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Certified Surgical Technician - CST - Labor and Delivery - Full Time - 7:00 pm - 7:00 am
Northeast Georgia Medical Center, Inc.
Gainesville, GA
- Full-time
…and as needed. Informs ordering tech, charge nurse, and/or OB Manager of supply and equipment needs in a timely manner. Demonstrates effective time management by utilizing opportunities to…
Added 1 min ago
OB
Mental Health Therapist (35358)
ODYSSEY BEHAVIORAL GROUP
Delray Beach, FL
- $73,000 to $85,000 USD / year
…and families, and for developing appropriate treatment plans. Program Therapists act as the primary contact for clients and families throughout the treatment process and serve as a client…
Added 1 min ago
A
Inspector, Construction
Aecon
Eagan, MN · Clarkston, WA · Spokane, WA
- $33 to $44 USD / hour
…Together, we embrace strong execution, innovation, and continuous improvement - values that come to life through the unique talents and collaborative spirit of every team member. If you’re…
Added 3 mins ago
Operations Manager
Owens Corning
Waxahachie, TX
Partner with Manufacturing Engineers (Line, Binder, & Furnace) to identify and drive continuous improvement efforts through standardized work to improve cost, grow year-over-year…
Added 4 mins ago
Senior Analyst, Financial Operations
HireRight
Nashville, TN
…management, data validation, reporting, issue resolution, and process administration. Reporting to the Manager, Financial Operations, this Nashville-based role will help maintain a…
Added 4 mins ago
TNO Rental Coordinator
Eastman
Kingsport, TN
Develop a daily process for monitoring execution groups’ planning and scheduling systems to identify equipment needs, assess availability, and make allocation decisions. Recommend when…
Added 5 mins ago
Chief Engineer
Hyatt Centric Brickell Miami
Miami, FL
Hire, train, motivate, and evaluate engineering staff; promote team development and continuous improvement.
Added 5 mins ago
Global Economics Intelligence Manager – Product Management
US: Mastercard International Incor
Boston, MA · Arlington, VA
The Economic Intelligence program is looking for a Global Manager of Product Management to refine our products, develop and scale new capabilities, and drive our go-to-market strategies as…
Added 5 mins ago
FL
Director, Account Management
Funnel Leasing
Remote, United States
- $100,000 to $125,000 USD / year
Have you ever rented an apartment and wished the process could be better? At Funnel we do too. We know we need to make the process of renting an apartment as easy as purchasing socks on…
Added 5 mins ago
Maintenance Supervisor - Britton Woods Apartments
Ackermann Group
Dublin, OH
…you will be responsible for collaborating with the Community Manager to oversee all day-to-day needs of the community. The Maintenance Supervisor must possess adequate trade-related…
Added 6 mins ago
Auditor 3-3386
Babcock & Wilcox Company
Akron, OH
…with Management to assess and test internal controls, identify process improvements, and support remediation efforts related to audit findings. The Senior Auditor will also assist in the…
Added 7 mins ago
Senior Staff Engineering Program Manager (EPM)
Northrop Grumman
Dulles, VA · McLean, VA · Dulles · McLean
This role oversees technical execution, process improvement, guiding senior engineers and Integrated Product Team Leads, while ensuring projects meet requirements, schedules, and budgets.…
Added 10 mins ago
Dock Supervisor
Old Dominion Freight Line, Inc.
Forest View, IL
Monitor and evaluate the safe and efficient loading and unloading process of freight throughout the shift
Added 10 mins ago
Senior Manager DevSecOps
SAS
Cary HQ, NC
Advocate for the adoption of best practices and continuous improvement throughout your team, the department, and engineering.
Added 13 mins ago
B
Senior Project Manager
Boldt
Wixom, MI
- $124,000 to $165,000 USD / year
Broad understanding of successful project delivery including financial data, production planning, and lean process improvement techniques.
Added 14 mins ago
Driver Manager
Default Brand
Redlands, CA
Support continuous improvement by identifying trends and recommending process changes.
Added 15 mins ago
Retirement Plans Senior Specialist
KBR Wyle Services, LLC
Houston, TX · Arlington, VA · Washington, DC
…resolution, and compliance activities, while contributing to process improvements and ongoing program…
Added 17 mins ago
Project Manager
Syner-G
Boston, MA
Syner-G is seeking a Project Manager to lead the planning, coordination, and execution of capital projects across facility expansions, infrastructure upgrades, and construction initiatives.…
Added 17 mins ago
Project Manager
Syner-G
West Greenwich, RI · Providence, RI
Syner-G is seeking a Project Manager to lead the planning, coordination, and execution of capital projects across facility expansions, infrastructure upgrades, and construction initiatives.…
Added 17 mins ago
Project Manager
Syner-G
Worcester, MA
Syner-G is seeking a Project Manager to lead the planning, coordination, and execution of capital projects across facility expansions, infrastructure upgrades, and construction initiatives.…
Added 17 mins ago
Hospice Registered Nurse
Gentiva Hospice
Anniston, AL
What You'll Do as a Hospice RN / RN Case Manager:
Added 17 mins ago
Senior Manager DevSecOps
SAS
Cary HQ, NC
Advocate for the adoption of best practices and continuous improvement throughout your team, the department, and engineering.
Added 18 mins ago
Assistant Pharmacy Manager
Publix Pharmacy
The Villages, FL
In addition to the shared basic responsibilities of all Publix associates, an Assistant Pharmacy Manager’s responsibilities include, but are not limited to, the following. As an Assistant…
Added 18 mins ago
B
Project Manager - Strategic Initiatives
BWXT
Barberton, OH
- $99,000 to $157,000 USD / year
Recognizes opportunities for operational/process improvement and develops ‘MoVE’ projects to address through new technologies, data driven solutions, and collaboration
Added 19 mins ago
Credentialing Manager
Minnesota Autism Center
Minnetonka, MN
The Credentialing Manager serves as the organization’s subject matter expert on credentialing, provider enrollment, and regulatory eligibility for employees and other providers delivering…

eSentire

Support Center Analyst I

United States

$70,000 to $80,000 USD / year

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 2+ years of Information Technology experience in a Technical Customer Support role.
Posting language: English
Posted: Nov 2, 2026

Original job description

About eSentire

Founded in 2001 and headquartered in Waterloo, Ontario, eSentire is a global leader in Managed Detection and Response (MDR), protecting more than 2,000 organizations across over 35 industries worldwide. The company operates a Controlled Autonomy SecOps model, pairing agentic AI operatives with expert human threat hunters and analysts in a 24/7 Security Operations Centre.

