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Engineer Tech V- Mechanical/Controls
Chugach Government Solutions
ANNAPOLIS JUNCTION, MD
- $55 USD / hour
Experience with building automation software application programs.
Added 2 mins ago
IG
Secret - Full Stack Software Engineer
Insight Global
Remote, United States
- From $71 USD / hour
-We are seeking a Senior Full Stack Software Engineer to join a program team that builds, modernizes, and sustains mission-critical applications for a Department of War (DoW) customer.
Added 3 mins ago
Principal Chief Engineer & System Architect
Firestorm
United States
Build and lead a cross-product integration, test, and verification capability for complex hardware/software/UAS systems. Own the integration and verification approach, test architecture,…
Added 3 mins ago
UG
Senior Data Engineer
UnitedHealth Group
Eden Prairie, MN
- $91,700 to $163,700 USD / year
The Optum Rx team is seeking a Sr Data Engineer to manage, optimize, and modernize critical enterprise database environments. In this role, you will play a critical role in the…
Added 3 mins ago
UG
Lead AI/ML Engineer in Minneapolis, MN or Chicago, IL
UnitedHealth Group
Minneapolis, MN · Chicago, IL
- $145,500 to $249,500 USD / year
…deployment of machine learning models, intelligent services, and automation frameworks into core platform operations. Working at the intersection of cloud infrastructure, advanced data…
Added 3 mins ago
Senior AI/ML Engineer
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Covington, KY
Promoting a developer culture of quality / sustainability through automation
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Principal, AI/ML Engineer
Fidelity Technology Group, LLC
Covington, KY
Cognitive Computing Platform AI/ML Engineering – Principal Engineer
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Senior SecDevOps Pipeline Developer
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Evaluate and recommend software testing, automation, and defect tracking tools to improve development processes.
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Principal AI Engineer
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Beverly Hills, CA
Discovery Land Company is seeking a full-time, year-round Principal AI Engineer to join the Artificial Intelligence Department.
Added 6 mins ago
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Lead Principal Application Software Engineer
Oracle
United States
- $104,600 to $264,100 USD / year
Adheres to and improves execution of all phases of the application software development lifecycle; coaches engineers across teams or units to drive application-focused improvements. Acts as…
Added 6 mins ago
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Principal Core Infrastructure Engineer
Oracle
Nashville, TN
- $114,600 to $234,600 USD / year
As a software engineer on the OCI Compute team, you will focus on enhancing the operability of our compute services, driving automation, and optimizing system reliability. Your work will…
Added 6 mins ago
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Principal Software Engineer, Core Infrastructure
Oracle
Reston, VA
- $114,600 to $234,600 USD / year
As Oracle Cloud Infrastructure (OCI) continues its rapid expansion, we are seeking a skilled Software Engineer to join our newly established Cloud Performance Organization. This team plays…
Added 6 mins ago
Software Quality Engineer
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AI-assisted development is core to how we build software, not a peripheral tool. We expect daily fluency with tools like Claude Code, for example to write and maintain test automation,…
Added 8 mins ago
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Sr. Software Engineer - DevEx
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- $150,000 to $200,000 USD / year
As a Senior Software Engineer, you’ll help build a new category of payment infrastructure at the intersection of AI, card networks, cryptography, and secure money movement, developing…
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Associate Project Engineer - Protection
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Engineer- Controls II USA (Crew C)
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Erwin Penland LLC

IT Support Engineer

Greenville, SC, United States

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Job details

Experience: 3–5 years of experience in desktop support, IT support engineering, or a similar technical role.
Posting language: English
Posted: Nov 4, 2026

Original job description

Agency:

Omnicom Advertising

Job Function:

Technology

Job Subfunction:

IT Support

Job Description:

IT Support Engineer – EP+Co

Overview

EP+Co is seeking an experienced, customer-focused IT Support Engineer to provide advanced technical support and assist with the management of technology systems within a fast-paced advertising and marketing agency.

This position will serve as a key technical resource responsible for resolving complex hardware, software, endpoint management, and connectivity issues while supporting the day-to-day technology needs of employees. The role requires strong expertise in Apple macOS environments, experience with Microsoft 365, and the ability to troubleshoot and resolve technical issues independently.

