Jobs in the United States

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AU
Security Officer Part Time Reception Coordinator
Allied Universal
San Francisco, CA
- $26.4 USD / hour
- Part-time
As a Security Officer Part Time Reception Coordinator in San Francisco, CA, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, and more. Join a…
Added just now
AU
Security Officer Full Time Visitor Access Coordinator
Allied Universal
San Francisco, CA
- $24.9 USD / hour
- Full-time
As a Security Officer Full Time Visitor Access Coordinator in San Francisco, CA, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, and more. As a…
Added 1 min ago
AU
Security Guard Enhanced Part Time Lobby Coordinator
Allied Universal
San Francisco, CA
- $26.23 USD / hour
- Part-time
As a Security Guard Enhanced Part Time Lobby Coordinator in San Francisco, CA, this role is designed to provide reliable, consistent hours at an assigned site with the flexibility for you…
Added 1 min ago
Training Coordinator- IAD
GLOBAL SECURITY CONSULTING GROUP IN
Dulles, VA
Training Coordinator – Aviation Security Company
Added 1 min ago
TC
Retail Department Coordinator
TJX Companies
Cornelia, GA
- $14 to $14.5 USD / hour
Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor
Added 1 min ago
TC
Full-Time Merchandise Coordinator
TJX Companies
Dallas, TX
- $14 to $14.5 USD / hour
- Full-time
Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor
Added 1 min ago
TC
Key carrier
TJX Companies
Middleton, MA
- $18.25 to $18.75 USD / hour
The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers alternate their role based on store needs, predominantly performing the role of Coordinator and…
Added 1 min ago
TC
Retail Key Carrier Coordinator
TJX Companies
Fredericksburg, VA
- $16.5 to $17 USD / hour
The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers alternate their role based on store needs, predominantly performing the role of Coordinator and…
Added 1 min ago
TC
Merchandise Coordinator
TJX Companies
Kansas City, KS
- $15 to $15.5 USD / hour
Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor
Added 1 min ago
OAAS Support Coordinator
Easterseals Louisiana
Monroe, LA
Submitting plans to the Support Coordinator Supervisor for approval according to OAAS and ESL timelines.
Added 2 mins ago
HE
Resident Services Coordinator/Social Servies Coordinator
HG External
Philadelphia, PA · Wilmington, DE
- $23 to $26 USD / hour
…for organizing, implements and evaluates the Social Services program to meet the psycho-social needs of residents. This may include resident assessment, maintenance of resident records,…
Added 2 mins ago
Victim Services Coordinator/Admin Assistant
Ivins City
Ivins, UT
It is anticipated that approximately 75% of the Victim Services Coordinator's time will be spent administering the SCI Victim Services program and approximately 25% assisting with…
Added 3 mins ago
RU
Program Support Coordinator, Department of Cell & Molecular Biology, Rowan-Virtua SOM (Stratford, NJ)
Rowan University
Stratford, NJ
- $80,000 to $84,187.91 USD / year
Title: Program Support Coordinator Location: Stratford, NJ
Added 3 mins ago
Practice Transformation Spec
Quality Insights,Inc
United States
…ability to maximize care teams, provide comprehensive care management, communication and coordination, manage population health, and efficiently use health information technology (HIT) to…
Added 3 mins ago
S
Warehouse Porter- Cranbury, NJ
Sonepar
Cranbury, NJ
- $21 to $23 USD / hour
Work closely with the maintenance team as well as office coordinator to address any potential issues.
Added 3 mins ago
Training Coordinator- IAD (43459)
GLOBAL ELITE GROUP
Dulles, VA
Training Coordinator – Aviation Security Company
Added 3 mins ago
HM
NP - P-VAD Cardiogenic Shock Coordinator
Hackensack Meridian Health
Hackensack, NJ
- From $164,798.4 USD / year
The Cardiogenic Shock and Percutaneous Ventricular Assist Device (pVAD) Coordinator, Nurse Practitioner is an expert and patient advocate in the management of patients requiring advanced…
Added 3 mins ago
AT
Accounting Coordinator - Vehicle Remarketing
Auto Truck Group LLC
Mount Laurel, NJ
- $60,800 to $86,640 USD / year
The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and…
Added 3 mins ago
MEDICAL EDUCATION COORDINATOR
UHS
LAS VEGAS, NV
…maintains day to day administration of the ACGME residency training program and assists the Program Director with Graduate Medical Education activities including, recruiting, regulatory…
Added 4 mins ago
OSU Program Coordinator
LED FastStart
Houma, LA
Position Overview: The OSU Program Coordinator provides leadership, operational oversight, and strategic support for complex programs within the organization. This role is responsible for…
Added 4 mins ago
ASC Program Coordinator
LED FastStart
Houma, LA
Position Overview: The OSU Program Coordinator provides leadership, operational oversight, and strategic support for complex programs within the organization. This role is responsible for…
Added 4 mins ago
LF
Environmental Compliance Coordinator (Water Programs)
LED FastStart
Raceland, LA
- $71,000 USD / year
The Environmental Compliance Coordinator is a key member of the Operations Support HSE Group, responsible for developing, implementing, and monitoring the company’s Health, Safety, and…
Added 4 mins ago
C
Physical Therapist
Concentra
Chula Vista, CA
- $95,000 to $105,000 USD / year
…You’ll align with Concentra Medical Centers’ Injury Process Management, their rehabilitation philosophy in occupational medicine, and relevant policies, practices, and…
Added 6 mins ago
CFSP Managed Care Coordinator - Gaston County
The Elevance Health Companies, Inc.
NC
The CFSP Managed Care Coordinator is responsible for the overall management of the members’ individual service plan within the scope of position in the NC CFSP Program, as required by…
Added 6 mins ago
CFSP Managed Care Coordinator - Johnston & Wayne County
The Elevance Health Companies, Inc.
NC
The CFSP Managed Care Coordinator is responsible for the overall management of the members’ individual service plan within the scope of position in the NC CFSP Program, as required by…

