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C&
Youth Support Specialist
Children & Family Services, Office of
Goshen, NY
- $64,479 to $71,719 USD / year
Duties Description The Youth Support Specialist (YSS) works directly to supervise court-placed youth, age 12-20, who reside at OCFS secure, limited-secure, and/or non-secure residential…
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NURSE PRACTITIONER SUPERVISOR - CENTRALIZED IDT
C2Q
Remote, United States
…that improve patient outcomes, enhance care coordination, and support value-based care objectives. This role will have involvement in clinical programs, transitions of care, preventive…
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Floating Office Manager
CYM Living LLC
Chicago, IL
…empower growth from within. As a vertically integrated firm, we lead with operations by taking a hands-on approach to real estate investment and property management. We accomplish our…
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Kitchen Manager (Floater)
Southwest Foodservice Excellence, LLC
Watkins, CO
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Technical Producer
Maslow Media Group, Inc.
Princeton, NJ
Maslow Media Group is looking for an experienced Technical Producer to lead the planning and execution of live, virtual, and hybrid corporate broadcasts for a leading organization.
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Senior Stationary Engineer
Boeing Aerospace Operations
Aurora, CO
…maintenance, and oversight of mechanical and utility systems that support government and mission‑critical facilities, with primary responsibility for chiller and generator plants as well as…
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Licensed Nursing Home Administrator
PruittHealth
Ridgeway, SC
PruittHealth is seeking an experienced Licensed Nursing Home Administrator (LNHA) to lead the operations of our skilled nursing and rehabilitation center. In this key leadership role,…
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Senior planning/Budget Analyst
CACI
Chantilly, VA · Chantilly
CACI is seeking a highly skilled Senior Planning/Budget Analyst to support our organization's strategic planning, budgeting, and program management processes. This role requires a high…
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Product Area Finance Manager I - MS
BAE Systems
Westminster, CO
Job Description BAE Systems is hiring a Product Area Finance Manager in support of our Aerospace and Mission Systems (AMS) Tactical Solutions (TS) business. This is a key role reporting to…
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Business Development Director
BAE Systems
McLean, VA · Sterling, VA
…role leads account planning, opportunity development, capture support, and customer engagement by aligning NGA mission priorities with differentiated technologies, capabilities, and…
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Product Area Finance Manager II - IPP
BAE Systems
Westminster, CO
Lead a team of finance staff, ensuring adequate development, training, and capabilities to support and deliver on business objectives in support of the TS business.
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Operational Security Specialist
BAE Systems
Merrimack, NH
…secure without compromise while balancing mission needs with support from Program Managers and Program Security…
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PF
Retail Shift Lead - Palo Alto
Pet Food Express
Palo Alto, CA
- $22 USD / hour
Our Lead Sales Consultants are trusted keyholders who drive sales, store operations, and customer engagement. They guide customers through the ins-and-outs of pet parenthood and coach Sales…
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PF
Retail Shift Lead - Burlingame
Pet Food Express
Burlingame, CA
- $21 USD / hour
Our Lead Sales Consultants are trusted keyholders who drive sales, store operations, and customer engagement. They guide customers through the ins-and-outs of pet parenthood and coach Sales…
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SO
Juvenile Justice Workforce Specialist
State of Kansas
KS
- $56,000 to $59,300 USD / year
This position provides workforce development and employment support to residents of the Kansas Juvenile Correctional Complex (KJCC) to prepare them for successful reentry into their…
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Director, Content & Creativity
Mediahub Worldwide LLC
NY
…smaller, original programs, covering all budget levels and brand program…
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Hospitality Director (Olympics) (Airline Client)
OAG Octagon, Inc.
Los Angeles, CA
Our client, one of the world's leading global airlines, is seeking a Hospitality Director to lead the planning, execution, and delivery of a premier C-suite hospitality program surrounding…
Added 1 min ago
Director, Product Management
NetApp
Boulder · Durham · San Jose · Wichita
Build and lead a team of OEM program and partner managers. Set goals, develop talent, and establish clear operating processes.
Added 1 min ago
E
FSO-Con-Tech Con-Tech and Platforms-FSRT-NFR - ServiceNow - Manager - Multiple Positions - 1757742
EY
Raleigh, NC
- $168,010 USD / year
…enhance business and customer-facing platforms and services to support high performance in a rapidly changing, competitive environment. Manage project implementations and develop, invest,…
Added 1 min ago
FC
Corporate Traveler - Sales Development Representative - Irvine, CA
Flight Centre
CA
- $28.85 USD / hour
Drive the beginning of the sales cycle through proactive prospecting and lead qualification activities.
Added 1 min ago
FC
Corporate Traveler - Sales Development Representative - Culver City, CA
Flight Centre
CA
- $28.85 USD / hour
Drive the beginning of the sales cycle through proactive prospecting and lead qualification activities.
Added 1 min ago
Cyber - SAP Cybersecurity - Manager - Consulting - Open Location
EY
Raleigh, NC · Chattanooga, TN · Cleveland, OH · Jericho, NY · Akron, OH · Rogers, AR · Louisville, KY · Atlanta, GA · Pittsburgh, PA · Toledo, OH · Tulsa, OK · Boca Raton, FL · Memphis, TN · Detroit, MI · New Brunswick, NJ · Hoboken, NJ · Minneapolis, MN · Greenville, SC · Phoenix, AZ · San Jose, CA · Tampa, FL · Chantilly, VA · McLean, VA · Las Vegas, NV · Irvine, CA · Cincinnati, OH · Dallas, TX · Des Moines, IA · Sacramento, CA · Orlando, FL · Palo Alto, CA · Stamford, CT · Tucson, AZ · Houston, TX · Boston, MA · Denver, CO · Iselin, NJ · Tallahassee, FL · Secaucus, NJ · New Orleans, LA · Rochester, NY · Indianapolis, IN · Wichita, KS · Washington, DC · Nashville, TN · San Antonio, TX · Jacksonville, FL · Buffalo, NY · Fort Worth, TX · San Mateo, CA · Southfield, MI · Alpharetta, GA · Portland, OR · Charleston, WV · Oklahoma City, OK · Westlake Village, CA · Grand Rapids, MI · Kansas City, MO · Providence, RI · Richmond, VA · San Francisco, CA · Albany, NY · Miami, FL · St. Louis, MO · Baltimore, MD · Grandview Heights, OH · San Diego, CA · Baton Rouge, LA · Seattle, WA · Milwaukee, WI · Charlotte, NC · Los Angeles, CA · Salt Lake City, UT · Arlington, VA · Hartford, CT · Huntsville, AL · Austin, TX · Philadelphia, PA · New York, NY · Birmingham, AL · Chicago, IL
EY is seeking a Cyber for SAP Manager to join our National Consulting Cybersecurity team and lead cybersecurity workstreams within SAP transformation programs. In this role, you will work…
Added 1 min ago
Principal Agile Coach
3Core Systems, Inc
Chicago, IL
frameworks that support Agile adoption at portfolio, program-project, and
Added 1 min ago
Lifecycle Project Manager- Power & Energy
WSP
Buffalo, NY · Rochester, NY · Binghamton, NY
WSP is seeking a Lifecycle Project Manager- Power & Energy for our Program Management Team. The successful candidate must be located in either the Rochester or Binghamton, New York regions.…
Added 1 min ago
Kids Club Attendant
Duluth YMCA
Grand Marais, MN
Fosters an inclusive environment appreciative of differences in the workplace. Meaningfully participate in and lead efforts to support the Y’s commitment to equity and diversity.

