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Added 2 mins ago
Retail Assistant Manager (Assistant Brand Experience Leader)-TRINITY VALLEY SHOPPING CENT
Bath & Body Works
Carrollton, TX
…you can learn, lead and help create feel good moments every…
Added 7 mins ago
CH
Pharmacy Technician
CVS Health
Ponte Vedra, FL
- $16.5 to $25 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 8 mins ago
Assistant Manager II
Family Dollar
Houston, TX
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 14 mins ago
Desktop Support Engineer
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Philadelphia, PA
Benefits: We offer health, dental, and vision coverage starting on day 1. We also offer a 401(k) plan and an equity program, with new hire equity grants beginning at the Director level and…
Added 16 mins ago
W
Crew - Late Night Shift
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- $15 to $15.5 USD / hour
As a Crew Member at Wendy’s, you’re part of the family from Day 1.
Added 20 mins ago
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Retail Stocking Manager
Harbor Freight Tools
LILBURN, GA
- $27 to $29.7 USD / hour
186570BRJob Description: Our Assistant manager (full-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work matters and…
Added 21 mins ago
General Manager - Optical
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As a General Manager, you’ll lead a talented team, drive results, and create an amazing experience for both patients and associates every single day.
Added 21 mins ago
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…you will help shape the new employee experience beginning on day one. From New Employee Orientation (NEO), Virtual New Employee Orientation (VNEO), Off-Boarding, Outplacement Services,…
Added 21 mins ago
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Campus Graduate Masters Summer Internship Program - 2027 AI Engineer, Enterprise Technology Services- Atlanta, GA
American Express
Atlanta, GA
- $24.05 to $63 USD / hour
At American Express, we empower future technologists to learn, innovate, and make an impact from day one. As an AI Engineer Intern in Enterprise Technology Services, you’ll join a 10-week…
Added 21 mins ago
Specialist Manager, Client Account Management (Georgia)
Deloitte
Atlanta, GA
We're looking for an autonomous self-starter with outstanding organizational and program management skills-a strategic thinker who's also a natural collaborator. You will align with…
Added 21 mins ago
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Security Officer Enhanced Part Time Patrol Compliance Auditor
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- $17.77 USD / hour
- Part-time
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Added 21 mins ago
Senior Contact Center Leader - Service to Sales
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…learn new skills and discover what you excel at - all from Day…
Added 21 mins ago
EHS Lead
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Escalating resistance/challenges to leadership and direct line manager to facilitate problem solving.
Added 24 mins ago
Merchandising Assistant Manager
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Dallas, TX
As a Merchandise Assistant Manager at Dollar Tree, you’ll join our Store Manager in leading a dynamic team of associates and creating positive experiences for the communities we serve. In…
Added 24 mins ago
Assistant Manager I
Dollar Tree Stores INC
Fairfield, TX
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 24 mins ago
Merchandising Assistant Manager
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As a Merchandise Assistant Manager at Dollar Tree, you’ll join our Store Manager in leading a dynamic team of associates and creating positive experiences for the communities we serve. In…
Added 24 mins ago
Assistant Manager I
Dollar Tree Stores INC
Warner Robins, GA
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 24 mins ago
Assistant Manager II-2
Dollar Tree Stores INC
Royal Palm Beach, FL
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 24 mins ago
Merchandising Assistant Manager
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As a Merchandise Assistant Manager at Dollar Tree, you’ll join our Store Manager in leading a dynamic team of associates and creating positive experiences for the communities we serve. In…
Added 28 mins ago
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Crew - Late Night Shift
The Wendy's Company
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As a Crew Member at Wendy’s, you’re part of the family from Day 1.
Added 41 mins ago
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Environmental, Health, and Safety (EHS) Director with F.D. Thomas, Inc.
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Amazon MGM Studios is seeking a Senior Technical Program Manager to lead complex, cross-functional technology programs that power our production and post-production workflows. In this role,…
Added 41 mins ago
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Senior Manager, Patient Education Consulting Services
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The Senior Manager of Patient Education Consulting Services leads the Health Education Action Team (HEAT), providing internal consulting to service line leaders on complex, high-priority…

ESA Management, LLC

General Manager-203100

Cranberry Township, PA, United States

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Job details

Posting language: English
Posted: Oct 30, 2026

Original job description

POSITION PURPOSE AND SUMMARY

Responsible for the overall success of the hotel, ensuring guest satisfaction targets and managing the overall customer experience. This role includes achieving positive associate satisfaction, meeting financial goals, and upholding the property's reputation while maintaining company brand standards. Additionally, this role provides leadership to the property associates, ensuring that the hotel is viewed as an exceptional workplace.