ePlus Technology, inc.

Customer Success Manager (Req #1487)

TX, United States

$75,000 to $120,000 USD / year

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Job details

Pay: $75,000 to $120,000 USD / year
Experience: Minimum 3 – 5 years of experience in a client-facing position
Posting language: English
Posted: Nov 4, 2026

Original job description

Overview

As a Customer Success Manager (CSM) you will be accountable for managing the customer experience and satisfaction of Services delivery to client accounts, within a defined area of the customer base, and you will be accountable for the overall service relationship. You will promote the continuous improvement of productivity, service quality and customer satisfaction by focusing on improving resilience and customer service through inventory management, managing expectations, customer account revenue and customer satisfaction objectives.

Your Impact

The essential functions of this position include:

Develop strong relationships and teams, both with external customers and internal constituents
Hold regular face-to-face client meetings, at least once every 4-6 weeks, with regular voice communications every 1-2 weeks, to ensure alignment
Advocate customer needs and issues cross-departmentally
Track and communicate customer satisfaction to all team members and coordinate recovery efforts, when needed
Establish a trusted, strategic partner relationship with each assigned client and drive continued value of our products and services
Lead and manage quarterly and/or semi-annual service business reviews
Coordinate and align with 3rd party ePlus strategic annuity services partners on day-to-day issues and service business reviews
Act as coordinator and customer advocate for difficult customer issues, including root cause analysis and a plan of corrective action in conjunction with engineering operations
Welcome and act as a point of contact and coordinator for clients during the onboarding process
Host go-live meetings with new customers; deliver signed start-of-service letters to billing contacts
Work with customers to maintain key customer information such as contracts, escalation lists and location information
Facilitate communications and handoffs for issues and concerns around non-managed services
Work with sales teams to maximize account growth opportunities, including identification of upsell opportunities within the existing account base
Manage handoff of upsell opportunities to the respective Business Development Executive and/or Account Executive for appropriate follow-up
Provide data for account reconciliation (change orders/true ups) on a quarterly basis
Provide necessary data in support of quotes and contracting of Change Orders
Motivate and mentor team members

Qualifications

Relevant degree and/or professional qualifications
ITIL v. 3 Foundations certification preferred
Minimum 3 – 5 years of experience in a client-facing position
Development and delivery of quality presentations
Working with or for an IT managed services organization / company
Able to work independently and as part of a fast-paced team environment
Strong people management skills with strong communication abilities
Strong client focus and high-level customer service expertise
Demonstrate depth of operational services management expertise
Strong development focus
Systems and IT literate, including Networking, Business Communications, Security, Wireless, SAN and Server Management support, etc.
Ability to travel to customer sites, typically within a 2-3 hour drive; overnight and air or train travel may be required on a limited basis

Position Specifics

The initial base salary range for this position is expected to be between $75,000 and $120,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. ePlus Benefits highlights can be viewed here.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

#IND1

Who We Are

At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results.

Corporate Values

Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.

Commitment to Diversity, Inclusion and Belonging

We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.

Physical Requirements

While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.

ePlus maintains a California Consumer Privacy Act (CCPA) Privacy Notice on our Trust Center, available here: CCPA Privacy Notice.

Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.

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