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Care Manager (LPN/LVN) - Hybrid in Putnam County, FL
Molina Healthcare
Palatka, FL · Crescent City, FL
- $21.6 to $46.81 USD / hour
Provides support for care management/care coordination activities and collaborates with multidisciplinary team coordinating integrated delivery of member care across the continuum. Strives…
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Laboratory Assistant
HCA Healthcare
Loxahatchee, FL
…Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three…
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Military & Family Life Counselor - SOCOM
Magellan Health Services
Eglin AFB, FL
…POC and approved by the Office of Secretary of Defense (OSD) program manager. Counselor will flex schedule to respond to urgent requests as needed or at the request of the Regional…
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RN PAT
HCA Healthcare
Aventura, FL
…offering the best for our patients. Aventura’s Comprehensive Community Cancer Program is accredited by the American College of Surgeons Commission on Cancer. Knowledgeably treating patience…
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Military & Family Life Counselor- Temporary Backfill
Magellan Health Services
Key West, FL
…members. ARC CYB counselors may be assigned to DoDEA schools and community schools and will need to have experience working in a school setting to qualify for ARC role in backing up a…
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MH
Care Manager (RN) - Hybrid in Volusia County, FL
Molina Healthcare
DeBary, FL · Orange City, FL
- $23.76 to $51.49 USD / hour
Provides support for care management/care coordination activities and collaborates with multidisciplinary team coordinating integrated delivery of member care across the continuum. Strives…
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SC
Resort Maintenance Technician
Sun Communities
Homosassa Springs, FL
- $18 USD / hour
Tuition Reimbursement program providing financial support to team members who further their formal education
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MI
Part-time Nabisco Merchandiser
Mondelez International
Deltona, FL
- $15 to $17 USD / hour
- Part-time
…Retail Merchandiser, you’ll stock shelves, build displays, and support seasonal launches for beloved brands like Oreo, Ritz, belVita, Chips Ahoy!, and Triscuit. With a flexible schedule and…
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Sales and Service Technician
Bridgestone Americas
Port Orange, FL
May assist Manager or act as Manager-On-Duty in certain circumstances or to support development.
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MH
Care Manager (RN)- Pediatrics Exp Required (Hybrid in Collier County, FL)
Molina Healthcare
Florida City, FL
- $26.41 to $51.49 USD / hour
Provides support for care management/care coordination activities and collaborates with multidisciplinary team coordinating integrated delivery of member care across the continuum. Strives…
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MH
Care Manager (LPN/LVN) - Pediatrics Exp Required (Hybrid in Collier County, FL)
Molina Healthcare
Florida City, FL
- $24 to $46.81 USD / hour
Provides support for care management/care coordination activities and collaborates with multidisciplinary team coordinating integrated delivery of member care across the continuum. Strives…
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CN
Human Resources Assistant
Commander, Navy Installations Command
Naval Air Station Jacksonville, FL
- $25 to $30 USD / hour
Performs administrative and technical support work in a variety of personnel functions. Processes the full range of personnel actions for craft and trade and pay band nonappropriated fund…
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BO
Correctional Treatment Specialist (Case Manager)
Bureau of Prisons/Federal Prison System
Edgefield, SC
- $50,241 to $72,328 USD / year
…assist him in developing new adjustment techniques. The Case Manager helps the offender view problems objectively and to deal with them realistically. Routinely deals with community…
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VH
Registered Nurse - Cancer Care Navigator
Veterans Health Administration
Kings, NY
- $108,092 to $180,197 USD / year
Incumbent will interface with the Veterans Affairs (VA) and community programs to provide continutity of care to patients.
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VH
Registered Nurse (CLC)
Veterans Health Administration
Bedford, MA
- $92,959 to $183,145 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
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VH
Medical Supply Technician (Sterile Processing) - Quality Assurance
Veterans Health Administration
Amarillo, TX
- $54,727 to $71,147 USD / year
Frequent/Occasional Travel: This position may offer occasional travel away from the duty station to assist with Community Based Outpatient Clinic (CBOC) support during periods of required…
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VH
Physician - Primary Care
Veterans Health Administration
Remote, United States
- $124,308 to $315,000 USD / year
…therapist, clinical pharmacists, behavioral health clinician, and a program manager) to oversee and coordinate medical care for a population of Veterans utilizing the Patient Aligned Care…
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VH
Associate Chief Nurse Patient Care Aligned Teams (PACT), Connected Care and Primary Care
Veterans Health Administration
Fort Harrison, MT
- $156,597 to $208,264 USD / year
Relates effectively with customers, families, and the community as well as program and service leaders at the local and network levels.
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VH
Clinical Laboratory Scientist
Veterans Health Administration
Houston, TX
- $67,931 to $130,702 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
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VH
Laborer
Veterans Health Administration
Charleston, SC
- $20 to $24 USD / hour
…Technician Supervisor. In this position, one performs various support duties, which involve trades, facilities, warehousing, and…
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VH
Registered Nurse-Inpatient Mental Health
Veterans Health Administration
White River Junction, VT
- $79,295 to $138,124 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
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UA
Program Manager
U.S. Army Corps of Engineers
Saint Louis, MO
- $128,967 to $197,200 USD / year
…Directs the formulation of the District's ten year civil works program and annual program budget. | As the Districtâs senior civilian, provides continuity of corporate leadership and…
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VH
Staff Assistant
Veterans Health Administration
Vancouver, WA
- $89,508 to $116,362 USD / year
Build cross-program collaboration with clinical, administrative, fiscal, and communications stakeholders to support Director-level decision-making.
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VH
Sewing Machine Operator
Veterans Health Administration
Fayetteville, AR
- $21 to $24 USD / hour
…organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide…
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OPERATIONS RESEARCH ANALYST
Organization of the Joint Chiefs of Staff
Pentagon, Arlington, VA
- $169,279 to $197,200 USD / year
Support similar duties to the European/NATO area of analytic responsibility, but could be focused on other areas of analytic responsibility; to include but not limited to the Pacific and…

