Jobs in the United States

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Added 2 mins ago
Small Business Officer
Bank of Montreal
San Jose, CA
Develops client rapport and instils confidence to develop credibility and earn their trust as relationship manager.
Added 2 mins ago
Business Banking Relationship Manager
Bank of Montreal
Petaluma, CA · Napa, CA
Develops client rapport and instils confidence to develop credibility and earn their trust as relationship manager.
Added 3 mins ago
Safety Specialist 2
Kokosing Inc
Milford, OH
…team members with the implementation of specific Company and Client Safety and Health policies and procedures. Regulatory compliance, and continual improvement of the overall performance of…
Added 4 mins ago
Ohio Career Launch Youth Specialist
Workforce Services Unlimited, Inc.
Wilmington, OH
…is a plus. Part of our Ohio Career Launch Youth Employment Program team through the OhioMeansJobs center and under our contract agreement with the County Lead Agency. Duties: - Responsible…
Added 4 mins ago
Business Systems Analyst Consultant
PNC
Strongsville, OH
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 4 mins ago
EH
Health Program Representative I
Elevance Health
Mason, OH
- $15.42 to $23.14 USD / hour
The Health Program Representative I is responsible for providing initial contact between distinct Care Management programs and specific identified members. Under direct supervision handles…
Added 4 mins ago
EH
Health Program Representative II
Elevance Health
Mason, OH
- $16.3 to $24.44 USD / hour
The Health Program Representative II is responsible for providing initial contact between distinct Care Management programs and specific identified members. Under general supervision…
Added 4 mins ago
Cryo Nerve Block Territory Manager-Minnesota
Atricure, Inc.
Mason, OH
Added 4 mins ago
D
District Manager
Driveline
Youngstown, OH
- $43,888 to $45,000 USD / year
Summary We are seeking a highly motivated, results-driven Retail Operations Manager to lead a team of 100+ hourly merchandising associates, covering 200+ retail locations within a specific…
Added 4 mins ago
ES Project Manager - BU
Republic Services
Canton, OH
POSITION SUMMARY: ES Project Managers are responsible for managing the execution of a broad array of projects for client or at a client sites/facilities. Ensures or serves as the point of…
Added 4 mins ago
Entry Level Account Executive (Pipeline)
Audacy
Cleveland, OH
…volunteer), 401(k) retirement plan, legal assistance, life assistance program, identity theft protection, discounted home and auto insurance, and pet…
Added 4 mins ago
Janitorial Area Manager - Janitorial Services - 38425
Harvard Maintenance Inc
Cleveland, OH
The primary focus of an Area Manager will be to service the existing business, both operationally and financially, while maintaining relationships with existing customers and developing new…
Added 4 mins ago
Product Manager II
PNC
Cleveland, OH
…opportunity to contribute to the company’s success. As a Product Manager II within PNC's Debit Card Product Management organization, you will be based in Pittsburgh, PA, Philadelphia, PA,…
Added 4 mins ago
Product Manager II
PNC
Cleveland, OH
…opportunity to contribute to the company’s success. As a Product Manager II within PNC's Onboarding Strategy and Communications team, you will be based in Pittsburgh,…
Added 4 mins ago
Energy Credits Senior Manager - TCIA
Cherry Bekaert
Cincinnati, OH
As a Senior Manager in our Tax Credits and Incentives Advisory (TCIA) Practice , you will draw on experience in accounting and taxation to provide tax equity investment consulting services…
Added 4 mins ago
D
District Manager
Driveline
Cincinnati, OH
- $43,888 to $45,000 USD / year
Summary We are seeking a highly motivated, results-driven Retail Operations Manager to lead a team of 100+ hourly merchandising associates, covering 200+ retail locations within a specific…
Added 4 mins ago
SQA Tester (Remote)
GovCIO
Columbus, OH
…Technical Management and Strategic Solutioning Support (HTMS) program within the Department of Veterans Affairs (VA) Office of Information and Technology (OIT). This role is a fully remote…
Added 4 mins ago
General Manager, FSP Operations
Parexel
Columbus, OH
Parexel is seeking an experienced and commercially-minded General Manager, Functional Service Provider (FSP) to lead one of our strategic customer relationships. This executive leadership…
Added 4 mins ago
O
GPU Handover Senior Technical Program Manager
Oracle
Columbus, OH
- $91,400 to $187,000 USD / year
We are seeking an IC3-level Technical Program Manager to join our 24/7 war room operations team. This role serves as a coordination hub between multiple teams and regions. Prospective team…
Added 4 mins ago
Senior Product Manager (Remote)
GovCIO
Columbus, OH
The Senior Product Manager directs shared services and product delivery from design through implementation and testing, supporting FHIR data governance and data quality/pipeline efforts…
Added 4 mins ago
EH
Program Coordinator (US)
Elevance Health
Cincinnati, OH · Mason, OH · Columbus, OH · Seven Hills, OH
- $25.96 to $38.94 USD / hour
The Program Coordinator is responsible for assisting with the planning and implementation of external client facing programs that best meet the business needs.
Added 4 mins ago
Workers Compensation Claims Team Lead | Jurisdictions: CO & UT Experience Preferred | Dedicate Client
Sedgwick
Cincinnati, OH · Toledo, OH · Dayton, OH · Cleveland, OH · Columbus, OH
Assists in interviews of adjusters, clerical staff and provides feedback to hiring manager.
Added 5 mins ago
RA
Territory Manager - Grove City, OH
Reynolds American
Grove City, OH
- $68,700 USD / year
Reynolds American has an exciting opportunity for a Territory Manager within our Marketing Function in Grove City, OH
Added 7 mins ago
AU
Project Manager
AtkinsRealis USA Inc.
United States
- $140,000 to $200,000 USD / year
We are seeking a Project Manager to join our team in Exton, PA.
Added 16 mins ago
CW
Intake Coordinator
Civic Works
Baltimore, MD
- $45,000 to $50,000 USD / year
…enrollment, and facilitates final enrollment decisions with program staff. This role advances the Civic Works mission by expanding program access, selecting applicants likely to succeed in…

eSentire

Support Center Analyst I

United States

$70,000 to $80,000 USD / year

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 2+ years of Information Technology experience in a Technical Customer Support role.
Posting language: English
Posted: Nov 2, 2026

