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WC
AI Solutions Engineer
Wings Credit Union
Colorado Springs, CO
- $108,000 to $126,000 USD / year
…operations, enhance member experiences, and create measurable business value. It combines business curiosity, experimentation, technical problem solving, and solution development to uncover…
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Automation Engineer
CBRE
Englewood, CO
- $106,142.4 USD / year
Engineer process solutions and reliability improvement from concept to network implementation.
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Solutions Engineer, Chrome Scaled Solutions, gUP Chrome and Web Ecosystem, gTech
Google
Boulder, CO
Partner with Business Development, Technical Program Management, Product, Engineer, gUP Partner Engineering and gUP horizontal Technical Solutions teams to identify scaling needs to…
Added 1 min ago
SoftwareEngineer - Applied Research & Technology
Acuity Inc.
Boulder, CO
Atrius, Distech Controls and QSC are part of the Acuity Intelligent Spaces (AIS) business segment. Our mission is to make spaces smarter, safer and greener through our strategy of…
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Engineer Senior Principal II - Ground Systems
BAE Systems
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Tier 3 Ground Terminal (GT)/ IT Engineer- Junior, Intermediate and Senior Level- TS/SCI with Polygraph
General Dynamics Information Technology
Aurora, CO
Transform technology into opportunity as the Tier 3 Ground Terminal (GT) / IT Engineer provides support for the sustainment of satellite GT antenna, Radio Frequency (RF), communications,…
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Director, Architecture and Data
GE Aerospace
Longmont, CO · Denver, CO · Lafayette, CO
- $152,000 to $202,000 USD / year
The team governs the reusable patterns and boundaries that let the business move fast without fragmenting, organizes information around the business domains it serves, and maintains a…
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Senior Staff Design Engineer, R&D
Stryker
Salt Lake City, UT
Join Stryker’s Neurovascular R&D team as a Senior Staff Design Engineer focused on the development of catheter-based technologies for acute ischemic stroke. In this senior technical role,…
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Senior Manager - Quality Engineering
Oracle
Denver, CO
- $126,200 to $264,100 USD / year
…through robust quality systems, supplier quality management, process controls, and continuous improvement initiatives. The Senior Manager partners closely with Manufacturing, Engineering,…
Added 1 min ago
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Senior Full Stack Engineer – .NET & C#
Cognizant
Denver, CO
- $86,000 to $99,000 USD / year
As a Senior Full Stack Engineer – .NET & C#, you will make an impact by designing and developing scalable enterprise applications that support healthcare payer operations, including…
Added 1 min ago
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Senior .NET Full Stack Engineer with C#
Cognizant
Denver, CO
- $86,000 to $99,000 USD / year
As a Senior .NET Full Stack Engineer with C#, you will make an impact by designing and developing scalable enterprise applications that support healthcare payer operations, including…
Added 1 min ago
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Eliassen Group
Denver, CO
- $80 to $90 USD / hour
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Added 2 mins ago
Manager III, Security Engineer, AWS Vulnerability Management - Third Party Software and Software Supply Chain
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Senior Automation Engineer
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Planning Data Process Engineer
General Dynamics - Bath Iron Works
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- $79,400 to $100,700 USD / year
…technically skilled individual to join our planning team as a Data Process Engineer. This role is ideal for someone who is naturally curious, persistent in problem solving, and motivated to…
Added 3 mins ago
Manufacturing Engineering, Structures
Vast
Long Beach, CA
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Manufacturing Engineering, ECLSS
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Erwin Penland LLC

IT Support Engineer

Greenville, SC, United States

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Job details

Experience: 3–5 years of experience in desktop support, IT support engineering, or a similar technical role.
Posting language: English
Posted: Nov 4, 2026

Original job description

Agency:

Omnicom Advertising

Job Function:

Technology

Job Subfunction:

IT Support

Job Description:

IT Support Engineer – EP+Co

Overview

EP+Co is seeking an experienced, customer-focused IT Support Engineer to provide advanced technical support and assist with the management of technology systems within a fast-paced advertising and marketing agency.

This position will serve as a key technical resource responsible for resolving complex hardware, software, endpoint management, and connectivity issues while supporting the day-to-day technology needs of employees. The role requires strong expertise in Apple macOS environments, experience with Microsoft 365, and the ability to troubleshoot and resolve technical issues independently.

