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Added 1 min ago
Thermal Firmware Integration Engineer - Early Career Program, Advanced EV
Ford
Palo Alto, CA · Palo Alto
Join us for a 6-month Early Career Program and help build the future of mobility. You'll work alongside top engineering, design, and software talent to create groundbreaking EVs. You'll…
Added 1 min ago
Thermal Test Engineer - Early Career Program, Advanced EV
Ford
Long Beach, CA · Long Beach
Join us for a 6-month Early Career Program and help build the future of mobility. You'll work alongside top engineering, design, and software talent to create groundbreaking EVs. You'll…
Added 3 mins ago
Senior Data Quality Engineer, Data Quality Services
Irving, TX
…daily. These data and platform capabilities are enabling the development of AI models, edge computing architectures, and software systems that scale across fleets, products, and industries.…
Added 4 mins ago
Quality Electro-mechanical Inspector
BAE Systems
Nashua, NH
Electronic Combat Solutions (ECS) employees turn innovative engineering design into real solutions to meet our customers’ needs. Electronic Systems offers opportunities to work with…
Added 4 mins ago
Systems Engineering Sr. Principal II
BAE Systems
Cedar Rapids, IA
Job Description Ready to make a difference? BAE Systems is looking Systems Engineering Leads to work as part of a cross-functional, multi-disciplinary team to design, integrate, debug, and…
Added 5 mins ago
Senior Manager, Power Electronics Controls and Software
Redwood Materials
San Francisco, CA
End-to-End Program Leadership: Own the software and controls technical roadmap and delivery across multiple concurrent power electronics program, driving systems from first-principles…
Added 8 mins ago
Software Engineer IV, Viper Engineering
ACV Auctions
Buffalo, NY
ACV Auctions is looking for a Software Engineer to join our ACV Retail - Viper Teams and work on our SaaS Product. The position will focus on backend development & maintenance of Go Lang…
Added 9 mins ago
Thermal Test Engineer - Early Career Program, Advanced EV
Ford Global
Long Beach, CA
Join us for a 6-month Early Career Program and help build the future of mobility. You'll work alongside top engineering, design, and software talent to create groundbreaking EVs. You'll…
Added 11 mins ago
Microsoft Endpoint Services Manager
CACI
Chantilly, VA · Chantilly
…Manager to manage one of our Unified Endpoint Management (UEM) engineering teams supporting the EITaaS program. This role is built for an engineering leader who thrives on driving…
Added 11 mins ago
PU
Administrative Assistant
Public Utility Commission of Texas
Austin, TX
- $4,167 to $5,350 USD / month
…systems, computing infrastructure, and information security program. IT is organized into three teams: Technology Support and Operations, Application Development, and Information…
Added 12 mins ago
A
Central Development Operations Specialist
Aurora
Pittsburgh, PA
- $27.5 to $33.5 USD / hour
This role utilizes Commercial training and practices so that Central Development Operations specialists can provide engineering and product teams with direct feedback on new features and…
Added 13 mins ago
Hotel Engineering Technician - DoubleTree by Hilton Ocean Point Resort
Colwen Hotels
Sunny Isles Beach, FL
…Property, is seeking a dependable, organized and diligent Hotel Engineering Technician to join our team. This position is responsible for repairs, troubleshooting and performing preventive…
Added 15 mins ago
Project Manager | Owner's Representation
Conventions, Sports, and Leisure International
Phoenix, AZ
…experienced industry professionals with prior sports venue development…
Added 17 mins ago
Embedded Software Engineer
Lightmatter
Boston, MA
BS or MS degree in Electrical Engineering, Computer Engineering, Computer Science, or equivalent, and 2+ years of professional experience in embedded software engineering.
Added 18 mins ago
Technical Program Manager III, Corporate Development Finance
Amazon.com Services LLC
Seattle, WA
You will lead the IMS technical program end to end. You will lead a team of 2-3 software engineers, set technical direction with them, drive design decisions, and raise the bar on…
Added 18 mins ago
Software Development Manager, Robotic Movement team
Amazon.com Services LLC
Westborough, MA
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build…
Added 18 mins ago
Chief Estimator
Actalent
Bordentown, NJ
…stabilization/solidification) scopes, and plays a key part in supporting business development, strategic project planning, and proposal efforts. The Chief Estimator collaborates closely…
Added 18 mins ago
Chief Estimator
Actalent
Bordentown, NJ
…stabilization/solidification) scopes, and plays a key part in supporting business development, strategic project planning, and proposal efforts. The Chief Estimator collaborates closely…
Added 18 mins ago
Project Manager (Civil / Site Works)
Actalent
Minneapolis, MN
…strong emphasis on mass earthwork, ground improvement, site development, and complex wet and dry utility infrastructure across multi-building campuses. The Project Manager oversees project…
Added 18 mins ago
AA
Controls Design Engineer
ATC Automation
Simi Valley, CA
- $100,000 to $150,000 USD / year
Develop, program, troubleshoot, and support industrial automation systems.
Added 20 mins ago
S
Manufacturing Systems Integration Engineer
Saint-Gobain
FARIBAULT, MN
- $92,000 to $142,000 USD / year
…applications. The engineer partners closely with manufacturing, engineering, quality, and IT teams to deliver reliable, scalable solutions that improve operational efficiency, data…
Added 20 mins ago
Mechanical Applications Engineer
Actalent
Owatonna, MN
Utilize SolidWorks software to create highly detailed engineering designs and models from drawings, sketches, and written descriptions, ensuring they meet design requirements and customer…
Added 21 mins ago
A
Regional Transportation Drainage Lead
AECOM
Tucson, AZ
- $140,000 to $220,000 USD / year
…planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact…
Added 21 mins ago
A
Dams Engineering Project Manager
AECOM
Germantown, MD
- $140,000 to $180,000 USD / year
…ownership and responsibility for the successful delivery of dam engineering projects and programs including business development and proposal preparation for new and existing clients. The…
Added 21 mins ago
A
Senior H&H Dams Engineer
AECOM
Germantown, MD
- $140,000 to $180,000 USD / year
…ownership and responsibility for the successful delivery of dam engineering projects and programs including business development and proposal preparation for new and existing clients. The…

