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Added 1 min ago
Sr. Manager, Reimbursement (Remote)
BioTissue Holdings Inc
Miami, FL · Atlanta, GA · Dallas, TX · Charlotte, NC · Philadelphia, PA · New York, NY · San Francisco, CA · Chicago, IL
The Sr. Field Reimbursement Manager partners with physician practices, including both private clinics and hospital-based institutions, to support appropriate patient access and…
Added 5 mins ago
Assistant Manager I
Family Dollar
Hartwell, GA
We are required to obtain specialized licenses for those of our stores that sell alcohol and/or tobacco. As a manager, you may be required by the local jurisdiction where a store is…
Added 8 mins ago
Digital Program Manager
The Freeman Company
IL · NV · TX
We are seeking a Digital Program Manager to help deliver a portfolio of digital commerce programs that drive revenue and improve how we serve our customers. Reporting to the VP, Digital…
Added 17 mins ago
Sr. Treatment Coordinator
Tend
Brooklyn, NY
At Tend, we’re reimagining what dentistry can be. As a Sr. Care Coordinator (Studio Shift Lead), you’ll support the Studio Manager in running day-to-day operations while keeping our focus…
Added 24 mins ago
Nationwide Traveling Mechanical Project Manager
GPAC
New Orleans, LA
Traveling Project Manager – Mechanical Construction
Added 25 mins ago
UO
Design and Construction Project Manager
University of Colorado Denver
Boulder, CO
- $82,000 to $87,500 USD / year
The Project Manager serves as a key representative of the University in the planning and execution of construction and renovation projects across campus. In this role, you will define…
Added 25 mins ago
UO
Design and Construction Estimator
University of Colorado Denver
Boulder, CO
- $114,000 to $129,000 USD / year
Lead department-wide training on estimating fundamentals and cost evaluation to build the team's skills and capacity in developing and reviewing project budgets without requiring the…
Added 27 mins ago
A
Part Sales Manager – Full Time
AutoZone
Columbus, OH · New Albany, OH
- Full-time
…executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational oversight and team…
Added 27 mins ago
CONSTRUCTION SURVEILLANCE ENGINEER
Bristol Alliance of Companies
NEW ORLEANS, LA
A minimum of seven (7) years of experience as a Construction Manager, Field Engineer, Project Engineer or Quality Control Manager on commercial/industrial type facilities, utility or…
Added 28 mins ago
Merchandising Service Associate - Plant Service Lead
Lowe's Home Centers, LLC
Glen Allen, VA
Collaborate with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time)
Added 30 mins ago
G
Quality Control Manager - Asphalt Production
GPAC
Denver, CO
- $120,000 to $150,000 USD / year
We are seeking an experienced Quality Control Manager to oversee our asphalt and aggregate quality control program. This individual will lead a team of laboratory technicians, ensure all…
Added 31 mins ago
G
General Superintendent - Structural Steel Construction (Traveling)
GPAC
Detroit, MI
- $130,000 to $170,000 USD / year
Lead and oversee all structural steel erection activities while coordinating with erection crews, subcontractors, clients, and other trades.
Added 31 mins ago
G
Traveling General Superintendent - Structural Steel
GPAC
Cincinnati, OH
- $130,000 to $170,000 USD / year
Lead and oversee all structural steel erection activities while coordinating with erection crews, subcontractors, clients, and other trades.
Added 38 mins ago
Global Facilities Manager
Verra Mobility
Mesa, AZ
The Manager, Global Facilities is a hands-on facilities management leader responsible for reliable day-to-day operations across a geographically dispersed portfolio of corporate offices,…
Added 39 mins ago
G
Masonry Business Developer: $110K-$120K
GPAC
Manassas, VA
- $110,000 to $120,000 USD / year
I am looking for a leader in the Masonry Industry ready to lead a motivated team. Masonry Business Development Experience Required. If you have the right background and are self-motivated,…
Added 40 mins ago
Restaurant Manager
Dukin
Newfields, NH
Resilient – Adapt, problem-solve, and lead through challenges
Added 49 mins ago
G
Traveling General Superintendent - Structural Steel
GPAC
Eau Claire, WI
- $130,000 to $170,000 USD / year
Lead and oversee all structural steel erection activities while coordinating with erection crews, subcontractors, clients, and other trades.
Added 49 mins ago
Logistics Manager, Ford Energy
Ford Motor Company
Glendale, KY
Lead transportation network planning across inbound logistics, warehousing, and outbound shipping, aligning routing, equipment, shipping standards, DOT hazardous material, inventory…
Added 50 mins ago
Assistant Manager II
Family Dollar
Birmingham, AL
We are required to obtain specialized licenses for those of our stores that sell alcohol and/or tobacco. As a manager, you may be required by the local jurisdiction where a store is…
Added 50 mins ago
SI
Senior Project Manager - Federal
STV, Inc.
Louisville, KY
- $7.25 USD / hour
STV is seeking an experienced Federal Design-Build Project Manager (PE/RA Required) to support our growing Federal Buildings practice. The ideal candidate is a licensed Professional…
Added 54 mins ago
Senior Account Manager, Consumer Electronics
Outform Group
Remote, United States
The Senior Account Manager, Consumer Electronics is a senior commercial leadership role within Outform's Consumer Electronics Vertical, accountable for deepening the level of strategic…
Added 54 mins ago
Manager Trainee
Menards
BROOKLYN PARK, MN
Are you looking to start an exciting and rewarding career in Retail Management with a growing company? Our Manager Trainee Position is a paid, full-time, hands-on training program designed…
Added 1 hour ago
Merchandise Manager
Michaels Stores, Inc.
United States
The Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. This role ensures accurate…
Added 1 hour ago
C
Sales Manager (Part Time)
Carter's
Hagerstown, MD
- $18.25 to $22.25 USD / hour
- Part-time
Added 1 hour ago
C
Sales Manager (Part Time)
Carter's
St Peters, MO
- Part-time