The IT Support Engineer will collaborate with IT leadership, internal teams, and external technology partners to maintain a reliable, secure, and efficient technology environment that supports the agency's business operations and creative workflows.

Job Details

This role will be based in our Greenville, SC office
Hybrid – Monday and Friday are remote. Tuesday, Wednesday and Thursday in the office. Other office days may be required based on job needs.
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Key Responsibilities

Technical Support and Troubleshooting

Provide technical support for on-site and remote employees, including escalated issues requiring advanced troubleshooting.
Diagnose and resolve complex macOS, Windows, hardware, software, and network connectivity problems.
Support creative production workstations, peripherals, and specialized software applications.
Investigate recurring technical issues, identify root causes, and recommend long-term solutions.

Endpoint and Device Management

Administer and support Apple devices using Jamf Pro and Apple Business Manager.
Manage device enrollment, configuration profiles, application deployments, operating system updates, and security policies.
Assist with device lifecycle management, hardware inventory, and replacement planning.
Support endpoint security, patch management, and compliance requirements.
Develop and maintain standardized device configurations and deployment procedures.

Application and Collaboration Platform Support

Provide technical administration and support for Microsoft 365, including Teams, OneDrive, SharePoint, and Outlook.
Troubleshoot Adobe Creative Cloud and other applications used in creative production.
Assist with Microsoft Entra ID, user provisioning, access management, and multifactor authentication.
Support cloud-based business applications, shared file systems, and collaboration tools.
Coordinate with software vendors and external partners to resolve application-related issues.

IT Operations and Infrastructure Support

Troubleshoot wired and wireless connectivity, VPN access, DNS, DHCP, and related network services.
Assist with administration and troubleshooting of conference room technology and audiovisual systems.
Participate in infrastructure upgrades, technology deployments, and IT improvement initiatives.
Maintain technical documentation, system configurations, support procedures, and asset records.
Assist with onboarding and offboarding processes, including user access, equipment preparation, and account deprovisioning.
Identify opportunities for automation, process improvement, and increased operational efficiency.

Required Qualifications

3–5 years of experience in desktop support, IT support engineering, or a similar technical role.
Strong hands-on experience supporting and troubleshooting Apple macOS environments.
Experience with device management platforms, preferably Jamf Pro.Working knowledge of Microsoft Windows and Microsoft 365 applications.
Experience troubleshooting network connectivity, software, hardware, and authentication issues.
Understanding of endpoint security, patch management, and IT operational best practices.
Strong analytical, problem-solving, documentation, and customer service skills.
Ability to independently prioritize and resolve complex technical issues.
Effective communication skills and ability to work with both technical and nontechnical employees.
Ability to provide consistent on-site support at the Greenville office.

Preferred Qualifications

Experience administering Jamf Pro and Apple Business Manager.
Familiarity with Microsoft Entra ID, Intune, and Microsoft 365 administration.
Experience with scripting and automation using Bash, PowerShell, or similar tools.
Experience supporting Adobe Creative Cloud, high-performance creative workstations, and media production workflows.
Familiarity with Google Workspace and SaaS application administration.
Knowledge of enterprise networking, wireless infrastructure, firewalls, and VPN technologies.
Experience supporting Microsoft Teams Rooms and conference room audiovisual systems.
Previous experience in advertising, marketing, media, or creative production organization.
Relevant technical certifications, including CompTIA Network+, Apple Certified IT Professional, Jamf certifications, or Microsoft certifications.

Core Competencies

Advanced Technical Troubleshooting:Demonstrates strong diagnostic skills and the ability to resolve complex technical issues.
Customer Service: Provides responsive, professional technical assistance with a focus on employee productivity.
Ownership and Accountability: Independently manages technical issues through resolution and follows up appropriately.
Collaboration: Works effectively with IT leadership, colleagues, vendors, and business stakeholders.
Adaptability: Responds effectively to changing priorities, technologies, and business requirements.
Continuous Improvement: Identifies opportunities to improve system reliability, security, and operational processes.

To the extent permissible by local law, Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us - we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

For US Job Seekers:

It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.

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