The IT Support Engineer will collaborate with IT leadership, internal teams, and external technology partners to maintain a reliable, secure, and efficient technology environment that supports the agency's business operations and creative workflows.

Job Details

This role will be based in our Greenville, SC office
Hybrid – Monday and Friday are remote. Tuesday, Wednesday and Thursday in the office. Other office days may be required based on job needs.
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Key Responsibilities

Technical Support and Troubleshooting

Provide technical support for on-site and remote employees, including escalated issues requiring advanced troubleshooting.
Diagnose and resolve complex macOS, Windows, hardware, software, and network connectivity problems.
Support creative production workstations, peripherals, and specialized software applications.
Investigate recurring technical issues, identify root causes, and recommend long-term solutions.

Endpoint and Device Management

Administer and support Apple devices using Jamf Pro and Apple Business Manager.
Manage device enrollment, configuration profiles, application deployments, operating system updates, and security policies.
Assist with device lifecycle management, hardware inventory, and replacement planning.
Support endpoint security, patch management, and compliance requirements.
Develop and maintain standardized device configurations and deployment procedures.

Application and Collaboration Platform Support

Provide technical administration and support for Microsoft 365, including Teams, OneDrive, SharePoint, and Outlook.
Troubleshoot Adobe Creative Cloud and other applications used in creative production.
Assist with Microsoft Entra ID, user provisioning, access management, and multifactor authentication.
Support cloud-based business applications, shared file systems, and collaboration tools.
Coordinate with software vendors and external partners to resolve application-related issues.

IT Operations and Infrastructure Support

Troubleshoot wired and wireless connectivity, VPN access, DNS, DHCP, and related network services.
Assist with administration and troubleshooting of conference room technology and audiovisual systems.
Participate in infrastructure upgrades, technology deployments, and IT improvement initiatives.
Maintain technical documentation, system configurations, support procedures, and asset records.
Assist with onboarding and offboarding processes, including user access, equipment preparation, and account deprovisioning.
Identify opportunities for automation, process improvement, and increased operational efficiency.

Required Qualifications

3–5 years of experience in desktop support, IT support engineering, or a similar technical role.
Strong hands-on experience supporting and troubleshooting Apple macOS environments.
Experience with device management platforms, preferably Jamf Pro.Working knowledge of Microsoft Windows and Microsoft 365 applications.
Experience troubleshooting network connectivity, software, hardware, and authentication issues.
Understanding of endpoint security, patch management, and IT operational best practices.
Strong analytical, problem-solving, documentation, and customer service skills.
Ability to independently prioritize and resolve complex technical issues.
Effective communication skills and ability to work with both technical and nontechnical employees.
Ability to provide consistent on-site support at the Greenville office.

Preferred Qualifications

Experience administering Jamf Pro and Apple Business Manager.
Familiarity with Microsoft Entra ID, Intune, and Microsoft 365 administration.
Experience with scripting and automation using Bash, PowerShell, or similar tools.
Experience supporting Adobe Creative Cloud, high-performance creative workstations, and media production workflows.
Familiarity with Google Workspace and SaaS application administration.
Knowledge of enterprise networking, wireless infrastructure, firewalls, and VPN technologies.
Experience supporting Microsoft Teams Rooms and conference room audiovisual systems.
Previous experience in advertising, marketing, media, or creative production organization.
Relevant technical certifications, including CompTIA Network+, Apple Certified IT Professional, Jamf certifications, or Microsoft certifications.

Core Competencies

Advanced Technical Troubleshooting:Demonstrates strong diagnostic skills and the ability to resolve complex technical issues.
Customer Service: Provides responsive, professional technical assistance with a focus on employee productivity.
Ownership and Accountability: Independently manages technical issues through resolution and follows up appropriately.
Collaboration: Works effectively with IT leadership, colleagues, vendors, and business stakeholders.
Adaptability: Responds effectively to changing priorities, technologies, and business requirements.
Continuous Improvement: Identifies opportunities to improve system reliability, security, and operational processes.

To the extent permissible by local law, Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us - we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

For US Job Seekers:

It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.

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