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Staff Data Engineer - Databricks
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Work at Home, IL
We are seeking a highly experienced and technically proficient Staff Data Engineer to join our team. This is a senior individual contributor role for a leader who is passionate about…
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Robotics HW Engineer
Multiply Labs
United States
- $11,000 to $180,000 USD / year
We don’t just build robots - we’re building the essential infrastructure for next generation biologics. Our technology enables biopharma companies to scale production without redesigning…
Added 2 mins ago
Staff Engineer, Product Software
Equinix (US) Enterprises, Inc.
United States
The Staff Engineer for the daVinci - Network Observability team is the lead technical authority for the design and implementation of Equinix’s global telemetry fabric. You bridge the gap…
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Principal Product Manager, Agent Intelligence
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United States
A systems engineering background: several years building or operating distributed systems, data platforms, infrastructure or ML systems as an engineer, or equivalent hands-on depth
Added 2 mins ago
Network Engineer
MANTECH
Norfolk, VA
…transmission media, and related hardware; network architecture and infrastructure; local area and wide area networking principles and concepts including bandwidth management; network…
Added 2 mins ago
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Associate Mechanical Engineer
Toyon
Ashburn, VA
- $105,000 to $135,000 USD / year
Toyon is seeking a Mechanical Engineer to support a critical infrastructure protection program. In this role, you will work closely with Toyon’s engineering team and client stakeholders,…
Added 3 mins ago
Quality Control Inspector (Fabrication & Assembly)
United States
Butcher Power Products (BPP) designs and manufactures mission‑critical and industrial power solutions for essential infrastructure nationwide. Headquartered in Sacramento, CA, our teams…
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ML Systems, LLM Post-Training
ChipAgents
San Jose, CA
We are seeking an ML Systems Engineer to optimize the performance and efficiency of large language model inference powering our agentic AI platform. This is a technical role focused on…
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Software Engineer, ML for EDA
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San Jose, CA
- $150,000 to $350,000 USD / year
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Building Maintenance Engineer
US AMR-Jones Lang LaSalle Americas, Inc.
Milwaukee, WI
- $38.39 to $44.55 USD / hour
What this job involves: JLL is seeking an experienced Building Maintenance Engineer to support building operations in Downtown Milwaukee. This role is responsible for maintaining,…
Added 3 mins ago
Chief Engineer
US AMR-Jones Lang LaSalle Americas, Inc.
SAN ANTONIO, TX
The Chief Engineer is a crucial on-site leadership role responsible for ensuring the efficient, safe, and responsible operation of all infrastructure systems and equipment supporting…
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Smart Building Performance Manger
US AMR-Jones Lang LaSalle Americas, Inc.
Bridgewater, NJ · Carteret, NJ · JERSEY CITY, NJ
Support the operational and technical functionality of building systems and infrastructure, including operational KPIs, and monitor data and analytics outputs accordingly
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Principal/Senior Test Engineer
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Newport Beach, CA
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AutoCad Drafter
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Senior Program Manager & Key Client Lead, Data Centers
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Senior Program Manager & Key Client Lead, Data Centers
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Senior Program Manager & Key Client Lead, Data Centers
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Senior Program Manager & Key Client Lead, Data Centers
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Chicago, Illinois, IL
- $150,000 to $225,000 USD / year
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Senior Program Manager & Key Client Lead, Data Centers
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Framework Operations Engineer
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Senior Capital Improvements Project Manager
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Staff Regulatory Engineer
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Radiant is seeking a driven Staff Regulatory Engineer who loves to think outside the box and challenge convention; in this role you will support the license application approval process…

Erwin Penland LLC

IT Support Engineer

Greenville, SC, United States

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Job details

Experience: 3–5 years of experience in desktop support, IT support engineering, or a similar technical role.
Posting language: English
Posted: Nov 4, 2026

Original job description

Agency:

Omnicom Advertising

Job Function:

Technology

Job Subfunction:

IT Support

Job Description:

IT Support Engineer – EP+Co

Overview

EP+Co is seeking an experienced, customer-focused IT Support Engineer to provide advanced technical support and assist with the management of technology systems within a fast-paced advertising and marketing agency.

