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Added 1 min ago
TC
Multi-Site Maintenance Supervisor - Fountain Village, Westwynd, & Promenade
Thrive Communities
Vancouver, WA
- $36 to $38 USD / hour
Must have basic computer skills with the ability to input data and notes in English into software programs
Added 1 min ago
General Sales Manager
Bonneville International Corporation
United States
Bonneville Sacramento is seeking a dynamic General Sales Manager to oversee and lead, develop, and inspire our sales team. In this role you’ll help grow revenue and market share across all…
Added 2 mins ago
Sr. Consultant, Front Office Support
Northern Trust Investments Inc
Tempe, AZ · Chicago, IL
Northern Trust Asset Management is a global, multi‑asset investment manager supporting institutional and personal clients worldwide. The Front Office Support (FOS) team provides critical,…
Added 3 mins ago
Assistant Manager I
Family Dollar
Bristol, PA
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 3 mins ago
Assistant Manager I
Family Dollar
Aulander, NC
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 3 mins ago
Assistant Manager II
Family Dollar
Tampa, FL
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 3 mins ago
Assistant Manager I
Family Dollar
Highland, CA
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 3 mins ago
Assistant Manager I
Family Dollar
Erie, PA
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 3 mins ago
Assistant Manager I
Family Dollar
Cleveland, OH
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 3 mins ago
Assistant Manager I
Family Dollar
Mesa, AZ
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 3 mins ago
Assistant Manager I
Family Dollar
Catlettsburg, KY
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 3 mins ago
CDL Truck Swing, Driver Commercial- Home Daily, Benefits Day 1, PTO
WM
Lake City, GA · Forest Park, GA · Morrow, GA · Atlanta, GA
We Are Committed to Your Growth: Your Tomorrow Education Assistance Program, paid on-the-job training, and established career progression.
Added 3 mins ago
Assistant Manager I
Family Dollar
Pensacola, FL
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 3 mins ago
Assistant Manager I
Family Dollar
Corpus Christi, TX
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 3 mins ago
EH
Community Manager II Night Manager - Orchard Maples, Vacaville CA
Eden Housing
Vacaville, CA
- $25.02 to $29.36 USD / hour
Under the direction of the Property Supervisor, the Community Manager II is responsible for the overall operation of the property, and the day-to-day implementation of those policies,…
Added 3 mins ago
EH
Community Manager II - Rivertown Place & West Rivertown, Antioch CA
Eden Housing
Antioch, CA
- $28.87 to $33.68 USD / hour
Under the direction of the Property Supervisor, the Community Manager II is responsible for the overall operation of the property, and the day-to-day implementation of those policies,…
Added 4 mins ago
Assistant Manager II
Family Dollar
Sumrall, MS
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 4 mins ago
Assistant Manager I
Family Dollar
Park City, IL
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 4 mins ago
Assistant Manager I
Family Dollar
Chicago, IL
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 4 mins ago
Assistant Manager I
Family Dollar
Houston, TX
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 4 mins ago
Assistant Manager I
Family Dollar
Houston, TX
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 4 mins ago
Assistant Manager I
Family Dollar
Harleton, TX
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 4 mins ago
Assistant Manager I
Family Dollar
Lubbock, TX
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 4 mins ago
Senior Analyst, Technical Customer Manager - Locations (Restaurant, Retail, Travel, and Hospitality)
Qualtrics
Chicago, IL
The Technical Customer Manager plays a pivotal part in Qualtrics' success by leading the design, delivery and ongoing success of customer’s experience programs, focused on driving…
Added 4 mins ago
Senior Analyst, Technical Customer Manager - FSI
Qualtrics
Chicago, IL
The Technical Customer Manager plays a pivotal part in Qualtrics' success by leading the design, delivery and ongoing success of customer’s experience programs, focused on driving…

ESA Management, LLC

Guest Services Rep Part Time-104020

Phoenix, AZ, United States

Part-time

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Job details

Job type: Part-time
Posting language: English
Posted: Nov 12, 2026

Original job description

POSITION PURPOSE AND SUMMARY

The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests.

Watch A Day in the Life video for Guest Services Representative https://vimeo.com/1071879676/bfee2e9e44?share=copy

MAJOR / KEY JOB DUTIES

Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
Assists and responds to guest requests with diligent follow-through.
Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness.
Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property.
Setup, maintain, and takedown of breakfast display in timely manner.
Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards.
Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities.
Periodic tours of the property to ensure the property is meeting brand standards.
Assists and provides reasonable accommodation in response to guest requests whenever possible and practical
Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.

OTHER DUTIES

Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
Engage in cross training in housekeeping and laundry areas to provide assistance as needed.
Other tasks as assigned by the management team.

BENEFITS

Weekly Pay!
Competitive Wages
Great working environment
Employee Recognition Programs
Vision Insurance
401(k) Savings Plan
Employee Assistance Program (EAP)
Employee Perks Program offering discounts to major companies

Compensation

Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

Understand and communicate in English proficiently to interact with guests, associates and outside vendors.
Proficient operation of the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned.
Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Complete routine reports and correspondence.
Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Apply good judgment at all times.
Manage problems, address and solve guest-related issues.

MINIMUM QUALIFICATIONS

High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

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More about this job

Skills

Process reservations
Front Desk
Regulatory compliance
Sales
Reporting
Cleaning
Housekeeping
Write routine reports

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Work requirements

Jobs in the United States