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UH
Inpatient Pharmacy Tech II Certified
UNC Health Care
Smithfield, NC
- $18.48 to $25.89 USD / hour
The Certified Technician provides support to the pharmacist by reviewing, compounding and dispensing medications. All work is carried out under the supervision of a licensed Pharmacist.
Added just now
UH
Inpatient Pharmacy Tech II Certified
UNC Health Care
Smithfield, NC
- $18.48 to $25.89 USD / hour
The Certified Technician provides support to the pharmacist by reviewing, compounding and dispensing medications. All work is carried out under the supervision of a licensed Pharmacist.
Added just now
CG
SHIFT SUPERVISOR (FULL TIME)
Compass Group, North America
KERNERSVILLE, NC
- $18 USD / hour
- Full-time
ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).
Added just now
CG
JANITOR (FULL TIME)
Compass Group, North America
KERNERSVILLE, NC
- $14.5 USD / hour
- Full-time
ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).
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P
Sr. Plant Engineer
Pfizer
Sanford, NC
- $99,200 to $165,400 USD / year
…will be crucial in enabling Pfizer to reach new milestones and support patients…
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Clinical Hybrid Dietitian
Compass Group, North America
Huntersville, NC
Wellness & Support – Employee Assistance Program, FSAs, and health programs
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Administrative Support Assistant (Office Automation)
U.S. Army Corps of Engineers
Fort Bragg, NC
…Agreement Interagency Career Transition Assistance Plan Land Management Workforce Flexibility Act Military Spouses, under Executive Order (E.O.) 13473 Priority Placement Program, DoD…
Added just now
Training Administrator (Special Operations)
Joint Activities
Fort Bragg, NC
…(non-Army) Interagency Career Transition Assistance Plan Land Management Workforce Flexibility Act Military Spouses, under Executive Order (E.O.) 13473 Non-Department of Defense (DoD)…
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Commercial Lines Intern - Summer 2027
IMA Financial Group
Bellevue, WA
Currently pursuing an Undergraduate or Graduate Degree in a program related to one of our host departments (Business, Finance, Accounting, Risk Management and Insurance)
Added just now
B
Commercial Procurement Manager
Burberry
New York
- $130,000 to $148,000 USD / year
…functions and stakeholders to deliver optimum commercial outcomes, support strategic initiatives, enhance value through our preferred suppliers which delivers value directly to Burberry’s…
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PH
Specialist, Business Development, Corporate
Paul Hastings
NY
- Up to $117,000 USD / year
Wellbeing programs (Employee Assistance Program, Relationship Support, Mental Health, Menopause and Midlife Health and Well-Being Events)
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Manager Manufacturing, New Product Introduction - Downstream
Amgen
Holly Springs, NC
…Carolina (ANC) Manufacturing and GMP Supply - Manufacturing Support…
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PT
Logistics Specialist
PDS Tech Commercial
Kinston, NC
- $31.5 USD / hour
…products throughout the supply chain. Your efforts will directly support production schedules, inventory management, international trade compliance, and on-time delivery performance for a…
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Childcare Assistant Director
Sunshine House
Columbia, SC
Education Supports: All required professional development is paid. Interested in continuing your education? We pay for the CDA program and support TEACH.
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Global Education Intern (Summer 2027 Internship)
Motorola Solutions, Inc.
Chicago, IL · Schaumburg, IL
…will be an active participant in many activities including program implementation, content design and development, and…
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Intern - Aviation Operations
Labcorp
Burlington, NC
Support daily flight scheduling and operational tracking using aviation software systems
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RN for nursing services
Senior Helpers of High Point
High Point, NC
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Retail- Merchandise Manager-Part Time
Michaels
JACKSONVILLE, NC
- Part-time
…environment through strong workload planning and inventory…
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A
Clinical Research Dietitian (PT) - Salisbury
Actalent
Salisbury, NC
- $25 to $50 USD / hour
Provide ongoing support to randomized study participants by delivering lifestyle management interventions and standard operating procedures (SOPs) at 12-week intervals throughout the study.
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Ground Software Lead Engineer/Architect
Northrop Grumman
Morrisville, NC
Own software metrics reporting and management; configure and maintain dashboards and reports in Jira to support execution, visibility, and data-driven decision making.
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TC
Electrical Instrumentation and Controls (EIC) Technician (3rd Shift)
The Clorox Company
Morrisville, NC
- $35.23 to $43.05 USD / hour
EIC Technicians will support production equipment and flow to the highest priority work while collaborating across department boundaries, participating in team building activities, and…
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Sr. Premier Banker Hendersonville
Wells Fargo
HENDERSONVILLE, NC
Wells Fargo rewards behaviors that consistently create long term customer value and support customers in making informed financial decisions. You’ll be supported with digital tools,…
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Linen Tech (Hourly) 1st shift 6 AM - 2:30 PM Memorial Hospital - Chattanooga, TN
NOVO Rockmart, LLC
Chattanooga, TN
NOVO Health Services is seeking a dependable, service-oriented Linen Tech to support on-site linen operations at a healthcare facility. This role is responsible for delivering clean linen,…
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AH
Executive Director - Full Time
Affinity Hospice Holdings, LLC
Lawrenceville, GA
- Full-time
Perform other duties as assigned by management to support department goals and initiatives.
Added just now
ISC Production Supervisor
Honeywell Aerospace
Rocky Mount, NC
…the success and growth of the company. Your leadership and management skills will foster a positive work environment and drive employee…

eSentire

Support Center Analyst I

United States

$70,000 to $80,000 USD / year

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 2+ years of Information Technology experience in a Technical Customer Support role.
Posting language: English
Posted: Nov 2, 2026

Original job description

About eSentire

Founded in 2001 and headquartered in Waterloo, Ontario, eSentire is a global leader in Managed Detection and Response (MDR), protecting more than 2,000 organizations across over 35 industries worldwide. The company operates a Controlled Autonomy SecOps model, pairing agentic AI operatives with expert human threat hunters and analysts in a 24/7 Security Operations Centre.