Essintial Enterprise Solutions

Technical SME

Remote, United States

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Job details

Experience: 5+ years of hands-on technical experience in relevant field (IT infrastructure, data centers, networking, or technical services)
Posting language: English
Posted: Nov 4, 2026

Original job description

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Job Type

Full-time

Description

Full Job Description Technical SME– Account Operations Technical SME, Demand Acceptance, Success Call, and Critical-Window Scheduling for the Comcast Program. Reports to: Comcast Program Manager (SME Team). Travel: Up to 10% as needed for customer meetings or training.

Position Overview Technical SME is a senior member of the Comcast SME team who supports field technicians on Comcast work while also participating in the decisions that determine site accpetance: which demand the program accepts, whether every site in the next 3 days has a qualified and confirmed technician, and whether completed work is confirmed successful before it is closed. You will split your time between live technical support and account operations, working closely with the Demand, Assignments, Validation, and Current-Day teams. This role is designed as a development path toward an Essintial Account Manager position or other role of responsibility. The ideal candidate is technically sharp, organized, decisive under time pressure, and comfortable communicating with technicians, internal teams, and the customer.

Key Responsibilities

Technical SME – Comcast (approx. 40%) · Review assigned sites before the visit: scope, start time, technician readiness, site history, equipment, and known risks. · Monitor technicians from check-in through completion and walk them through the required steps in order per the set instructions. · Troubleshoot network, wireless, cellular/WAN, and site-device issues remotely and escalate design, scope, or safety issues to the Lead Technical SMEs. · Validate closeout: photos, speed tests, WAN failover, VPN connectivity, device status, and technician notes before recommending completion. · Act as the teams closer completing all closing tasks for the day · Work and share lessons learned with the Training team. Critical-Window Assignment & Scheduling – Next 3 Days (approx. 20%) · Own coverage for every site scheduled in the next 3 days so each one has a named, qualified, accepted, and confirmed technician. · Work with the regional assignments specialist to fill gaps from backouts, availability changes, and unassigned sites using W-2 technicians first and approved partner resources when needed. · Confirm technician, date, start time, time zone, scope, and materials, and keep Salesforce accurate using the E-number. · Hand off a complete, risk-flagged schedule to the Validation and Current-Day Execution SME team each day.