ePlus Technology, inc.

Customer Success Manager (Req #1487)

TX, United States

$75,000 to $120,000 USD / year

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Job details

Pay: $75,000 to $120,000 USD / year
Experience: Minimum 3 – 5 years of experience in a client-facing position
Posting language: English
Posted: Nov 4, 2026

Original job description

Overview

As a Customer Success Manager (CSM) you will be accountable for managing the customer experience and satisfaction of Services delivery to client accounts, within a defined area of the customer base, and you will be accountable for the overall service relationship. You will promote the continuous improvement of productivity, service quality and customer satisfaction by focusing on improving resilience and customer service through inventory management, managing expectations, customer account revenue and customer satisfaction objectives.

Your Impact

The essential functions of this position include:

Develop strong relationships and teams, both with external customers and internal constituents
Hold regular face-to-face client meetings, at least once every 4-6 weeks, with regular voice communications every 1-2 weeks, to ensure alignment
Advocate customer needs and issues cross-departmentally
Track and communicate customer satisfaction to all team members and coordinate recovery efforts, when needed
Establish a trusted, strategic partner relationship with each assigned client and drive continued value of our products and services
Lead and manage quarterly and/or semi-annual service business reviews
Coordinate and align with 3rd party ePlus strategic annuity services partners on day-to-day issues and service business reviews
Act as coordinator and customer advocate for difficult customer issues, including root cause analysis and a plan of corrective action in conjunction with engineering operations
Welcome and act as a point of contact and coordinator for clients during the onboarding process
Host go-live meetings with new customers; deliver signed start-of-service letters to billing contacts
Work with customers to maintain key customer information such as contracts, escalation lists and location information
Facilitate communications and handoffs for issues and concerns around non-managed services
Work with sales teams to maximize account growth opportunities, including identification of upsell opportunities within the existing account base
Manage handoff of upsell opportunities to the respective Business Development Executive and/or Account Executive for appropriate follow-up
Provide data for account reconciliation (change orders/true ups) on a quarterly basis
Provide necessary data in support of quotes and contracting of Change Orders
Motivate and mentor team members

Qualifications

Relevant degree and/or professional qualifications
ITIL v. 3 Foundations certification preferred
Minimum 3 – 5 years of experience in a client-facing position
Development and delivery of quality presentations
Working with or for an IT managed services organization / company
Able to work independently and as part of a fast-paced team environment
Strong people management skills with strong communication abilities
Strong client focus and high-level customer service expertise
Demonstrate depth of operational services management expertise
Strong development focus
Systems and IT literate, including Networking, Business Communications, Security, Wireless, SAN and Server Management support, etc.
Ability to travel to customer sites, typically within a 2-3 hour drive; overnight and air or train travel may be required on a limited basis

Position Specifics

The initial base salary range for this position is expected to be between $75,000 and $120,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. ePlus Benefits highlights can be viewed here.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

#IND1

Who We Are

At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results.

Corporate Values

Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.

Commitment to Diversity, Inclusion and Belonging

We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.

Physical Requirements

While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.

ePlus maintains a California Consumer Privacy Act (CCPA) Privacy Notice on our Trust Center, available here: CCPA Privacy Notice.

Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.

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