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Added 4 mins ago
Nationwide Traveling Mechanical Project Manager
GPAC
Knoxville, TN
Join our National Project Management team as a Traveling Project Manager! Manage mechanical construction projects from conception to completion at job sites across the United States. This…
Added 7 mins ago
Physical Therapist Asst - Restorative
Spartanburg Regional Healthcare System
Spartanburg, SC
…including, but not limited to, tracheostomy and ventilator management, stroke recovery, brain injury, cancer and more. This setting allows clinicians to work at the top level of their field…
Added 8 mins ago
TT
Manufacturing Engineering Manager - The Toro Company
The Toro Company
Windom, MN
- $120,000 to $140,000 USD / year
We are seeking a Manufacturing Engineering Manager to join our Windom, MN team. This role will provide leadership of the team responsible for development and continuous improvement of the…
Added 8 mins ago
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Retail Custom Frame Manager Full Time
Michaels
ST. CLOUD, MN
- Full-time
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure…
Added 8 mins ago
TC
SourceBlue Business Center Procore Manager
Turner Construction Company
Virginia, MN
- $11.41 USD / hour
The SourceBlue Business Center Procore Manager is responsible for operational execution, compliance, training, and continuous improvement of Turner's Procore platform within the Business…
Added 8 mins ago
H
Employee Health Services Case Manager
HealthPartners
Saint Louis Park, MN
- $39.73 to $59.59 USD / hour
HealthPartners is hiring an Employee Health Services Case Manager. This position is responsible for assessing needs, coordinating services, providing support and guidance to all…
Added 8 mins ago
Business Information/Systems Specialist - Transportation/Infrastructure
Scott County
Shakopee, MN
…re-designing, and implementing software system solutions and asset management. Understands the business unit's current business processes and procedures, software systems, and mobile…
Added 9 mins ago
SO
Financial Management Analyst - Management Analyst 4
State of Minnesota
St. Paul, MN
- $34.07 to $50.53 USD / hour
…impact on the well-being of all Minnesotans. The Financial Management Analyst provides fiscal and budgetary leadership, analysis, and administrative support for the Maternal and Child…
Added 9 mins ago
Operations Manager - General Surgery & Plastic Surgery
Essentia Health
Duluth, MN
…achievement of the specified area is accomplished through strong management of teams/colleagues to ensure operational results. Maintains optimum patient care systems through effective…
Added 9 mins ago
AC
Inside Sales Specialist
Aston Carter
Saint Paul, MN
- $24.04 to $28.85 USD / hour
2+ years of experience in Inside Sales, Account Management, or Customer Service.
Added 9 mins ago
PP
Facilities Manager - St. Paul, MN
Planned Parenthood North Central States
Saint Paul, MN
- $70,000 to $85,000 USD / year
Under immediate supervision of the Senior Director of Facilities and Safety, the Facilities Manager effectively coordinates all facilities administration and operations across the PPNCS…
Added 9 mins ago
SA
Sr Partner Manager
Sinch America Inc.
Saint Paul, MN
- $125,000 to $148,000 USD / year
As a Senior Partner Manager, you will serve as the primary liaison between our partner network and internal sales teams. In this role, you will qualify and manage partner-referred…
Added 9 mins ago
[Hiawatha] Childcare Center Director Bilingual English/Spanish
Tierra Encantada
Minneapolis, MN
…joyful play-based learning and a globally inspired culinary program featuring wholesome meals prepared from scratch each day. By fostering curiosity, confidence, cultural understanding, and…
Added 9 mins ago
Portfolio Manager
Infor
Atlanta, GA
Coordinate across Technical Product Owners, architects, data and AI teams, Business Product Owners, and Project or Program Managers to provide end-to-end visibility while maintaining clear…
Added 12 mins ago
JG
Part-time Babysitter, weekday & weekend morning shifts available
JCC Greater Boston
Newton Centre, MA
- $20 to $22 USD / hour
- Part-time
…schedule - hours may shift from week to week depending on our program needs. Under the direction of the AD of Family Programming, the Babysitter (Lead babysitter) will provide childcare for…
Added 12 mins ago
JG
Extended Day Childcare Manager, Camp Kaleidoscope, Summer Day Camp
JCC Greater Boston
Newton, MA
- $20 USD / hour
…looking for dynamic and engaging leaders to serve as Extended Day Manager for before camp care (7:30am - 9:30am) after camp care (3pm - 6:30pm)…
Added 12 mins ago
JG
Stage Manager, Theater Program, Camp Kaleidoscope, Summer Day Camp
JCC Greater Boston
Newton, MA
- $20 USD / hour
…direct two fully-staged musicals as part of our popular Theater program for children entering grades 4 - 8 this summer. Camp Kaleidoscope, the JCC summer day camp in Newton, draws creative…
Added 12 mins ago
JG
Camp Grossman Facilities Manager
JCC Greater Boston
Dover, MA
- $75,000 to $80,000 USD / year
Under the overall direction of JCC Greater Boston's Facilities Director, and in coordination with the Camp Grossman Program Director, the Grossman Facilities Manager is primarily…
Added 13 mins ago
B
Assurance Manager
Boulay
Remote, United States
- $110,000 to $165,000 USD / year
We are currently seeking an Assurance Manager to join our team!
Added 13 mins ago
B
Tax Senior or Supervisor
Boulay
Remote, United States
- $72,000 to $130,000 USD / year
· Proactively coordinate, plan, and schedule work flow for effective engagement management
Added 13 mins ago
B
Tax Senior or Supervisor
Boulay
Remote, United States
- $72,000 to $130,000 USD / year
· Proactively coordinate, plan, and schedule work flow for effective engagement management
Added 13 mins ago
B
Tax Senior or Supervisor
Boulay
Remote, United States
- $72,000 to $130,000 USD / year
· Proactively coordinate, plan, and schedule work flow for effective engagement management
Added 13 mins ago
B
Tax Manager
Boulay
Remote, United States
- $110,000 to $165,000 USD / year
We are looking for a skilled and client-focused Tax Manager to join our team as a key leader.
Added 14 mins ago
Proposal Manager
Boiler Tube Company of America
Lyman, SC
We are currently seeking a Proposal Manager for our manufacturing site in Lyman, SC. This position is responsible for leading proposal efforts to support booking and margin objectives.
Added 14 mins ago
Quality Manager
Boiler Tube Company of America
Lyman, SC
Support the company’s Quality Management System and attainment of the company’s ISO 9001 certification. Manage the company’s internal audit program.

