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HPE Networking Account Executive - DoD US Army
Hewlett Packard Enterprise
All, DC · All, AL · All, GA · All, MD · All, NC · All, VA
…help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to…
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Technical Program Manager - Software Engineering
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Ft. Collins, CO · Spring, TX · Bloomington, MN
The HPC & AI Software team is seeking an experienced Technical Program Manager to define and lead product integration through software development lifecycle checkpoints. This leadership…
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Rooms Operations Manager
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Added 1 min ago
Senior Environmental Program Manager
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…relationships? We are seeking a Senior Environmental Program Manager to lead execution of a long-term environmental monitoring and operations program supporting U.S. Navy installations…
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Sr Product Manager - DTC
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As a Senior Product Manager for DTC at Pattern, you will own the strategy and roadmap for the software that powers our direct-to-consumer fulfillment operation. You will lead a dedicated…
Added 2 mins ago
Test Engineer
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BWDS 17594- NSWC Engineering Support Services Landing Page
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BWDS 17594- NSWC Engineering Support Services Landing Page (NSWCESS-2026-25809):
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The Manager establishes procurement priorities, leads supplier and commercial strategies, oversees purchase order execution and delivery performance, and ensures risks are identified and…
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Construction Inspector I
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Systems Engineer, SME
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…team. The technical expert filling this position will be an engineering trusted advisor and consultant to the government that supports government-led ongoing and future sustainment,…
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Lead- Technical Group Technology Scaling USA
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Plant Engineering Manager
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Staff Technical Program Manager - AI/ML
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…VMWare Cloud Foundation, VMWare Horizon, VMWare Site Recovery Manager, VMWare vSphere engineering in regards to supporting hybrid cloud and systems architecting to provide High Availability…
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…communication. This role operates in environments where uptime, data security, and regulatory sensitivity (HIPAA, PHI handling, clinical and lab operations) carry real operational weight,…
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ERCOT

Client Services Account Manager

Taylor, TX, United States

$66,000 - $91,000

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Job details

Pay: $66,000 - $91,000
Posting language: English
Posted: Nov 3, 2026

Original job description

At ERCOT, our diverse and dynamic work environment provides a platform on which employees can work together to build the future of the Texas power grid and wholesale market utilizing the latest technologies and resources. We encourage you to join our talented, dedicated workforce to develop world-class solutions for today and tomorrow’s energy challenges while learning new skills and growing your career.

ERCOT is committed to fostering inclusion at all levels of our company. It is the cornerstone of our corporate values of accountability, leadership, innovation, trust, and expertise. We know that individuals with a wide variety of talents, ideas, and experiences propel the innovation that drives our success. An inclusive and diverse workforce strengthens us and allows for a collaborative environment to solve the challenges that face our industry today and in the future.

JOB SUMMARY

Serves as the primary point of contact between ERCOT and current and prospective Market Participants, managing relationships and facilitating registration and qualification processes. Resolves inquiries, issues, and disputes independently, ensuring responses are timely, accurate, and consistent with ERCOT's governing documents. Maintains deep subject matter expertise in ERCOT market protocols, rules, and business processes, and represents ERCOT authoritatively in cross-functional interactions with Market Participants and internal business areas.

JOB DUTIES

Understands the basic principles, theories and concepts related to the profession and learns how to apply them within the ERCOT culture.
Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
Contributes to specific objectives and outcomes as directed.

ADDITIONAL JOB DUTIES

Level 1

Establishes and develops an effective business relationship with each assigned Market Participant
Facilitates timely and accurate resolution of day-to-day operational issues on behalf of Market Participants using established ERCOT processes
Assists Market Participants in meeting registration and qualification requirements
Develops subject matter expertise on ERCOT grid and market operations to identify, contribute to the design of, and deliver training to market participants
Develops account plans to identify and execute tasks aligned with each Market Participant’s needs and based on a solid understanding of their operational interactions with ERCOT
Facilitates communication between Market Participants and various ERCOT departments and promotes effective interdepartmental working relationships
Builds knowledge of ERCOT market protocols, ERCOT’s operations and business functions in order to be an effective liaison between ERCOT and Market Participants on a wide range of subjects across most of ERCOT’s functions
Applies ERCOT protocols and business procedures consistently with all Market Participants under strict confidentiality
Assists with projects and process improvements, as necessary, to resolve Market Participants’ business issues
Participate in projects, process improvements, and stakeholder activities as required
Represents ERCOT in operational discussions, trainings, or stakeholder forums as required
Coordinates or facilitates/participates, as needed, in stakeholder processes to support ERCOT and Market Participants

Level 2 - Above +

Maintains and enhances effective strategic business relationships with each assigned Market Participant
Independently resolve most Market Participant inquiries, issues, and disputes with sound judgment
Grows knowledge in ERCOT market and operations to identify, contribute to the design of market education, and deliver training to market participants
Guides communication between Market Participants and various ERCOT departments and promotes effective interdepartmental working relationships to assist in developing mutual team goals
Maintains and expands knowledge of ERCOT market protocols, ERCOT’s operations and business functions in order to be an effective liaison between ERCOT and Market Participants on a wide range of subjects across most of ERCOT’s functions
Advises Market Participants in meeting registration and qualification requirements
Participates actively in projects and process improvements, as necessary, to resolve Market Participants’ business issues
Actively participate in projects and process improvement efforts
Serve as an emerging subject-matter expert in multiple ERCOT business domains

Level Senior - Above +

Demonstrates leadership in collaborative problem solving and in resolution of day-to-day operating issues on behalf of Market Participants
Shares strong subject matter expertise in one or more areas of ERCOT’s operations to provide in-depth knowledge for Client Services
Manages complex business relationships between ERCOT and assigned Market Participants
Supports and encourages to team members to achieve a high standard in professionalism, client interaction and personal development
Assists in the creation and maintenance of documentation, procedures, and training materials for Client Services personnel
Gives guidance and advice to Market Participants on ERCOT protocols and business procedures consistently while maintaining strict confidentiality
Develops expertise in ERCOT market and operations
Identifies opportunities and contributes to the design and delivery of market education training to market participants
Guides and leads effective interdepartmental working relationships and assists in developing mutual team goals
Coordinates stakeholder processes to support ERCOT and Market Participants
Serves as mentor to less experienced co-workers in Client Services

EXPERIENCE

Requires minimum 2 years of industry or job-related experience preferred, ideally within the electric energy or electric utility industry
Requires understanding of competitive electric markets and interconnected transmission/distribution system operations
Prefer experience with mission-critical data processing, customer service, collaboration, and multitasking

EDUCATION

Bachelor's Degree : Engineering, Finance, Business, Computer Science, or related field; or equivalent experience

The foregoing description reflects the minimum qualifications and the essential functions of the position that must be performed proficiently with or without reasonable accommodation for individuals with disabilities. It is not an exhaustive list of the duties expected to be performed, and management may, at its discretion, revise or require that other or different tasks be performed as assigned. This job description is not intended to create a contract of employment with ERCOT. Both ERCOT and the employee may exercise their employment-at-will rights at any time.

ERCOT is firmly committed to equal employment for all qualified persons without regard to race, sex, medical condition, religion, age, creed, national origin, citizenship status, marital status, sexual orientation, physical or mental disability, ancestry, veteran status, genetic information or any other protected category under federal, state or local law.

Expected Salary Range:

$66,000 - $91,000

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