ePlus Technology, inc.

Customer Success Manager (Req #1487)

TX, United States

$75,000 to $120,000 USD / year

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Job details

Pay: $75,000 to $120,000 USD / year
Experience: Minimum 3 – 5 years of experience in a client-facing position
Posting language: English
Posted: Nov 4, 2026

Original job description

Overview

As a Customer Success Manager (CSM) you will be accountable for managing the customer experience and satisfaction of Services delivery to client accounts, within a defined area of the customer base, and you will be accountable for the overall service relationship. You will promote the continuous improvement of productivity, service quality and customer satisfaction by focusing on improving resilience and customer service through inventory management, managing expectations, customer account revenue and customer satisfaction objectives.

Your Impact

The essential functions of this position include:

Develop strong relationships and teams, both with external customers and internal constituents
Hold regular face-to-face client meetings, at least once every 4-6 weeks, with regular voice communications every 1-2 weeks, to ensure alignment
Advocate customer needs and issues cross-departmentally
Track and communicate customer satisfaction to all team members and coordinate recovery efforts, when needed
Establish a trusted, strategic partner relationship with each assigned client and drive continued value of our products and services
Lead and manage quarterly and/or semi-annual service business reviews
Coordinate and align with 3rd party ePlus strategic annuity services partners on day-to-day issues and service business reviews
Act as coordinator and customer advocate for difficult customer issues, including root cause analysis and a plan of corrective action in conjunction with engineering operations
Welcome and act as a point of contact and coordinator for clients during the onboarding process
Host go-live meetings with new customers; deliver signed start-of-service letters to billing contacts
Work with customers to maintain key customer information such as contracts, escalation lists and location information
Facilitate communications and handoffs for issues and concerns around non-managed services
Work with sales teams to maximize account growth opportunities, including identification of upsell opportunities within the existing account base
Manage handoff of upsell opportunities to the respective Business Development Executive and/or Account Executive for appropriate follow-up
Provide data for account reconciliation (change orders/true ups) on a quarterly basis
Provide necessary data in support of quotes and contracting of Change Orders
Motivate and mentor team members

Qualifications

Relevant degree and/or professional qualifications
ITIL v. 3 Foundations certification preferred
Minimum 3 – 5 years of experience in a client-facing position
Development and delivery of quality presentations
Working with or for an IT managed services organization / company
Able to work independently and as part of a fast-paced team environment
Strong people management skills with strong communication abilities
Strong client focus and high-level customer service expertise
Demonstrate depth of operational services management expertise
Strong development focus
Systems and IT literate, including Networking, Business Communications, Security, Wireless, SAN and Server Management support, etc.
Ability to travel to customer sites, typically within a 2-3 hour drive; overnight and air or train travel may be required on a limited basis

Position Specifics

The initial base salary range for this position is expected to be between $75,000 and $120,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. ePlus Benefits highlights can be viewed here.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

#IND1

Who We Are

At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results.

Corporate Values

Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.

Commitment to Diversity, Inclusion and Belonging

We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.

Physical Requirements

While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.

ePlus maintains a California Consumer Privacy Act (CCPA) Privacy Notice on our Trust Center, available here: CCPA Privacy Notice.

Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.

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