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Staff Infrastructure Engineer, Robotic Systems
Atomic Machines
or Santa Clara, CA
…artifact store and shared cache, and the path that deploys software to about 80 nodes today and thousands of devices across several metros by…
Added just now
Senior Staff Software Engineer - AI/ML Inference Engineering
ServiceNow
Santa Clara, CA
We are seeking a Senior Staff Software Engineer - AI/ML Inference Engineering to lead the architecture, optimization, and operational excellence of our AI inference platform. You will own…
Added just now
Senior Staff Software Engineer - AI/ML Inference Engineering
ServiceNow
San Diego, CA
We are seeking a Senior Staff Software Engineer - AI/ML Inference Engineering to lead the architecture, optimization, and operational excellence of our AI inference platform. You will own…
Added just now
Senior Staff Software Engineer - AI/ML Inference Engineering
ServiceNow
Kirkland, WA
We are seeking a Senior Staff Software Engineer - AI/ML Inference Engineering to lead the architecture, optimization, and operational excellence of our AI inference platform. You will own…
Added just now
Senior Staff Software Engineer, Performance (Tech Lead) - Veza
ServiceNow
Santa Clara, CA
As the Senior Staff Software Engineer, Performance (Tech Lead), you will own performance, scalability and reliability across Veza's platform and product areas. You will combine deep…
Added 2 mins ago
Senior Cybersecurity Engineer - Enterprise Security Engineering
Workday Limited
GA
As a Senior Cybersecurity Engineer on the Enterprise Security Engineering team, you will bridge strategic architecture and operational delivery. You will take ownership of detection…
Added 2 mins ago
P4 Sr Software Development Engineer
Workday, Inc.
CA
We are seeking a P4 Senior Development Engineer to help design, build, optimize, and operate core platform services that power Workday at scale. This role is ideal for a hands-on engineer…
Added 2 mins ago
Senior Software Development Engineer
Workday, Inc.
CA
As a Senior Engineer in our Platform Engineering organization, you will lead the architecture, design, and implementation of complex enterprise systems. You will serve as a technical anchor…
Added 2 mins ago
SR
Senior Software Engineer, Operations Tools & Al Enablement
Serve Robotics
Remote, United States
- $180,000 to $200,000 USD / year
Build practical software that makes Robotics Operations more effective. We are looking for a proactive engineer with a product and entrepreneurial mindset: someone who discovers…
Added 2 mins ago
Account Manager
Varonis
Philadelphia, PA
Security Software industry experience preferred.
Added 2 mins ago
Sr Forward Deployed Engineer (FDE), AWS Forward Deployed Engineering, US Government
Amazon Web Services, Inc.
Jessup, MD · Arlington, VA · Seattle, WA · New York, NY · Denver, CO · Herndon, VA
A Forward Deployed Engineer (FDE) embeds directly inside a strategic enterprise customer to design, build, deploy, and run AI-powered production systems alongside the customer's engineering…
Added 2 mins ago
Software Development Engineer II, DC Bridge
Amazon Data Services, Inc.
Denver, CO
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with…
Added 2 mins ago
Sr Forward Deployed Engineer (FDE), AWS Forward Deployed Engineering, US Government
Amazon Web Services, Inc.
Jessup, MD · Arlington, VA · Seattle, WA · New York, NY · Denver, CO · Herndon, VA
A Forward Deployed Engineer (FDE) embeds directly inside a strategic enterprise customer to design, build, deploy, and run AI-powered production systems alongside the customer's engineering…
Added 2 mins ago
