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Added 4 mins ago
H&
Spa Manager
Hand & Stone - 9240 Miley Dr - Winter Garden, FL
Winter Garden, FL
- $55,000 to $65,000 USD / year
Hand and Stone Massage and Facial Spa is seeking a full-time spa manager for our full-service spa. The ideal spa manager candidate is goal oriented, and growth minded with a proven…
Added 4 mins ago
Assistant Store Manager
Marshalls of MA
Dyersburg, TN
We’re looking for an Assistant Store Manager who is passionate about fostering an inclusive and supportive environment. In this role, you’ll empower your team to deliver unforgettable…
Added 6 mins ago
Youth Services Supervisor (Youth Group Leader)
State of Missouri
Lawson, MO
…safe, therapeutic, and educational environment for youth in our day treatment and residential programs. To succeed in this position you will need to be empathetic, nonjudgmental,…
Added 6 mins ago
Youth Services Worker
State of Missouri
Springfield, MO
…safe, therapeutic, and educational environment for youth in our day treatment and residential programs. To succeed in this position you will need to be empathetic, nonjudgmental,…
Added 9 mins ago
Assistant Manager (Access Center) - Boynton Beach, Florida
NYU Langone Medical Center
Boynton Beach, FL
We have an exciting opportunity to join our team as a Assistant Manager (Access Center) - Boynton Beach, Florida.
Added 9 mins ago
B
Retail Front End Supervisor - Full-Time
Burlington
Bradenton, FL
- $17 to $19 USD / hour
- Full-time
At Burlington, we embrace the many facets of diversity that strengthen our communities where we live and work every day. If you want to grow your retail career with a caring and inclusive…
Added 9 mins ago
Dialysis Technical Services Manager
Dialysis Clinic, Inc.
Jacksonville, FL
The Dialysis Technical Services Manager coordinates clinic technical and building maintenance, including water treatment systems, dialysis machines and other equipment, to ensure patients…
Added 9 mins ago
Manufacturing Engineer II (2nd Shift, Onsite)
Collins Aerospace
Seminole, FL
…activities. The ME will report to the Largo Manufacturing Engineering Manager and interface with design, process and other CMC manufacturing engineering, factory operations, and program…
Added 9 mins ago
Senior Manager - Materials, Planning & SIOP (Onsite)
Collins Aerospace
Hollywood, FL
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Added 12 mins ago
Assistant Manager I
Dollar Tree
Fayette, AL
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 19 mins ago
Assistant Manager I
Dollar Tree Stores INC
Fayette, AL
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 20 mins ago
Service Manager
BWW USA BWW Resources LLC
BWW 0198 Mesquite, TX
As a Service Manager, you'll oversee takeout operations and guest entry experience. You will assist in managing shift operations and will coach team members to ensure tasks are performed…
Added 28 mins ago
Principal Technical Program Manager, Payload SW
Amazon Kuiper Manufacturing Enterprises LLC
Sunnyvale, CA · Redmond, WA
The Leo team is looking for a Principal Technical Program Manager with stronge experience in wir3eless communications/networking and embedded software, project management, and program…
Added 28 mins ago
Hospice Aide
Professional Home Hospice of Muskogee, Inc.
Tulsa, OK
…to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right…
Added 28 mins ago
Hospice RN PRN
Indian Territory Home Health & Hospice I, LLC
Ardmore, OK
…to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right…
Added 28 mins ago
Hospice Aide
Indian Territory Home Health & Hospice I, LLC
Ardmore, OK
…to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right…
Added 38 mins ago
Partner Manager, Global (US-Based)
Recurly
Austin, TX
Recurly is looking for a Partner Manager to run the day-to-day management of our existing partnerships across payments providers, ISVs, and advisors. This role keeps our partner…
Added 38 mins ago
AI Product Owner
Fuse Energy
San Francisco, CA
Experience as a product owner, product manager, or technical program manager on engineering-heavy, ideally AI/ML or data-heavy, products
Added 40 mins ago
II
Talent Coordinator
Ivo Inc.
San Francisco, CA
- $75,000 to $100,000 USD / year
- Own full-cycle coordination for 50+ roles as a team of one: Schedule every intro call, hiring manager screen, panel, onsite, work trial, and executive conversation, typically within 24…
Added 44 mins ago
Scheduler
CACI
Remote, United States
…logistics? We're seeking a successful, experienced Scheduler Manager to join our team in implementing a cutting-edge software system that will transform how USTRANSCOM manages finances and…
Added 49 mins ago
MS
Restaurant Shift Supervisor
MOD Super Fast Pizza, LLC
Mooresville, NC
- $13 USD / hour
…during scheduled shifts and support training for all new hires, program rollouts, and standards in your restaurant. At times, you will be the most senior squad member working the shift, and…
Added 58 mins ago
CO
Risk Management Program Manager - Finance Department
City of Phoenix
AZ
- $104,728 to $140,337.6 USD / year
The Risk Management Program Manager position within the Finance Department assists with the day to day administration of the City's risk management programs. Responsibilities include…
Added 1 hour ago
Community Manager - Midtown Junction
Greystar Management Services, LLC
Wilmington, NC
This role manages the day-to-day operations of an assigned property including managing the team members, daily activities, and resources of the property to achieve established budgeted…
Added 1 hour ago
BC
Administrative Technician
Boulder County
Longmont, CO
- $4,334 to $5,191 USD / month
Boulder County requires its employees to reside in the state of Colorado as of the first day of work.
Added 1 hour ago
CH
Pharmacy Technician
CVS Health
Gilroy, CA
- $18.55 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…

