Description
About Ergotron:
Ergotron, Inc. is a global leader in designing ergonomic solutions that connect people and technology to enhance human performance, health and happiness. Through its 40+-year history, Ergotron has led the industry with innovative, professional-grade products and customer-focused service. The company has earned more than 200 patents and through the Technology of Movement™, established a growing portfolio of products and solutions to help create environments that promote wellness, productivity and efficiency. Ergotron is headquartered in St. Paul, Minnesota, with a strong presence in North America, EMEA and Asia Pacific. For more information, please visit www.ergotron.com.
Position Summary:
The Systems Administrator plans and schedules the development, configuration and administration of Ergotron's infrastructure compute and networking operations. They are responsible for configuring and supporting local and cloud IT infrastructure, Infrastructure-as-a-Service (IaaS) solutions and security technologies in Murfreesboro, TN, Eagan, MN and Amersfoort, NL, and for the performance of operational tools and equipment. They are responsible for working independently and under guidance configuring and supporting a manufacturing industry/environment with administration, configuration and troubleshooting of the following technologies: VMware/Hyper-V, storage arrays, storage area networks, network firewalls, routers, switches, wireless access points, Microsoft Azure, Office 365, Active Directory, Exchange, Windows Server and various security technologies. This position reports to the Manager Service Operations & Security, Information Services. The Systems Engineer configures, administers, and supports IT infrastructure and technologies within a manufacturing environment, including industrial label printers, barcode scanners, handheld RF devices, mobile computing terminals, production workstations, and shop floor data collection systems. Supports manufacturing equipment and tooling that utilize Windows, Linux, embedded operating systems, and network connectivity. Troubleshoots hardware, software, connectivity, and integration issues involving production equipment, manufacturing execution systems (MES), ERP systems, and inventory management applications. Collaborates with Manufacturing, Engineering, Operations, and equipment vendors to maintain system availability, minimize production downtime, and ensure reliable integration between shop floor technologies and enterprise IT infrastructure.
Position Responsibilities:
- Establishes and maintains server and network performance, configures and updates server and network equipment and connections and troubleshoots server and network problems.
- Maximizes performance by troubleshooting server and network problems, outages and scheduling upgrades.
- Defines, documents, and enforces Ergotron system standards.
- Updates servers and network equipment with latest security patches.
- Secures server and network systems by establishing and enforcing policies and defining and monitoring access.
- Engages associates, technical personnel, management specialists, or vendors to solve problems.
- Collaborates on current and future design and technology changes for Ergotron server and network infrastructure.
- Engages with MSP/NOC/SOC for projects, monthly meetings and issue resolution.
- Participates in IT Change Board as needed, driving best practice in IT Service and Change Management.
- Maintains currency with technology and assists in planning for future upgrades/integrations and organizational changes.
- Participates in disaster recovery procedures, breach or security drills, responds to and provides post-event analyses of security incidents.
- Promotes a culture of security awareness and arranges continuing education of personnel to ensure security policies are adhered to.
- Updates job knowledge by participating in educational opportunities, reading professional publications, and participating in professional organizations.
- Builds, configures, administers and supports the Virtual environment both on premise and cloud hosted. Including Hyper-V, VMWare, ESXI servers, storage arrays, and storage area networks.
- Administers and supports LANs, WANs, Site-to-Site VPNs, firewalls, VPN concentrators, routers, switches, wireless networks and network security solutions.
- Responsible for day-to-day maintenance of development, test, production and disaster recovery environments, including backup and log management, systems monitoring and user management.
- Supports and maintains network business applications, including engineering applications like CAD systems and 3D printing environments Possesses an understanding of networking concepts (TCP/IP, VLANs, subnets, DNS, DHCP, FTP, VPN, SSL, Wi-Fi, SD-WAN)
- Proficient with Microsoft technologies including Windows Clients, Windows Server, MSSQL, Active Directory, Group Policy, Office 365, Exchange, Teams, and SharePoint.
- Experience configuring and designing high performance network connectivity systems from manufacturers such as Cisco Meraki and Fortinet including firewalls, switches and access points.
- Experience with IaaS/PaaS/cloud solutions in Azure, including configuration and administration of VMs, virtual networks, web servers, SQL databases and public DNS. AWS, Google, and OCI are desirable.
- Experience with MFA, SSL Cert Management, SSO/SAML implementation and management.
- Experience with penetration test remediation, Microsoft Sentinel, Defender for endpoints, Intune (MDM) is a plus.
- Familiarity with security related solutions like Currentware, BeyondTrust, KnowBe4, Cohesity, zScaler and OpenVPN is highly desirable.
- Familiarity with Oracle, Salesforce, and Infor SyteLine is highly desirable.
- Advanced scripting knowledge (Powershell, VBSript, etc) is a plus.
- Familiarity with VoIP phone systems and physical security and surveillance solutions is desirable.
- Additional duties as requested.
Position Requirements (Knowledge and Experience):
- 5+ years of IT server, infrastructure, IT business operations and/or IT security
- Bachelor's degree in IS, Engineering, Computing, or equivalent experience.
- Experience with Mergers & Acquisitions is a plus.
- Ability to travel to other locations as needed.
- Must be able to perform the physical requirements of the job as described to you for the position
Benefits:
- At Ergotron, we are committed to moving you forward with leading benefits and reward programs. Beyond a fast-paced, innovative and flexible work environment, we offer a comprehensive and competitive pay and benefits package. (Use below bullets for United States, delete for Global positions)
- Our total rewards package includes, but not limited to; competitive wages consisting of base pay, bonus and/or incentive pay based on position, medical, dental, vision, life, disability, tuition reimbursement, 401k with match, and an Employee Assistance Program (EAP).
- We work hard and we recharge. With competitive Paid Time Off (PTO) programs which includes vacation and sick and safe time, eleven paid holidays and summer hours (based on role and location) our employees have ample time throughout the year to spend with family and friends, traveling or relaxing.
- We are proud to support our employees and their growing families by offering ten weeks of paid maternity leave, four weeks of paid paternity leave, and three days of paid grandparents leave.
- Both our newest and our most tenured employees are formally recognized. Our career milestones program ensures that our new team members feel welcome and rewards employees at five years, ten years, fifteen years and beyond.
ONE Core Values:
· Customer-Centric Innovation · Built to Last · Always Improving · Integrity