Front Office Agent

Part-time

Front Desk Agent - Equinox Hospitality-Sonesta Simply Suites 12525 GREENVILE AVE DALLAS, TX 75243

Job Description

Front Desk Agent, you will be the first point of contact for our guests and provide exceptional customer service. Your role will involve assisting guests with check-in and check-out, answering inquiries, and ensuring a positive experience for all visitors. At times Front Desk Agents work during shift with minimal supervision, and must ensure that the quality and integrity of the establishment are diligently maintained

Duties:

• Greet guests with a warm and welcoming demeanor.
• Assist guests with check-in and check-out processes.
• Provide information about hotel amenities, services, and local attractions.
• Handle guest inquiries and resolve any issues or complaints promptly.
• Maintain accurate records of guest interactions and transactions.
• Coordinate with other hotel departments to ensure guest requests are fulfilled.
• Maintain a clean and organized front desk area.
• Balancing the accounts from day shift.
• Managing front desk activity and handling guest check-ins and checkouts.
• Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference.
• Handling customer requests and complaints and directing other employees or departments accordingly.
• Managing and updating all official documentation pertaining to the role.
• Ensuring that all end-of-shift activities have been successfully executed.
• Answering calls and queries related to potential booking.
• Perform other duties as requested by management.

Qualifications:

• Previous experience in a hotel or hospitality setting is preferred.
• Knowledge of safety and security procedures.
• Strong customer service skills with the ability to handle difficult situations professionally.
• Excellent communication skills, both verbal and written.
• Multilingual abilities are a plus.
• Proficient in using hotel management software and computer systems.
• Strong knowledge of front desk operations, including check-in/check-out procedures and reservations management.
• Ability to handle cash transactions accurately and responsibly.
• Detail-oriented with strong organizational skills.
• Attention to detail and organizational skills.
• Time management and multitasking skills.
• Excellent verbal and written communication skills.
• Ability to solve problems and diffuse tense situations.

Requirements: Adhere to weekly schedule and dress code implemented by General Manager.

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.

Benefits: 401(k), Dental, Health and Vision insurance, Paid time off.

Schedule: Rotating shifts including mornings, evenings, nights, weekends and holidays.

Work Location: In person.

FLSA status: Non-exempt.