Original job description

About eSentire

Founded in 2001 and headquartered in Waterloo, Ontario, eSentire is a global leader in Managed Detection and Response (MDR), protecting more than 2,000 organizations across over 35 industries worldwide. The company operates a Controlled Autonomy SecOps model, pairing agentic AI operatives with expert human threat hunters and analysts in a 24/7 Security Operations Centre.

Atlas AI is eSentire's Controlled Autonomy SecOps platform. It connects to a customer's entire security stack and correlates signals across endpoint, network, identity, email, cloud, and SaaS environments to preempt exposure and contain threats.

About the Role:

The successful candidate will be part of a growing team of skilled technical professionals, providing tier-1 support services. The candidate will be responsible for providing front-line support for eSentire's MDR (Managed Detection and Response) offerings to our clients, ensuring the related products and services remain in a healthy operational state throughout the customer's partnership with eSentire. The candidate will work cross-functionally to escalate any issues to the appropriate teams when necessary.

This role will report to the Manager, Support Center within our Support Operations

Who You Are:

You are a detail-oriented technical professional with a positive attitude and excellent customer communication skills, both verbal and written. You have an analytical approach to problem-solving in the most efficient manner and can provide technical support to clients of all levels. You are open to finding innovative solutions that meet both the customer's needs and those of our business.

What You Are Great At:

You are a proactive self-starter who is comfortable interacting with stakeholders at various levels of the organization, both internal and external, and can take ownership of ensuring all work is completed thoroughly and accurately. You excel at communicating complex technical language and concepts with end customers of all levels. The successful candidate will demonstrate experience with networking concepts, Linux operating systems, command line operations, and application support.

Responsibilities:

Handling customer enquiries and internal cases in our case management system, communicating directly with clients.
Providing First Contact Resolution Phone Support. Handling inbound enquiries and resolving customer cases while on the phone as well as performing outbound escalations.
Support a range of eSentire MDR offerings including but not limited to Endpoint, Network, Cloud, and API products/services.
Perform initial triage and categorization of client issues across service types - Endpoint, Portal, Integration, and API.
Support and troubleshoot client inquiries/issues while:
Identifying the underlying problem by analyzing the information/data related to the symptoms
Documenting all troubleshooting steps and related results within our case and knowledge management systems
Escalating issues that require Tier-2 support to the appropriate teams as necessary
Liaising with vendor support teams
Field inquiries from a variety of internal teams.
Utilize and maintain knowledge and process articles.

Requirements:

2+ years of Information Technology experience in a Technical Customer Support role.
Bachelor's degree in Computer Science, Information Technology, or equivalent hands-on experience.
A passion for delivering exceptional customer service and a proven track record of resolving technical issues.
Good analytical and problem-solving skills with a focus on root cause analysis.
Exposure to and experience with the following:
Computer software and hardware support experience, including desktop computers, servers, laptops, network devices, and peripherals.
Experience with Service Management / IT Helpdesk ticketing and case management systems.
Enterprise application support technologies.
Solid understanding of networking fundamentals; LAN, WAN, TCP/IP, Routers, Switches, Firewalls, SD-WAN, Traffic Mirroring.
Linux command line operation experience (basic).
Demonstrated attention to detail and a continuous improvement mindset.
Ability to work in a fast-paced environment and manage multiple priorities.

Nice to have:

Exposure to and experience with the following:

Support of Endpoint security solutions such as Microsoft Defender, CrowdStrike, Carbon Black, and/or SentinelOne.
Enterprise software distribution tools such as SCCM, Endpoint Manager, Intune, GPO and others.
IT Monitoring/Observability tools.
Basic awareness of APIs and web-based technologies.

This posting is for an existing vacancy

Compensation Range

The expected base salary range for this role is $70,000 to $80,000 USD/year. This range is for the primary location for which the job is posted. Actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge, skills, and internal equity.

Our Culture and Values

We celebrate diversity, operating with mutual respect and consideration, in an environment that fosters inclusivity for all. We believe that a variety of perspectives, backgrounds, and experiences make us stronger – if you’re enthusiastic about this opportunity but don’t meet every qualification, we encourage you to apply anyway. It takes a diverse set of thoughts, cultures, backgrounds, and perspectives to be a true market leader.

Total Rewards

We believe in rewarding performance and providing comprehensive benefits tailored to support your well-being. Our package includes:

We reward strong performance through role-specific incentive programs, including either an annual bonus program or a competitive commission plan
Competitive benefit program
Paid parental leave
Matching RRSP or 401K program
Competitive employee referral bonus

Artificial Intelligence (AI) Notice:

As part of our recruitment process, eSentire may use Artificial Intelligence (AI) tools to assist recruiters with reviewing and summarizing application materials. All candidate evaluations and hiring decisions are made by members of our hiring team

Accommodation If you have any accessibility requirements during the recruitment process, please reach out to our HR team at talentacquisition@esentire.com and any accommodation needs will be addressed upon request. Your talents and unique perspectives are valued, and we look forward to the opportunity to work together to build a more inclusive future.

It's our mission at eSentire to protect our customers 24/7/365 and we extend this conviction to job seekers. During the application and interview process, eSentire will communicate with you from one of our corporate "@esentire.com" email addresses, never from a public email address.

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