Demand Acceptance (approx. 20%) · Work with the Demand Specialist to review new demand against technical scope, technician coverage, geography, and lead time. · Accept demand that meets the criteria set by the Program Manager and recommend conditional acceptance. · Flag work that is technically incomplete or likely to fail on site and return it for clarification before it is committed. · Ensure demand acceptance momentum by working with each Regional assigner

Success Call (approx. 10%) · Run the success call for completed sites, confirming with the technician and the Comcast or site contact that the work met the success criteria. · Record the result for each site (success, partial, failed, or return visit required) and assign an owner and next step for anything not successful. · Report success rates and repeat issues to the Program Manager and Lead Technical SME.

Account Management Development (approx. 10%) · Join Comcast operating calls and deliver status updates, risk summaries, reports and recovery plans under the Program Manager’s guidance. · Learn and report key account metrics such as completion rate, success rate, reschedules, labor mix, and margin drivers.

Skills at a Glance Networking, Wireless, Cellular/WAN - Strong troubleshooting of switches, firewalls, access points, cellular backup, and WAN failover. Scheduling & Workforce - Technician assignment, confirmation, gap recovery, W-2 and Field Nation deployment, geographic coverage. Demand & Account Operations - Demand review, acceptance decisions, success confirmation, customer status reporting. Soft Skills - Clear communication, sound decisions under time pressure, accurate documentation, coaching, customer service mindset. Software - Salesforce, OfficeTrack, Field Nation, Microsoft Excel, Microsoft Teams, Microsoft SharePoint, remote access and validation tools.

Growth Path This role is built to prepare the SME for an Account Manager position at Essinital. Promotion depends on performance and business need and is not automatic.

Work Environment The Technical SME works remotely, or within the Essintial office, supporting field technicians at commercial and retail sites nationwide. Early-morning and late-evening starts are expected to match site schedules, with occasional weekend work during schedule recovery. Installations typically run 4–8 hours and may extend based on site conditions. Essintial is an equal opportunity employer. This job description is not exhaustive and may be amended at any time.

Requirements:

Required Qualifications · Demonstrated SME performance on Comcast project scopes, including remote troubleshooting, closeout validation, and technician coaching. · Working knowledge of technician assignment, scheduling, and W-2 and augmented labor deployment. · Ability to make sound decisions inside a 3-day window and escalate risk early with clear facts. · High accuracy in Salesforce, OfficeTrack, the Comcast scheduling tracker, Microsoft Excel and other MS Suite tools · Clear, professional communication with technicians, internal teams, and Comcast contacts by phone and Microsoft Teams. · Available for later evenings if a site runs past expected time.

Preferred Qualifications · Experience with demand intake, order management, or capacity planning in a field-service environment. · Experience presenting status, risks, or recovery plans to a customer. · Working knowledge of networking fundamentals: TCP/IP, VLANs, DHCP, DNS, PoE, and firewall and switch concepts. · Interest in account management, including customer relationships and commercial performance.

#EES25

Requirements

Qualifications

Education & Experience

Associate’s or Bachelor’s degree in Information Technology, Engineering, or related field preferred
5+ years of hands-on technical experience in relevant field (IT infrastructure, data centers, networking, or technical services)
Experience supporting complex implementations and critical incident response

Skills & Competencies

Deep technical expertise with strong troubleshooting and analytical skills
Ability to review and produce high-quality technical documentation
Strong communication skills, including the ability to explain technical concepts to non-technical audiences
Experience working cross-functionally in PMO or project-driven environments
Strong attention to detail and commitment to quality

Salary Description

25-27

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