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Added 2 mins ago
Nationwide Traveling Mechanical Project Manager
GPAC
St Louis, MO
Traveling Project Manager – Mechanical Construction
Added 2 mins ago
Nationwide Traveling Mechanical Project Manager
GPAC
Omaha, NE
Traveling Project Manager – Mechanical Construction
Added 2 mins ago
Nationwide Traveling Mechanical Project Manager
GPAC
New Orleans, LA
Traveling Project Manager – Mechanical Construction
Added 3 mins ago
QDOBA Restaurant Manager- On Campus Dining - Chadron State College, NE
Compass Group, North America
CHADRON, NE
FRESH IDEAS is hiring a Retail Manager to lead the QDOBA restaurant on campus at CHADRON STATE COLLEGE . This position is an exciting opportunity for an energetic, entrepreneurial manager…
Added 3 mins ago
Supply Planner
Conagra Brands
Omaha, NE
Number of Days in Office: 3
Added 3 mins ago
Senior Manager, Critical Account Programs - United States
Cornerstone OnDemand
Omaha, NE
This is not a role for someone looking to inherit an established program. We are looking for a builder and operator who can bring structure to ambiguity, create momentum across…
Added 3 mins ago
M
Program Manager II
ManpowerGroup
Omaha, NE
- $68 to $71 USD / hour
Our client, Manufacturing and Operations is seeking a Program Manager II to join their team. As a Program Manager II, you will be part of the Program Management organization supporting…
Added 3 mins ago
Facilities Management Director - Binghamton, NY
Compass Group, North America
Lincoln, NE
Must have knowledge and expertise in NFPA, TJC, CMS, DNV, EPA, and OSHA codes and regulations and the ability to interpret and implement
Added 3 mins ago
M&E Sourcing Manager
American Express Global Business Travel
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If you love building relationships and sharing your expertise with others, you may be the perfect Sourcing and Meeting Manager for our team. In this role, you’ll guide clients through the…
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Facilities Management Director - Wakefield, RI
Compass Group, North America
Lincoln, NE
Must have knowledge and expertise in NFPA, TJC, CMS, DNV, EPA, and OSHA codes and regulations and the ability to interpret and implement
Added 3 mins ago
Nationwide Traveling Mechanical Project Manager
GPAC
Knoxville, TN
Traveling Project Manager – Mechanical Construction
Added 3 mins ago
Nationwide Traveling Mechanical Project Manager
GPAC
Cincinnati, OH
Traveling Project Manager – Mechanical Construction
Added 5 mins ago
Nationwide Traveling Mechanical Project Manager
GPAC
Nashville, TN
Traveling Project Manager – Mechanical Construction
Added 5 mins ago
Nationwide Traveling Mechanical Project Manager
GPAC
Indianapolis, IN
Traveling Project Manager – Mechanical Construction
Added 5 mins ago
FF
Supervisor
Freddy's Frozen Custard
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FF
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Freddy's Frozen Custard
Waco, TX
- $16 to $18 USD / hour
Must have prior restaurant experience
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Water/Wastewater Engineer
GPAC
Atlanta, GA
- $90,000 to $150,000 USD / year
Credentials: MUST HAVE P.E
Added 16 mins ago
Manager - Technical Training
Louisville Water
Louisville, KY
Collaborate with the EHS Department to develop safety curriculum and training program related to
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Program Manager
CBRE
Kansas City, MO
As a CBRE Program Manager, you will manage a team responsible for facilitating small to medium cross-functional projects and programs.
Added 16 mins ago
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Entry-level Lube Tech/Technician
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- $17.5 USD / hour
Your road to VIOC doesn’t require previous automotive experience. Through our award-winning training program, we’ll teach you how to:
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Entry-level Lube Tech/Technician
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Your road to VIOC doesn’t require previous automotive experience. Through our award-winning training program, we’ll teach you how to:
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Entry-level Lube Tech/Technician
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Washington, MO
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Your road to VIOC doesn’t require previous automotive experience. Through our award-winning training program, we’ll teach you how to:
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Guest Experience Coordinator
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- $17 USD / hour
Coordinates the scheduling, communication, resources, and logistical support for Facilitator, Activator, and Team Lead assignments established in partnership with the Guest Engagement…
Added 16 mins ago
Compensation Manager
Hussmann Corporation
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The Compensation Manager will play a key role in driving Hussmann’s compensation strategy to attract, retain, and reward top talent. This highly visible position will lead the design,…
Added 16 mins ago
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Entry-level Lube Tech/Technician
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Your road to VIOC doesn’t require previous automotive experience. Through our award-winning training program, we’ll teach you how to:

Closed listing

Essintial Enterprise Solutions

Technical SME

Remote, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: 5+ years of hands-on technical experience in relevant field (IT infrastructure, data centers, networking, or technical services)
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

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Job Type

Full-time

Description

Full Job Description Technical SME– Account Operations Technical SME, Demand Acceptance, Success Call, and Critical-Window Scheduling for the Comcast Program. Reports to: Comcast Program Manager (SME Team). Travel: Up to 10% as needed for customer meetings or training.