Atlas AI is eSentire's Controlled Autonomy SecOps platform. It connects to a customer's entire security stack and correlates signals across endpoint, network, identity, email, cloud, and SaaS environments to preempt exposure and contain threats.

About the Role:

The successful candidate will be part of a growing team of skilled technical professionals, providing tier-1 support services. The candidate will be responsible for providing front-line support for eSentire's MDR (Managed Detection and Response) offerings to our clients, ensuring the related products and services remain in a healthy operational state throughout the customer's partnership with eSentire. The candidate will work cross-functionally to escalate any issues to the appropriate teams when necessary.

This role will report to the Manager, Support Center within our Support Operations

Who You Are:

You are a detail-oriented technical professional with a positive attitude and excellent customer communication skills, both verbal and written. You have an analytical approach to problem-solving in the most efficient manner and can provide technical support to clients of all levels. You are open to finding innovative solutions that meet both the customer's needs and those of our business.

What You Are Great At:

You are a proactive self-starter who is comfortable interacting with stakeholders at various levels of the organization, both internal and external, and can take ownership of ensuring all work is completed thoroughly and accurately. You excel at communicating complex technical language and concepts with end customers of all levels. The successful candidate will demonstrate experience with networking concepts, Linux operating systems, command line operations, and application support.

Responsibilities:

Handling customer enquiries and internal cases in our case management system, communicating directly with clients.
Providing First Contact Resolution Phone Support. Handling inbound enquiries and resolving customer cases while on the phone as well as performing outbound escalations.
Support a range of eSentire MDR offerings including but not limited to Endpoint, Network, Cloud, and API products/services.
Perform initial triage and categorization of client issues across service types - Endpoint, Portal, Integration, and API.
Support and troubleshoot client inquiries/issues while:
Identifying the underlying problem by analyzing the information/data related to the symptoms
Documenting all troubleshooting steps and related results within our case and knowledge management systems
Escalating issues that require Tier-2 support to the appropriate teams as necessary
Liaising with vendor support teams
Field inquiries from a variety of internal teams.
Utilize and maintain knowledge and process articles.

Requirements:

2+ years of Information Technology experience in a Technical Customer Support role.
Bachelor's degree in Computer Science, Information Technology, or equivalent hands-on experience.
A passion for delivering exceptional customer service and a proven track record of resolving technical issues.
Good analytical and problem-solving skills with a focus on root cause analysis.
Exposure to and experience with the following:
Computer software and hardware support experience, including desktop computers, servers, laptops, network devices, and peripherals.
Experience with Service Management / IT Helpdesk ticketing and case management systems.
Enterprise application support technologies.
Solid understanding of networking fundamentals; LAN, WAN, TCP/IP, Routers, Switches, Firewalls, SD-WAN, Traffic Mirroring.
Linux command line operation experience (basic).
Demonstrated attention to detail and a continuous improvement mindset.
Ability to work in a fast-paced environment and manage multiple priorities.

Nice to have:

Exposure to and experience with the following:

Support of Endpoint security solutions such as Microsoft Defender, CrowdStrike, Carbon Black, and/or SentinelOne.
Enterprise software distribution tools such as SCCM, Endpoint Manager, Intune, GPO and others.
IT Monitoring/Observability tools.
Basic awareness of APIs and web-based technologies.

This posting is for an existing vacancy

Compensation Range

The expected base salary range for this role is $70,000 to $80,000 USD/year. This range is for the primary location for which the job is posted. Actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge, skills, and internal equity.

Our Culture and Values

We celebrate diversity, operating with mutual respect and consideration, in an environment that fosters inclusivity for all. We believe that a variety of perspectives, backgrounds, and experiences make us stronger – if you’re enthusiastic about this opportunity but don’t meet every qualification, we encourage you to apply anyway. It takes a diverse set of thoughts, cultures, backgrounds, and perspectives to be a true market leader.

Total Rewards

We believe in rewarding performance and providing comprehensive benefits tailored to support your well-being. Our package includes:

We reward strong performance through role-specific incentive programs, including either an annual bonus program or a competitive commission plan
Competitive benefit program
Paid parental leave
Matching RRSP or 401K program
Competitive employee referral bonus

Artificial Intelligence (AI) Notice:

As part of our recruitment process, eSentire may use Artificial Intelligence (AI) tools to assist recruiters with reviewing and summarizing application materials. All candidate evaluations and hiring decisions are made by members of our hiring team

Accommodation If you have any accessibility requirements during the recruitment process, please reach out to our HR team at talentacquisition@esentire.com and any accommodation needs will be addressed upon request. Your talents and unique perspectives are valued, and we look forward to the opportunity to work together to build a more inclusive future.

It's our mission at eSentire to protect our customers 24/7/365 and we extend this conviction to job seekers. During the application and interview process, eSentire will communicate with you from one of our corporate "@esentire.com" email addresses, never from a public email address.

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