Sr Forward Deployed Engineer (FDE), AWS Forward Deployed Engineering, US Government
Amazon Web Services, Inc.
Jessup, MD · Arlington, VA · Seattle, WA · New York, NY · Denver, CO · Herndon, VA
A Forward Deployed Engineer (FDE) embeds directly inside a strategic enterprise customer to design, build, deploy, and run AI-powered production systems alongside the customer's engineering…
Added 2 mins ago
Forward Deployed Engineer (FDE), AWS Forward Deployed Engineering, US Government
Amazon Web Services, Inc.
Jessup, MD · Arlington, VA · Seattle, WA · New York, NY · Denver, CO · Herndon, VA
A Forward Deployed Engineer II (FDE II) embeds directly inside a strategic enterprise customer to independently design, build, deploy, and run AI-powered production systems alongside the…
Added 3 mins ago
Senior Configuration & Baseline Systems Engineer
NexGen Data Systems Inc (NGDS)
San Diego, CA
NexGen Data Systems is seeking a Senior Configuration & Baseline Systems Engineer who provides technical control of Navy network configurations and engineering changes. The Senior…
Added 3 mins ago
Senior Systems Engineer
NexGen Data Systems Inc (NGDS)
San Diego, CA
Experience developing hardware/software mockups, engineering development models and rapid prototypes, with documented integration, operational and security testing.
Added 4 mins ago
Senior Lead Software Engineer - Java / Message Bus
JPMC page
Jersey City, NJ
As a Lead Software Engineer at JPMorganChase within the Commercial and Investment Bank, you are an integral part of an agile team that works to enhance, build, and deliver trusted…
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Lead Software Engineer: Frontend Python
JPMC page
Palo Alto, CA · Columbus, OH
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Added 4 mins ago
Data Engineer, Mid
Booz Allen Hamilton_United States
Aurora, CO · Alexandria, VA
…unstructured data available today than ever before. As a data engineer, you know that organizing data can yield pivotal insights when it’s gathered from disparate sources. We need a data…
Added 4 mins ago
Lead Software Engineer - Java / Post Trade Technology
JPMC page
Jersey City, NJ
As a Lead Software Engineer at JPMorgan Chase within the Commercial and Investment bank, you are an integral part of an agile team that works to enhance, build, and deliver trusted…
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SkillBridge - Network / Principal Network Communications Engineer
CORP-Corporate Office
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As one of the largest global security companies in the world, Northrop Grumman is proud to help our nation’s military personnel navigate their next chapter into civilian careers.…
Added 4 mins ago
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…simulation, integrated battle command systems, advanced weapons, and software development and IT modernization and sustainment, focused on dynamic mission-sets with quick-turn requirements…
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Software Engineer (AHT)
CORP-Corporate Office
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…(EWIRDB) Modernization team warmly invites you to apply to be a software engineer on our development team. Our team size is 10+ and is represented by developers from diverse backgrounds –…
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Sr Principal Cyber Software Engineer (J)
CORP-Corporate Office
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Northrop Grumman Mission Systems is seeking a Cyber DevOps Engineer to support the Joint Cyber Weapons Common Services (JCWCS) program. JCWCS designs and implements mission applications…