ESA Management, LLC

Guest Services Rep Full Time-104010

Tampa, FL, United States

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

POSITION PURPOSE AND SUMMARY

The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests.

Watch A Day in the Life video for Guest Services Representative https://vimeo.com/1071879676/bfee2e9e44?share=copy

MAJOR / KEY JOB DUTIES

Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
Assists and responds to guest requests with diligent follow-through.
Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness.
Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property.
Setup, maintain, and takedown of breakfast display in timely manner.
Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards.
Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities.
Periodic tours of the property to ensure the property is meeting brand standards.
Assists and provides reasonable accommodation in response to guest requests whenever possible and practical
Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.

OTHER DUTIES

Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
Engage in cross training in housekeeping and laundry areas to provide assistance as needed.
Other tasks as assigned by the management team.

BENEFITS

Weekly Pay!
Competitive Wages
Great working environment
Employee Recognition Programs
Medical Insurance
Dental Insurance
Vision Insurance
Health Care and Dependent Care Flexible Spending Accounts
Employer Paid Basic Life and AD&D Insurance
Employer Paid Long Term Disability
Optional Employee Paid - Voluntary Benefits
Short-Term Disability
Buy-Up Long-Term Disability
Supplemental Life Insurance
Dependent Life Insurance
401(k) Savings Plan
Paid Time Off
Employee Assistance Program (EAP)
Employee Perks Program offering dicsounts to major companies

Compensation

Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

Understand and communicate in English proficiently to interact with guests, associates and outside vendors.
Proficient operation of the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned.
Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Complete routine reports and correspondence.
Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Apply good judgment at all times.
Manage problems, address and solve guest-related issues.

ENVIRONMENTAL JOB REQUIREMENTS

Regularly required to remain stationary; navigate the hotel and parking lot; reach and handle; detect objects and controls; and detect sounds.
Occasionally required to position self to access low areas and traverse heights and remain stable while doing so.
Occasionally push and/or pull carts and equipment up to 50 pounds.
While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel).
Occasionally work in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals and risk of electrical shock.
Typically, be at moderate to loud noise levels.
Occasionally travel to help at other locations within a reasonable geography.

MINIMUM QUALIFICATIONS

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

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More about this job

Skills

Process reservations
Front Desk
Regulatory compliance
Sales
Reporting
Cleaning
Housekeeping
Write routine reports

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