of information between the project manager and the team for technical, cost, schedule information. Do you have strong leadership skills? You will have the…
Added 4 mins ago
MGR IT TECHNICAL SERVICES
Covenant Health
Knoxville, TN
…clinical, business, integration, and infrastructure workloads. The manager is accountable for platform availability, capacity, lifecycle, security, recoverability, automation, and technical…
Added 4 mins ago
DevOps Engineer III
Deloitte
Nashville, TN
Build and scale modern DevOps capabilities that help clients accelerate delivery, improve reliability, and modernize engineering operations. As a Senior Consultant in Engineering Foundry,…
Added 4 mins ago
SAP Analytics Architect - SAC/Datasphere/BDC
PwC
Nashville, TN
…operational efficiency through SAP analytics architecture, software design, implementation, and support within our Advisory practice. As a Senior Manager you will lead complex workstreams,…
Added 4 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Nashville, TN
- $152,000 to $222,000 USD / year
…Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir Foundry environment and leads delivery across the technical teams that build…
Added 4 mins ago
Senior ALC Developer
Maximus
Nashville, TN
Design and implement complex software components and perform advanced programming tasks across multiple technologies.
Added 4 mins ago
C
Program Manager, RES (Risk Engineering Solutions)
CBRE
Nashville, TN
- $105,000 to $125,000 USD / year
CBRE is seeking a detail-oriented Program Manager to supportproject planning, management, and execution activities for Amazon's GlobalBuilding Design Risk & Recovery (GBDR) organization,…
Added 4 mins ago
C
Program Manager, RES (Risk Engineering Solutions)
CBRE
Nashville, TN
- $105,000 to $125,000 USD / year
CBRE is seeking a detail-oriented Program Manager to supportproject planning, management, and execution activities for Amazon's GlobalBuilding Design Risk & Recovery (GBDR) organization,…
Added 4 mins ago
M
Senior ALC Developer PART TIME
Maximus
Nashville, TN
- Part-time
Develop complex, high‑impact software components and ensure architectural alignment across teams.
Added 4 mins ago
Senior ALC Developer
Maximus
Nashville, TN
Design and implement complex software components and perform advanced programming tasks across multiple technologies.
Added 4 mins ago
Manager Automation
HCA Healthcare
Nashville, TN
Do you want to join an organization that invests in you as a Manager Automation? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support…
Added 4 mins ago
EG
Program Manager
Eliassen Group
Nashville, TN
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 6 mins ago
Traveling Project Manager, Mechanical Construction (Nationwide)
GPAC
Denver, CO
A well-established mechanical contractor is hiring a Traveling Project Manager to lead mechanical construction projects at jobsites across the country. You'll be onsite for the life of each…
Added 10 mins ago
Traveling Project Manager, Mechanical Construction (Nationwide)
GPAC
Wichita, KS
A well-established mechanical contractor is hiring a Traveling Project Manager to lead mechanical construction projects at jobsites across the country. You'll be onsite for the life of each…
Added 15 mins ago
Construction Project Manager
SUNSHINE ENTERPRISE USA LLC
Jacksonville, FL
Bachelor’s degree in Engineering, Construction Management or a related field.
Added 17 mins ago
Traveling Project Manager, Mechanical Construction (Nationwide)
GPAC
Manchester, NH
A well-established mechanical contractor is hiring a Traveling Project Manager to lead mechanical construction projects at jobsites across the country. You'll be onsite for the life of each…
Added 21 mins ago
SR Specialist, Training and Development, Customer Operations
Boehringer Ingelheim
Johns Creek, GA
Bachelor's degree Education, Business, or a discipline closely related to the pharmaceutical industry (science, industrial engineering, etc.)
Added 21 mins ago
Business Development Manager, Digital Power
Siemens
Peachtree Corners, GA
Position Title: Business Development Manager - Certified Provider Program (Digital Power)
Added 21 mins ago
Safety & Health Spec/Advisor - Combined Cycle - GA Job Details | Black & Veatch Family of Companies
Black & Veatch
Cartersville, GA
…innovation in sustainable infrastructure and our expertise in engineering, procurement, consulting and construction, together we are building a world of…
Added 21 mins ago
Clinical Associate
Abbott
Rome, GA
Working under general direction, provides engineering, sales, educational and technical support in response to field inquiries from physicians, health care professionals, patients, and…
Added 21 mins ago
Senior Software Engineer
The Coca-Cola Company
Atlanta, GA
The Senior Engineer owns how the product is built across all product teams, ensuring sustainable engineering practices that enable teams to move fast without sacrificing quality, security,…
Added 21 mins ago
Senior Manager, Application & Machine Learning Engineer - Fuelight
The Coca-Cola Company
Atlanta, GA
The Senior Manager, Application and Machine Learning Engineer – Fuelight, is a key member of the Product Engineering team within the Digital Product & Engineering organization of the Global…

Essintial Enterprise Solutions

Technical SME

Remote, United States

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Job details

Experience: 5+ years of hands-on technical experience in relevant field (IT infrastructure, data centers, networking, or technical services)
Posting language: English
Posted: Nov 4, 2026

Original job description

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Job Type

Full-time

Description

Full Job Description Technical SME– Account Operations Technical SME, Demand Acceptance, Success Call, and Critical-Window Scheduling for the Comcast Program. Reports to: Comcast Program Manager (SME Team). Travel: Up to 10% as needed for customer meetings or training.