Erwin Penland LLC

IT Support Engineer

Greenville, SC, United States

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Job details

Experience: 3–5 years of experience in desktop support, IT support engineering, or a similar technical role.
Posting language: English
Posted: Nov 4, 2026

Original job description

Agency:

Omnicom Advertising

Job Function:

Technology

Job Subfunction:

IT Support

Job Description:

IT Support Engineer – EP+Co

Overview

EP+Co is seeking an experienced, customer-focused IT Support Engineer to provide advanced technical support and assist with the management of technology systems within a fast-paced advertising and marketing agency.

This position will serve as a key technical resource responsible for resolving complex hardware, software, endpoint management, and connectivity issues while supporting the day-to-day technology needs of employees. The role requires strong expertise in Apple macOS environments, experience with Microsoft 365, and the ability to troubleshoot and resolve technical issues independently.

The IT Support Engineer will collaborate with IT leadership, internal teams, and external technology partners to maintain a reliable, secure, and efficient technology environment that supports the agency's business operations and creative workflows.

Job Details

This role will be based in our Greenville, SC office
Hybrid – Monday and Friday are remote. Tuesday, Wednesday and Thursday in the office. Other office days may be required based on job needs.
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Key Responsibilities

Technical Support and Troubleshooting

Provide technical support for on-site and remote employees, including escalated issues requiring advanced troubleshooting.
Diagnose and resolve complex macOS, Windows, hardware, software, and network connectivity problems.
Support creative production workstations, peripherals, and specialized software applications.
Investigate recurring technical issues, identify root causes, and recommend long-term solutions.

Endpoint and Device Management

Administer and support Apple devices using Jamf Pro and Apple Business Manager.
Manage device enrollment, configuration profiles, application deployments, operating system updates, and security policies.
Assist with device lifecycle management, hardware inventory, and replacement planning.
Support endpoint security, patch management, and compliance requirements.
Develop and maintain standardized device configurations and deployment procedures.

Application and Collaboration Platform Support

Provide technical administration and support for Microsoft 365, including Teams, OneDrive, SharePoint, and Outlook.
Troubleshoot Adobe Creative Cloud and other applications used in creative production.
Assist with Microsoft Entra ID, user provisioning, access management, and multifactor authentication.
Support cloud-based business applications, shared file systems, and collaboration tools.
Coordinate with software vendors and external partners to resolve application-related issues.

IT Operations and Infrastructure Support

Troubleshoot wired and wireless connectivity, VPN access, DNS, DHCP, and related network services.
Assist with administration and troubleshooting of conference room technology and audiovisual systems.
Participate in infrastructure upgrades, technology deployments, and IT improvement initiatives.
Maintain technical documentation, system configurations, support procedures, and asset records.
Assist with onboarding and offboarding processes, including user access, equipment preparation, and account deprovisioning.
Identify opportunities for automation, process improvement, and increased operational efficiency.

Required Qualifications

3–5 years of experience in desktop support, IT support engineering, or a similar technical role.
Strong hands-on experience supporting and troubleshooting Apple macOS environments.
Experience with device management platforms, preferably Jamf Pro.Working knowledge of Microsoft Windows and Microsoft 365 applications.
Experience troubleshooting network connectivity, software, hardware, and authentication issues.
Understanding of endpoint security, patch management, and IT operational best practices.
Strong analytical, problem-solving, documentation, and customer service skills.
Ability to independently prioritize and resolve complex technical issues.
Effective communication skills and ability to work with both technical and nontechnical employees.
Ability to provide consistent on-site support at the Greenville office.

Preferred Qualifications

Experience administering Jamf Pro and Apple Business Manager.
Familiarity with Microsoft Entra ID, Intune, and Microsoft 365 administration.
Experience with scripting and automation using Bash, PowerShell, or similar tools.
Experience supporting Adobe Creative Cloud, high-performance creative workstations, and media production workflows.
Familiarity with Google Workspace and SaaS application administration.
Knowledge of enterprise networking, wireless infrastructure, firewalls, and VPN technologies.
Experience supporting Microsoft Teams Rooms and conference room audiovisual systems.
Previous experience in advertising, marketing, media, or creative production organization.
Relevant technical certifications, including CompTIA Network+, Apple Certified IT Professional, Jamf certifications, or Microsoft certifications.

Core Competencies

Advanced Technical Troubleshooting:Demonstrates strong diagnostic skills and the ability to resolve complex technical issues.
Customer Service: Provides responsive, professional technical assistance with a focus on employee productivity.
Ownership and Accountability: Independently manages technical issues through resolution and follows up appropriately.
Collaboration: Works effectively with IT leadership, colleagues, vendors, and business stakeholders.
Adaptability: Responds effectively to changing priorities, technologies, and business requirements.
Continuous Improvement: Identifies opportunities to improve system reliability, security, and operational processes.

To the extent permissible by local law, Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us - we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

For US Job Seekers:

It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.

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