Watch A Day in the Life video for General Manager https://vimeo.com/showcase/5180017/video/265597879

MAJOR / KEY JOB DUTIES

Demonstrates and promotes 100% commitment to providing the best possible experience for our guests
Ensures that all guest related issues are resolved in a manner consistent with the company's goals and objectives
Ensures rooms are Guest Ready, including adhering to the highest cleanliness standards; maintaining public areas and grounds in excellent condition; and completing the Green Shield program on schedule and meeting or exceeding brand standards.
Completes daily room and Guest Ready room inspections.
Manages ESA Brand Standards and processes while pursuing continuous improvement.
Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed.
Onboards and trains new associates to include Best Day Ever and Extended Stay University training course compliance.
Drives positive work environment through teamwork, leading by example with energy, enthusiasm and recognition.
Partners with District Manager to generate optimal associate performance including coaching, counseling and enforcement of company policies in a consistent and fair manner.
Conducts daily team meetings to communicate/discuss company updates and areas of particular hotel needs to improve performance on daily deliverables.
Provides team members with the necessary tools and supplies to perform their jobs.
Maintains appropriate PAR levels through Daily Visual Management to prep for weekly or monthly order cycle, including timely receipt of purchase orders. Ensures purchases made are within budget and by approved vendors
Efficiently manages rooms to keep all guest rooms in service.
Effectively manages and controls labor expenses by approving Daily Punches timely and utilizes the Productivity report to monitor and adjust accordingly to align with company labor standards.
Responsible for cash management including collection of in-house guest balances. Responsible for ensuring all Corporate Lodging procedures are in place to collect payment timely.
Ensures quality lead generation quotas are achieved through making sure GSR's collect company names from guests at check-in, mining in-house leads and in-house account maintenance, competitive set surveillance and overall market awareness including new supply and new potential business opportunities.
Upholds and enforces ESA standards and policy compliance at the hotel level.
Ensures bank deposits are completed in accordance with company policy
Completes competitive surveillance (Sales Drive Bys)

OTHER DUTIES

Reviews in-house rates.
Adheres to federal, state and local employment related laws and regulations.
Performs duties in all aspects of hotel operations as needed
Directly manages an Assistant General Manager / Team Leader.
Actively reviews and monitors guest experience and social media websites to ensure timely and appropriate responses to postings and address issues.

BENEFITS

Weekly Pay!
Competitive Wages
Great working environment
Employee Recognition Programs
Medical Insurance
Dental Insurance
Vision Insurance
Health Care and Dependent Care Flexible Spending Accounts
Employer Paid Basic Life and AD&D Insurance
Employer Paid Long Term Disability
Optional Employee Paid - Voluntary Benefits
Short-Term Disability
Buy-Up Long-Term Disability
Supplemental Life Insurance
Dependent Life Insurance
401(k) Savings Plan
Paid Time Off
Employee Assistance Program (EAP)
Employee Perks Program offering discounts to major companies

Compensation

Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.

ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

MINIMUM QUALIFICATIONS

Minimum three years related hospitality management (or related field) experience required; Customer experience required. Must have a valid driver's license and successfully pass a motor vehicle check.

PREFERRED QUALIFICATIONS

2-year degree highly preferred
Basic knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software
Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines
Ability to manage and direct a staff to perform daily job tasks
Conversational or proficient in Spanish

ENVIRONMENTAL JOB REQUIREMENTS

The work environment characteristics described here are representative of the associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequently works in outside weather conditions and may be frequently exposed to wet and/or humid conditions. associate
Occasionally works near moving mechanical parts and may be occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.
Typically, moderate noise level in the work environment.
Associate Frequently required to travel within the local community. Infrequent travel from one city to another is required, which may necessitate air travel.
Occasionally push, pull, lift and/or move up to 25 pounds.

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

Read, write and speak English and comprehends basic instructions.
Write in an effective and grammatically correct manner to generate effective short correspondence and memos.
Present information in one-on-one and small group situations to customers, clients, and associate
Communicate professionally with guests, associates, supervisors, and others as required for optimum operation of the property
Conversational Spanish would be beneficial

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