Avaya Aspect Dialer

Company Description EROS Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want it. By leveraging for its clients its technological edge and right-sourcing advantage, EROS in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client.

Job Description

Position: - Avaya Aspect Dialer Location: - Dallas, TX Joining Mode: - 6+ Month Contract Job Description:- Experience in technical support for High Volume Enterprise deployment of ALM/UIP Systems is highly desired. This includes Monitoring and trouble shooting. Extensive Technical and administrative knowledge in Aspect products specifically ACD,ALM, UIP, AQM and CallMiner Knowledge and Experience in Contact Center ACD integration on platforms such as Avaya, Genesys, and Cisco Practical experience of solution deployments involving contact center solutions including Cisco ICM, IVR, NICE Call Recording, and AcmePacket Session Border Controllers

Key Responsibilities

Lead installation/deployment effort with the vendor and document technical details (HLD, LLD, BRD and PAR documents) Build and document Test Plan, Test Cases against requirements. Good presentations skills, to support Client Manager for preparation of presentation deck. Excellent communications skills written and verbal Problem solving techniques Effectively present technical information clearly and concisely Documentation – Functional Specifications and Technical References. Additional Information All your information will be kept confidential according t o EEO guidelines.