Atlas AI is eSentire's Controlled Autonomy SecOps platform. It connects to a customer's entire security stack and correlates signals across endpoint, network, identity, email, cloud, and SaaS environments to preempt exposure and contain threats.

About the Role:

The successful candidate will be part of a growing team of skilled technical professionals, providing tier-1 support services. The candidate will be responsible for providing front-line support for eSentire's MDR (Managed Detection and Response) offerings to our clients, ensuring the related products and services remain in a healthy operational state throughout the customer's partnership with eSentire. The candidate will work cross-functionally to escalate any issues to the appropriate teams when necessary.

This role will report to the Manager, Support Center within our Support Operations

Who You Are:

You are a detail-oriented technical professional with a positive attitude and excellent customer communication skills, both verbal and written. You have an analytical approach to problem-solving in the most efficient manner and can provide technical support to clients of all levels. You are open to finding innovative solutions that meet both the customer's needs and those of our business.

What You Are Great At:

You are a proactive self-starter who is comfortable interacting with stakeholders at various levels of the organization, both internal and external, and can take ownership of ensuring all work is completed thoroughly and accurately. You excel at communicating complex technical language and concepts with end customers of all levels. The successful candidate will demonstrate experience with networking concepts, Linux operating systems, command line operations, and application support.

Responsibilities:

Handling customer enquiries and internal cases in our case management system, communicating directly with clients.
Providing First Contact Resolution Phone Support. Handling inbound enquiries and resolving customer cases while on the phone as well as performing outbound escalations.
Support a range of eSentire MDR offerings including but not limited to Endpoint, Network, Cloud, and API products/services.
Perform initial triage and categorization of client issues across service types - Endpoint, Portal, Integration, and API.
Support and troubleshoot client inquiries/issues while:
Identifying the underlying problem by analyzing the information/data related to the symptoms
Documenting all troubleshooting steps and related results within our case and knowledge management systems
Escalating issues that require Tier-2 support to the appropriate teams as necessary
Liaising with vendor support teams
Field inquiries from a variety of internal teams.
Utilize and maintain knowledge and process articles.

Requirements:

2+ years of Information Technology experience in a Technical Customer Support role.
Bachelor's degree in Computer Science, Information Technology, or equivalent hands-on experience.
A passion for delivering exceptional customer service and a proven track record of resolving technical issues.
Good analytical and problem-solving skills with a focus on root cause analysis.
Exposure to and experience with the following:
Computer software and hardware support experience, including desktop computers, servers, laptops, network devices, and peripherals.
Experience with Service Management / IT Helpdesk ticketing and case management systems.
Enterprise application support technologies.
Solid understanding of networking fundamentals; LAN, WAN, TCP/IP, Routers, Switches, Firewalls, SD-WAN, Traffic Mirroring.
Linux command line operation experience (basic).
Demonstrated attention to detail and a continuous improvement mindset.
Ability to work in a fast-paced environment and manage multiple priorities.

Nice to have:

Exposure to and experience with the following:

Support of Endpoint security solutions such as Microsoft Defender, CrowdStrike, Carbon Black, and/or SentinelOne.
Enterprise software distribution tools such as SCCM, Endpoint Manager, Intune, GPO and others.
IT Monitoring/Observability tools.
Basic awareness of APIs and web-based technologies.

This posting is for an existing vacancy

Compensation Range

The expected base salary range for this role is $70,000 to $80,000 USD/year. This range is for the primary location for which the job is posted. Actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge, skills, and internal equity.

Our Culture and Values

We celebrate diversity, operating with mutual respect and consideration, in an environment that fosters inclusivity for all. We believe that a variety of perspectives, backgrounds, and experiences make us stronger – if you’re enthusiastic about this opportunity but don’t meet every qualification, we encourage you to apply anyway. It takes a diverse set of thoughts, cultures, backgrounds, and perspectives to be a true market leader.

Total Rewards

We believe in rewarding performance and providing comprehensive benefits tailored to support your well-being. Our package includes:

We reward strong performance through role-specific incentive programs, including either an annual bonus program or a competitive commission plan
Competitive benefit program
Paid parental leave
Matching RRSP or 401K program
Competitive employee referral bonus

Artificial Intelligence (AI) Notice:

As part of our recruitment process, eSentire may use Artificial Intelligence (AI) tools to assist recruiters with reviewing and summarizing application materials. All candidate evaluations and hiring decisions are made by members of our hiring team

Accommodation If you have any accessibility requirements during the recruitment process, please reach out to our HR team at talentacquisition@esentire.com and any accommodation needs will be addressed upon request. Your talents and unique perspectives are valued, and we look forward to the opportunity to work together to build a more inclusive future.

It's our mission at eSentire to protect our customers 24/7/365 and we extend this conviction to job seekers. During the application and interview process, eSentire will communicate with you from one of our corporate "@esentire.com" email addresses, never from a public email address.

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