Jobs in the United States

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Added 7 mins ago
Real-Time Software Engineers (Associate or Experienced)
The Boeing Company
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…metro area) is seeking several Real-Time Software Engineers (Associate or Experienced) to develop, integrate, test, and deliver complex software solutions. This position will focus on…
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- $75,000 to $85,000 USD / year
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Erie Insurance

Claims Manager

Charlotte, NC, United States

$99,336.00 - $158,679.00 *

Apply on jobs.erieinsurance.com About employer

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Job details

Pay: $99,336.00 - $158,679.00 *
Apply by: Nov 12, 2026
Education: High school diploma
Posting language: English
Posted: Nov 5, 2026

Original job description

Division or Field Office:

Charlotte Branch Office

Department of Position:

Claims Department

Work from:

North Carolina or Virginia Branch Office

Salary Range:

$99,336.00 - $158,679.00 *

salary range is for this level and may vary based on actual level of role hired for

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location (State) based on ERIE's geographical differences, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.

At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

We strive to be Above all in Service® to our customers - and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:

Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
Pension. We are among the 2% of Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of services.
401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
Career development. Including a tuition reimbursement program for higher education and industry designations.

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Position Summary

Manages the activities of assigned supervisors and personnel for one or multiple lines of business. Also develops, implements and maintains workflow, claims processes and new systems.

This is not a work from home position. Ideally the successful candidate will work from one of the branch offices in NC or VA. However, consideration will be given for candidate to work out of one of the offices in the SE Region.
The successful candidate will primarily oversee HAL claims for NC & VA.

Duties and Responsibilities

Manages overall operations of designated area of authority. Interviews, hires, trains and directs personnel. Prepares and conducts performance assessments, coordinates discipline and oversees Employee development as required.
Reviews claims correspondence and maintains working knowledge of files and reserves as necessary. Counsels claims personnel on further activity.
Resolves coverage or unusual questions within designated authority. Conducts related research as necessary.
Responds to claim complaints and inquiries from Policyholders and claimants.
Assists the VP, Field Claims in the supervision of various claims processes and procedures.
Makes recommendations to and participates with claims manager in developing and evaluating claims procedures.
Ensures proper staffing. Coordinates vacations, meetings, seminars and other related activities.
Evaluates and monitors equipment needs of the field office. Works to acquire items essential to claims operations.
Interacts with branch management and Agents and assists or acts on behalf of the VP, Field Claims when necessary.

Duties and Responsibilities (cont'd if applicable)

Where applicable, directs salvage disposal. Review reports, payments and buyers and negotiates salvage contracts.
Where applicable, approves stated value appraisals.

The first four duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

Regular and predictable attendance is an essential job function. For certain positions at ERIE, including leadership roles, regular and predictable onsite presence may also be an essential job function based on business and operational needs.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.

Capabilities

Collaborates (Leader)
Self-development (Leader)
Customer Focus (Leader)
Instills Trust (Leader)
Persuades (Leader)
Decision Quality (Leader)
Drives vision and purpose (Leader)
Cultivates Innovation (Leader)
Nimble Learning (Leader)
Develops Talent (Leader)
Plans and Aligns (Leader)
Values Diversity (Leader)
Ensures Accountability (Leader)
Optimizes Work Processes (Leader)

Qualifications

Minimum Educational Requirements

High school diploma, or GED, required.
Bachelor's degree preferred.

Additional Experience

Seven years of claims adjusting experience, or related experience, required.
Claims supervisory experience preferred.
Where applicable, the position requires the incumbent to serve on the Catastrophe Team, which may include travel on short notice to other locations for periods in excess of two consecutive weeks.

Designations and/or Licenses

Completion of Associate in claims (AIC) designation preferred.
Willingness to obtain and maintain any required licenses.
Valid driver's license required.

Physical Requirements

Use of Personal Protective Equipment (PPE) is required for this role.
Ability to move over 50 lbs using lifting aide equipment; Occasional (<20%)
Climbing/accessing heights; Rarely
Driving; Often (20-50%)
Lifting/Moving 0-20 lbs; Occasional (<20%)
Lifting/Moving 20-50 lbs; Occasional (<20%)
Manual Keying/Data Entry/inputting information/computer use; Often (20-50%)
Pushing/Pulling/moving objects, equipment with wheels; Occasional (<20%)

Apply on jobs.erieinsurance.com About employer

More about this job

Skills

Workflow
Research
Claims procedures
Claims processing
Valid driver's licence
Personal protective equipment
Data entry

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Work requirements

Jobs in the United States