Essintial Enterprise Solutions

Technical SME

Remote, United States

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Job details

Experience: 5+ years of hands-on technical experience in relevant field (IT infrastructure, data centers, networking, or technical services)
Posting language: English
Posted: Nov 4, 2026

Original job description

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Job Type

Full-time

Description

Full Job Description Technical SME– Account Operations Technical SME, Demand Acceptance, Success Call, and Critical-Window Scheduling for the Comcast Program. Reports to: Comcast Program Manager (SME Team). Travel: Up to 10% as needed for customer meetings or training.

Position Overview Technical SME is a senior member of the Comcast SME team who supports field technicians on Comcast work while also participating in the decisions that determine site accpetance: which demand the program accepts, whether every site in the next 3 days has a qualified and confirmed technician, and whether completed work is confirmed successful before it is closed. You will split your time between live technical support and account operations, working closely with the Demand, Assignments, Validation, and Current-Day teams. This role is designed as a development path toward an Essintial Account Manager position or other role of responsibility. The ideal candidate is technically sharp, organized, decisive under time pressure, and comfortable communicating with technicians, internal teams, and the customer.

Key Responsibilities

Technical SME – Comcast (approx. 40%) · Review assigned sites before the visit: scope, start time, technician readiness, site history, equipment, and known risks. · Monitor technicians from check-in through completion and walk them through the required steps in order per the set instructions. · Troubleshoot network, wireless, cellular/WAN, and site-device issues remotely and escalate design, scope, or safety issues to the Lead Technical SMEs. · Validate closeout: photos, speed tests, WAN failover, VPN connectivity, device status, and technician notes before recommending completion. · Act as the teams closer completing all closing tasks for the day · Work and share lessons learned with the Training team. Critical-Window Assignment & Scheduling – Next 3 Days (approx. 20%) · Own coverage for every site scheduled in the next 3 days so each one has a named, qualified, accepted, and confirmed technician. · Work with the regional assignments specialist to fill gaps from backouts, availability changes, and unassigned sites using W-2 technicians first and approved partner resources when needed. · Confirm technician, date, start time, time zone, scope, and materials, and keep Salesforce accurate using the E-number. · Hand off a complete, risk-flagged schedule to the Validation and Current-Day Execution SME team each day.

