Client Services Specialist

Company Description We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

Accept and coordinate referrals for child care. Accurately determine eligibility of families for service and maintain appropriate eligibility documentation. Provide information relative to quality child care to assist parents in making informed choices of child care arrangements. Enter client information into the automated system. Accurately communicate program information to the parent, educate parents about their rights and responsibilities, respond to parent complaints, and assure that the needs of parents and children are met. Track and process client redeterminations. Terminate child care services as needed. Maintain a high level of client satisfaction with conflict resolution, advocacy, and exemplary customer service practices. Enroll eligible children for services. Promote and ensure parental compliance with terms of the Personal Responsibility Agreement involving sanctions as warranted. Ensure Parental Choice. Authorize payments to eligible CCAS providers with appropriate documentation. Assess parent share of costs accurately. Maintain adequate documentation in each client file to support changes, manage intake, and referrals for special direct child care programs and initiatives. Maintain knowledge of current eligibility guidelines, funding guidelines, and departmental policies; apply guidelines and policies to individual cases. Communicate the waiting list process to clients. Maintain a productive work environment. Notify your supervisor of any real or perceived problems. Ensure confidentiality of clients, potential clients, children, and co-workers. Focus on self-growth and continuous improvement. Ensure that clients of all races, religions, family backgrounds and cultures are treated with respect and consideration. Establish, maintain, and foster positive and harmonious working relationships. Arrive at work, on time, ready to work scheduled hours. Must be aware of the legal and professional responsibilities about reporting suspected child abuse and neglect by parents, staff members, and others, in accordance with the provisions of Federal, State, or local law. Refer suspected fraud or misuse of funds to immediate supervisor or other management... Ensure that any on-the-job accidents are reported immediately and followed-up with appropriate forms. Ensure work time is submitted accurately and timely in payroll system. Comply with Quality Assurance staff’s deadlines and instructions for case file corrections. Attend meetings, trainings, and workshops as specified by management. Work effectively and efficiently in a deadline driven atmosphere. Communicate positively with parents, primary caregivers, and child care providers. Work independently and cooperatively, using good time management skills and flexibility. Use all basic office equipment in an efficient and effective manner. Make accurate math calculations. Keep work area clean and well maintained. **The above statements are not a complete list of all responsibilities and duties performed by employees in this job. As a condition of employment, employees are required to perform other related duties and special projects as assigned

Qualifications

Bachelor’s degree with course work in child development, early childhood education or closely related field OR High School diploma / GED with a minimum of three years work experience in a Workforce Solutions Child Care position or similar customer service position working with low-income families. Previous eligibility determination experience helpful. Strong interpersonal skills required. Bilingual (English/Spanish) helpful. Excellent communication and organizational skills required. Ability to communicate effectively with all levels of employees and management, both orally and in writing using professional business language, while paying close attention to spelling and grammar. Ability to balance a variety of duties, prioritize, and meet deadlines. Ability to communicate effectively with clients, other team members, and management. Must have experience working in Microsoft Office Suite. Ability to understand and carry out instruction and procedures with normal supervision. Available for a light amount of night and weekend work. Ability and desire to work with a diverse population and low-income individuals required. Must be willing to take and pass a drug/alcohol test and comply with the “Drug Free”: Agency Policy Must be able to pass regular criminal history checks. Must possess ability to provide reliable transportation capable of regional travel. Must possess and maintain valid Texas motor vehicle operator’s permit of appropriate classification and endorsement as required. Must agree to maintain a satisfactory MVR and minimum requirement of insurability as required by law. MVR background checks may be conducted by the agency. Additional Information All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions. When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others. APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact recruitassist@apmnet.us.