Position Overview Technical SME is a senior member of the Comcast SME team who supports field technicians on Comcast work while also participating in the decisions that determine site accpetance: which demand the program accepts, whether every site in the next 3 days has a qualified and confirmed technician, and whether completed work is confirmed successful before it is closed. You will split your time between live technical support and account operations, working closely with the Demand, Assignments, Validation, and Current-Day teams. This role is designed as a development path toward an Essintial Account Manager position or other role of responsibility. The ideal candidate is technically sharp, organized, decisive under time pressure, and comfortable communicating with technicians, internal teams, and the customer.

Key Responsibilities

Technical SME – Comcast (approx. 40%) · Review assigned sites before the visit: scope, start time, technician readiness, site history, equipment, and known risks. · Monitor technicians from check-in through completion and walk them through the required steps in order per the set instructions. · Troubleshoot network, wireless, cellular/WAN, and site-device issues remotely and escalate design, scope, or safety issues to the Lead Technical SMEs. · Validate closeout: photos, speed tests, WAN failover, VPN connectivity, device status, and technician notes before recommending completion. · Act as the teams closer completing all closing tasks for the day · Work and share lessons learned with the Training team. Critical-Window Assignment & Scheduling – Next 3 Days (approx. 20%) · Own coverage for every site scheduled in the next 3 days so each one has a named, qualified, accepted, and confirmed technician. · Work with the regional assignments specialist to fill gaps from backouts, availability changes, and unassigned sites using W-2 technicians first and approved partner resources when needed. · Confirm technician, date, start time, time zone, scope, and materials, and keep Salesforce accurate using the E-number. · Hand off a complete, risk-flagged schedule to the Validation and Current-Day Execution SME team each day.

Demand Acceptance (approx. 20%) · Work with the Demand Specialist to review new demand against technical scope, technician coverage, geography, and lead time. · Accept demand that meets the criteria set by the Program Manager and recommend conditional acceptance. · Flag work that is technically incomplete or likely to fail on site and return it for clarification before it is committed. · Ensure demand acceptance momentum by working with each Regional assigner

Success Call (approx. 10%) · Run the success call for completed sites, confirming with the technician and the Comcast or site contact that the work met the success criteria. · Record the result for each site (success, partial, failed, or return visit required) and assign an owner and next step for anything not successful. · Report success rates and repeat issues to the Program Manager and Lead Technical SME.

Account Management Development (approx. 10%) · Join Comcast operating calls and deliver status updates, risk summaries, reports and recovery plans under the Program Manager’s guidance. · Learn and report key account metrics such as completion rate, success rate, reschedules, labor mix, and margin drivers.

Skills at a Glance Networking, Wireless, Cellular/WAN - Strong troubleshooting of switches, firewalls, access points, cellular backup, and WAN failover. Scheduling & Workforce - Technician assignment, confirmation, gap recovery, W-2 and Field Nation deployment, geographic coverage. Demand & Account Operations - Demand review, acceptance decisions, success confirmation, customer status reporting. Soft Skills - Clear communication, sound decisions under time pressure, accurate documentation, coaching, customer service mindset. Software - Salesforce, OfficeTrack, Field Nation, Microsoft Excel, Microsoft Teams, Microsoft SharePoint, remote access and validation tools.

Growth Path This role is built to prepare the SME for an Account Manager position at Essinital. Promotion depends on performance and business need and is not automatic.

Work Environment The Technical SME works remotely, or within the Essintial office, supporting field technicians at commercial and retail sites nationwide. Early-morning and late-evening starts are expected to match site schedules, with occasional weekend work during schedule recovery. Installations typically run 4–8 hours and may extend based on site conditions. Essintial is an equal opportunity employer. This job description is not exhaustive and may be amended at any time.

Requirements:

Required Qualifications · Demonstrated SME performance on Comcast project scopes, including remote troubleshooting, closeout validation, and technician coaching. · Working knowledge of technician assignment, scheduling, and W-2 and augmented labor deployment. · Ability to make sound decisions inside a 3-day window and escalate risk early with clear facts. · High accuracy in Salesforce, OfficeTrack, the Comcast scheduling tracker, Microsoft Excel and other MS Suite tools · Clear, professional communication with technicians, internal teams, and Comcast contacts by phone and Microsoft Teams. · Available for later evenings if a site runs past expected time.

Preferred Qualifications · Experience with demand intake, order management, or capacity planning in a field-service environment. · Experience presenting status, risks, or recovery plans to a customer. · Working knowledge of networking fundamentals: TCP/IP, VLANs, DHCP, DNS, PoE, and firewall and switch concepts. · Interest in account management, including customer relationships and commercial performance.

#EES25

Requirements

Qualifications

Education & Experience

Associate’s or Bachelor’s degree in Information Technology, Engineering, or related field preferred
5+ years of hands-on technical experience in relevant field (IT infrastructure, data centers, networking, or technical services)
Experience supporting complex implementations and critical incident response

Skills & Competencies

Deep technical expertise with strong troubleshooting and analytical skills
Ability to review and produce high-quality technical documentation
Strong communication skills, including the ability to explain technical concepts to non-technical audiences
Experience working cross-functionally in PMO or project-driven environments
Strong attention to detail and commitment to quality

Salary Description

25-27

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Jobs in the United States