Demand Acceptance (approx. 20%) · Work with the Demand Specialist to review new demand against technical scope, technician coverage, geography, and lead time. · Accept demand that meets the criteria set by the Program Manager and recommend conditional acceptance. · Flag work that is technically incomplete or likely to fail on site and return it for clarification before it is committed. · Ensure demand acceptance momentum by working with each Regional assigner

Success Call (approx. 10%) · Run the success call for completed sites, confirming with the technician and the Comcast or site contact that the work met the success criteria. · Record the result for each site (success, partial, failed, or return visit required) and assign an owner and next step for anything not successful. · Report success rates and repeat issues to the Program Manager and Lead Technical SME.

Account Management Development (approx. 10%) · Join Comcast operating calls and deliver status updates, risk summaries, reports and recovery plans under the Program Manager’s guidance. · Learn and report key account metrics such as completion rate, success rate, reschedules, labor mix, and margin drivers.

Skills at a Glance Networking, Wireless, Cellular/WAN - Strong troubleshooting of switches, firewalls, access points, cellular backup, and WAN failover. Scheduling & Workforce - Technician assignment, confirmation, gap recovery, W-2 and Field Nation deployment, geographic coverage. Demand & Account Operations - Demand review, acceptance decisions, success confirmation, customer status reporting. Soft Skills - Clear communication, sound decisions under time pressure, accurate documentation, coaching, customer service mindset. Software - Salesforce, OfficeTrack, Field Nation, Microsoft Excel, Microsoft Teams, Microsoft SharePoint, remote access and validation tools.

Growth Path This role is built to prepare the SME for an Account Manager position at Essinital. Promotion depends on performance and business need and is not automatic.

Work Environment The Technical SME works remotely, or within the Essintial office, supporting field technicians at commercial and retail sites nationwide. Early-morning and late-evening starts are expected to match site schedules, with occasional weekend work during schedule recovery. Installations typically run 4–8 hours and may extend based on site conditions. Essintial is an equal opportunity employer. This job description is not exhaustive and may be amended at any time.

Requirements:

Required Qualifications · Demonstrated SME performance on Comcast project scopes, including remote troubleshooting, closeout validation, and technician coaching. · Working knowledge of technician assignment, scheduling, and W-2 and augmented labor deployment. · Ability to make sound decisions inside a 3-day window and escalate risk early with clear facts. · High accuracy in Salesforce, OfficeTrack, the Comcast scheduling tracker, Microsoft Excel and other MS Suite tools · Clear, professional communication with technicians, internal teams, and Comcast contacts by phone and Microsoft Teams. · Available for later evenings if a site runs past expected time.

Preferred Qualifications · Experience with demand intake, order management, or capacity planning in a field-service environment. · Experience presenting status, risks, or recovery plans to a customer. · Working knowledge of networking fundamentals: TCP/IP, VLANs, DHCP, DNS, PoE, and firewall and switch concepts. · Interest in account management, including customer relationships and commercial performance.

#EES25

Requirements

Qualifications

Education & Experience

Associate’s or Bachelor’s degree in Information Technology, Engineering, or related field preferred
5+ years of hands-on technical experience in relevant field (IT infrastructure, data centers, networking, or technical services)
Experience supporting complex implementations and critical incident response

Skills & Competencies

Deep technical expertise with strong troubleshooting and analytical skills
Ability to review and produce high-quality technical documentation
Strong communication skills, including the ability to explain technical concepts to non-technical audiences
Experience working cross-functionally in PMO or project-driven environments
Strong attention to detail and commitment to quality

Salary Description

25-27

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