Director Loss Mitigation

Director Loss Mitigation

About EPM

Founded in 2008, EPM is one of the leading wholesale mortgage lenders in the U.S. Headquartered in Atlanta, GA, and licensed in all 50 states, we offer a full range of loan products - including conventional, FHA, VA, non-QM, renovation, and USDA.

Our vision is to live in a world where everyone has the opportunity for The American Gift. Our goal is not only to facilitate homeownership but also to empower individuals and families through informed financial decisions.

Empowering You. We’re committed to giving our team members the operational support, technology, and tools they need to work efficiently and deliver exceptional service. Combined with a collaborative culture rooted in radical candor and innovation, we empower our people to do their best work every day while helping to shape our future.

The Role

We are seeking an experienced Director of Loss Mitigation to join our team. This role The Director is responsible for overseeing the Loss Mitigation function to ensure all processes, loan quality standards, and regulatory requirements are consistently met for loans in loss mitigation or for borrowers experiencing financial hardship. The Director provides direction and guidance, establishes department policies, and ensures timely, compliant, and accurate decision-making.

Successful candidates extensive experience in mortgage underwriting, a strong leadership background, and hold a Direct Endorsement (DE) designation for FHA loans and proven ability to work in a fast-paced environment. If you feel this is the right opportunity, apply today!

What You'll Do

• Oversee the review and underwriting of loans in loss mitigation, ensuring compliance with FHA, VA, USDA, FNMA, FHLMC, and company guidelines.
• Develop, implement, and maintain department policies, procedures, and best practices to ensure efficient and compliant loss mitigation operations.
• Monitor team performance, workload, and turnaround times, ensuring timely decision-making and adherence to investor and regulatory timelines.
• Serve as the escalation point for complex or high-risk loss mitigation cases, providing expert guidance and decision support.
• Collaborate with Servicing, Collections, Legal, and other departments to ensure coordinated and compliant loss mitigation efforts.
• Track and report department metrics, including loan volumes, approval rates, and turnaround times, providing regular updates to executive leadership.
• Ensure team members receive ongoing training and development to maintain knowledge of industry regulations, investor guidelines, and company policies.
• Maintain up-to-date knowledge of industry trends, regulatory changes, and best practices in loss mitigation.
• Additional responsibilities assigned due to business needs.

What You Bring

• High school diploma required; college degree preferred.
• 10+ years of mortgage underwriting experience required, preferably within a wholesale lending environment.
• 3+ years management experience.
• Recent experience in loss mitigation preferred.
• Must hold a Direct Endorsement (DE) designation for FHA loans.
• Deep knowledge of home loans, residential mortgages, and loss mitigation processes, including conventional, VA, FHA, USDA, Non-QM loans, and investor guidelines.
• Expert understanding of compliance standards, including federal regulations (e.g., RESPA, TILA, Dodd-Frank) and company policies.
• Proven leadership and management skills with the ability to mentor, motivate, and develop team members.
• Strong decision-making, analytical, and problem-solving skills, particularly in complex loss mitigation scenarios.
• Excellent communication and interpersonal skills for collaborating with internal teams, executive leadership, and borrowers when necessary.
• Technologically proficient and able to implement new tools or processes to improve efficiency and compliance, Proficiency with Encompass LOS required.
• Ability to manage high volumes of work while maintaining accuracy and regulatory compliance.

EPM is an equal opportunity employer committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.

Candidate Acknowledgment Statement

By clicking "Apply for this Job," I acknowledge that I have reviewed, understand, and agree to the terms outlined in the linked EPM Legal Statement and Application Addendum.