ePlus Technology, inc.

Customer Success Manager (Req #1487)

TX, United States

$75,000 to $120,000 USD / year

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Job details

Pay: $75,000 to $120,000 USD / year
Experience: Minimum 3 – 5 years of experience in a client-facing position
Posting language: English
Posted: Nov 4, 2026

Original job description

Overview

As a Customer Success Manager (CSM) you will be accountable for managing the customer experience and satisfaction of Services delivery to client accounts, within a defined area of the customer base, and you will be accountable for the overall service relationship. You will promote the continuous improvement of productivity, service quality and customer satisfaction by focusing on improving resilience and customer service through inventory management, managing expectations, customer account revenue and customer satisfaction objectives.

Your Impact

The essential functions of this position include:

Develop strong relationships and teams, both with external customers and internal constituents
Hold regular face-to-face client meetings, at least once every 4-6 weeks, with regular voice communications every 1-2 weeks, to ensure alignment
Advocate customer needs and issues cross-departmentally
Track and communicate customer satisfaction to all team members and coordinate recovery efforts, when needed
Establish a trusted, strategic partner relationship with each assigned client and drive continued value of our products and services
Lead and manage quarterly and/or semi-annual service business reviews
Coordinate and align with 3rd party ePlus strategic annuity services partners on day-to-day issues and service business reviews
Act as coordinator and customer advocate for difficult customer issues, including root cause analysis and a plan of corrective action in conjunction with engineering operations
Welcome and act as a point of contact and coordinator for clients during the onboarding process
Host go-live meetings with new customers; deliver signed start-of-service letters to billing contacts
Work with customers to maintain key customer information such as contracts, escalation lists and location information
Facilitate communications and handoffs for issues and concerns around non-managed services
Work with sales teams to maximize account growth opportunities, including identification of upsell opportunities within the existing account base
Manage handoff of upsell opportunities to the respective Business Development Executive and/or Account Executive for appropriate follow-up
Provide data for account reconciliation (change orders/true ups) on a quarterly basis
Provide necessary data in support of quotes and contracting of Change Orders
Motivate and mentor team members

Qualifications

Relevant degree and/or professional qualifications
ITIL v. 3 Foundations certification preferred
Minimum 3 – 5 years of experience in a client-facing position
Development and delivery of quality presentations
Working with or for an IT managed services organization / company
Able to work independently and as part of a fast-paced team environment
Strong people management skills with strong communication abilities
Strong client focus and high-level customer service expertise
Demonstrate depth of operational services management expertise
Strong development focus
Systems and IT literate, including Networking, Business Communications, Security, Wireless, SAN and Server Management support, etc.
Ability to travel to customer sites, typically within a 2-3 hour drive; overnight and air or train travel may be required on a limited basis

Position Specifics

The initial base salary range for this position is expected to be between $75,000 and $120,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. ePlus Benefits highlights can be viewed here.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

#IND1

Who We Are

At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results.

Corporate Values

Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.

Commitment to Diversity, Inclusion and Belonging

We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.

Physical Requirements

While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.

ePlus maintains a California Consumer Privacy Act (CCPA) Privacy Notice on our Trust Center, available here: CCPA Privacy Notice.

Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.

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