Position Overview Technical SME is a senior member of the Comcast SME team who supports field technicians on Comcast work while also participating in the decisions that determine site accpetance: which demand the program accepts, whether every site in the next 3 days has a qualified and confirmed technician, and whether completed work is confirmed successful before it is closed. You will split your time between live technical support and account operations, working closely with the Demand, Assignments, Validation, and Current-Day teams. This role is designed as a development path toward an Essintial Account Manager position or other role of responsibility. The ideal candidate is technically sharp, organized, decisive under time pressure, and comfortable communicating with technicians, internal teams, and the customer.

Key Responsibilities

Technical SME – Comcast (approx. 40%) · Review assigned sites before the visit: scope, start time, technician readiness, site history, equipment, and known risks. · Monitor technicians from check-in through completion and walk them through the required steps in order per the set instructions. · Troubleshoot network, wireless, cellular/WAN, and site-device issues remotely and escalate design, scope, or safety issues to the Lead Technical SMEs. · Validate closeout: photos, speed tests, WAN failover, VPN connectivity, device status, and technician notes before recommending completion. · Act as the teams closer completing all closing tasks for the day · Work and share lessons learned with the Training team. Critical-Window Assignment & Scheduling – Next 3 Days (approx. 20%) · Own coverage for every site scheduled in the next 3 days so each one has a named, qualified, accepted, and confirmed technician. · Work with the regional assignments specialist to fill gaps from backouts, availability changes, and unassigned sites using W-2 technicians first and approved partner resources when needed. · Confirm technician, date, start time, time zone, scope, and materials, and keep Salesforce accurate using the E-number. · Hand off a complete, risk-flagged schedule to the Validation and Current-Day Execution SME team each day.

Demand Acceptance (approx. 20%) · Work with the Demand Specialist to review new demand against technical scope, technician coverage, geography, and lead time. · Accept demand that meets the criteria set by the Program Manager and recommend conditional acceptance. · Flag work that is technically incomplete or likely to fail on site and return it for clarification before it is committed. · Ensure demand acceptance momentum by working with each Regional assigner

Success Call (approx. 10%) · Run the success call for completed sites, confirming with the technician and the Comcast or site contact that the work met the success criteria. · Record the result for each site (success, partial, failed, or return visit required) and assign an owner and next step for anything not successful. · Report success rates and repeat issues to the Program Manager and Lead Technical SME.

Account Management Development (approx. 10%) · Join Comcast operating calls and deliver status updates, risk summaries, reports and recovery plans under the Program Manager’s guidance. · Learn and report key account metrics such as completion rate, success rate, reschedules, labor mix, and margin drivers.

Skills at a Glance Networking, Wireless, Cellular/WAN - Strong troubleshooting of switches, firewalls, access points, cellular backup, and WAN failover. Scheduling & Workforce - Technician assignment, confirmation, gap recovery, W-2 and Field Nation deployment, geographic coverage. Demand & Account Operations - Demand review, acceptance decisions, success confirmation, customer status reporting. Soft Skills - Clear communication, sound decisions under time pressure, accurate documentation, coaching, customer service mindset. Software - Salesforce, OfficeTrack, Field Nation, Microsoft Excel, Microsoft Teams, Microsoft SharePoint, remote access and validation tools.

Growth Path This role is built to prepare the SME for an Account Manager position at Essinital. Promotion depends on performance and business need and is not automatic.

Work Environment The Technical SME works remotely, or within the Essintial office, supporting field technicians at commercial and retail sites nationwide. Early-morning and late-evening starts are expected to match site schedules, with occasional weekend work during schedule recovery. Installations typically run 4–8 hours and may extend based on site conditions. Essintial is an equal opportunity employer. This job description is not exhaustive and may be amended at any time.

Requirements:

Required Qualifications · Demonstrated SME performance on Comcast project scopes, including remote troubleshooting, closeout validation, and technician coaching. · Working knowledge of technician assignment, scheduling, and W-2 and augmented labor deployment. · Ability to make sound decisions inside a 3-day window and escalate risk early with clear facts. · High accuracy in Salesforce, OfficeTrack, the Comcast scheduling tracker, Microsoft Excel and other MS Suite tools · Clear, professional communication with technicians, internal teams, and Comcast contacts by phone and Microsoft Teams. · Available for later evenings if a site runs past expected time.

Preferred Qualifications · Experience with demand intake, order management, or capacity planning in a field-service environment. · Experience presenting status, risks, or recovery plans to a customer. · Working knowledge of networking fundamentals: TCP/IP, VLANs, DHCP, DNS, PoE, and firewall and switch concepts. · Interest in account management, including customer relationships and commercial performance.

#EES25

Requirements

Qualifications

Education & Experience

Associate’s or Bachelor’s degree in Information Technology, Engineering, or related field preferred
5+ years of hands-on technical experience in relevant field (IT infrastructure, data centers, networking, or technical services)
Experience supporting complex implementations and critical incident response

Skills & Competencies

Deep technical expertise with strong troubleshooting and analytical skills
Ability to review and produce high-quality technical documentation
Strong communication skills, including the ability to explain technical concepts to non-technical audiences
Experience working cross-functionally in PMO or project-driven environments
Strong attention to detail and commitment to quality

Salary Description

25-27

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