This position will serve as a key technical resource responsible for resolving complex hardware, software, endpoint management, and connectivity issues while supporting the day-to-day technology needs of employees. The role requires strong expertise in Apple macOS environments, experience with Microsoft 365, and the ability to troubleshoot and resolve technical issues independently.

The IT Support Engineer will collaborate with IT leadership, internal teams, and external technology partners to maintain a reliable, secure, and efficient technology environment that supports the agency's business operations and creative workflows.

Job Details

This role will be based in our Greenville, SC office
Hybrid – Monday and Friday are remote. Tuesday, Wednesday and Thursday in the office. Other office days may be required based on job needs.
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Key Responsibilities

Technical Support and Troubleshooting

Provide technical support for on-site and remote employees, including escalated issues requiring advanced troubleshooting.
Diagnose and resolve complex macOS, Windows, hardware, software, and network connectivity problems.
Support creative production workstations, peripherals, and specialized software applications.
Investigate recurring technical issues, identify root causes, and recommend long-term solutions.

Endpoint and Device Management

Administer and support Apple devices using Jamf Pro and Apple Business Manager.
Manage device enrollment, configuration profiles, application deployments, operating system updates, and security policies.
Assist with device lifecycle management, hardware inventory, and replacement planning.
Support endpoint security, patch management, and compliance requirements.
Develop and maintain standardized device configurations and deployment procedures.

Application and Collaboration Platform Support

Provide technical administration and support for Microsoft 365, including Teams, OneDrive, SharePoint, and Outlook.
Troubleshoot Adobe Creative Cloud and other applications used in creative production.
Assist with Microsoft Entra ID, user provisioning, access management, and multifactor authentication.
Support cloud-based business applications, shared file systems, and collaboration tools.
Coordinate with software vendors and external partners to resolve application-related issues.

IT Operations and Infrastructure Support

Troubleshoot wired and wireless connectivity, VPN access, DNS, DHCP, and related network services.
Assist with administration and troubleshooting of conference room technology and audiovisual systems.
Participate in infrastructure upgrades, technology deployments, and IT improvement initiatives.
Maintain technical documentation, system configurations, support procedures, and asset records.
Assist with onboarding and offboarding processes, including user access, equipment preparation, and account deprovisioning.
Identify opportunities for automation, process improvement, and increased operational efficiency.

Required Qualifications

3–5 years of experience in desktop support, IT support engineering, or a similar technical role.
Strong hands-on experience supporting and troubleshooting Apple macOS environments.
Experience with device management platforms, preferably Jamf Pro.Working knowledge of Microsoft Windows and Microsoft 365 applications.
Experience troubleshooting network connectivity, software, hardware, and authentication issues.
Understanding of endpoint security, patch management, and IT operational best practices.
Strong analytical, problem-solving, documentation, and customer service skills.
Ability to independently prioritize and resolve complex technical issues.
Effective communication skills and ability to work with both technical and nontechnical employees.
Ability to provide consistent on-site support at the Greenville office.

Preferred Qualifications

Experience administering Jamf Pro and Apple Business Manager.
Familiarity with Microsoft Entra ID, Intune, and Microsoft 365 administration.
Experience with scripting and automation using Bash, PowerShell, or similar tools.
Experience supporting Adobe Creative Cloud, high-performance creative workstations, and media production workflows.
Familiarity with Google Workspace and SaaS application administration.
Knowledge of enterprise networking, wireless infrastructure, firewalls, and VPN technologies.
Experience supporting Microsoft Teams Rooms and conference room audiovisual systems.
Previous experience in advertising, marketing, media, or creative production organization.
Relevant technical certifications, including CompTIA Network+, Apple Certified IT Professional, Jamf certifications, or Microsoft certifications.

Core Competencies

Advanced Technical Troubleshooting:Demonstrates strong diagnostic skills and the ability to resolve complex technical issues.
Customer Service: Provides responsive, professional technical assistance with a focus on employee productivity.
Ownership and Accountability: Independently manages technical issues through resolution and follows up appropriately.
Collaboration: Works effectively with IT leadership, colleagues, vendors, and business stakeholders.
Adaptability: Responds effectively to changing priorities, technologies, and business requirements.
Continuous Improvement: Identifies opportunities to improve system reliability, security, and operational processes.

To the extent permissible by local law, Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us - we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

For US Job Seekers:

It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.

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