Jobs in the United States

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Added 4 mins ago
Head of Applied AI
Bask Health
Remote, United States
Our platform brings together patient experiences, clinical workflows, pharmacy operations, and commerce tools in one place.
Added 4 mins ago
Senior Product Marketing Manager, Merchant Platform & Growth
Bask Health
Remote, United States
Our platform brings together patient experiences, clinical workflows, pharmacy operations, and commerce tools in one place.
Added 4 mins ago
Senior Product Marketing Manager, Monetization
Bask Health
Remote, United States
Our platform brings together patient experiences, clinical workflows, pharmacy operations, and commerce tools in one place.
Added 4 mins ago
Organizing Director
Voting Rights Lab
Remote, United States
The Organizing Director serves as grassroots program manager and learning coordinator for a transformational multi-organization coalition focused on countering disinformation, building…
Added 4 mins ago
Graduate Program Coordinator
Harvard University
Cambridge, MA
This is a hybrid position with an expectation of working on campus three days per week
Added 11 mins ago
Senior Architect
Walt Disney Parks and Resorts U.S., Inc.
Lake Buena Vista, FL
This position is an individual contributor role with no direct reports and will report to the Senior Manager - Design Integration at Walt Disney’s Facilities Asset Management.
Added 11 mins ago
Manager, Systems Reliability Engineering
Disney Worldwide Services, Inc.
Orlando, FL · Burbank, CA
The Manager, Systems Reliability Engineering (SRE) will be responsible for the SRE Observability team designs, implements, and continuously improves enterprise observability capabilities…
Added 18 mins ago
Software Development Manager, AWS OpenSearch
Amazon Development Center U.S., Inc.
Bellevue, WA
As Software Development Manager, you will lead the team responsible for developing OpenSearch's next-generation Search systems - delivering best-in-class price-performance for search and…
Added 20 mins ago
SO
Business Associate (#013942) McCormick Correctional Inst, McCormick (MCCORMICK) Level 3
State of South Carolina
Columbia, SC
- $37,944 to $49,266 USD / year
Serves as Business Manager, maintaining budget for institution for all areas.
Added 21 mins ago
Content Librarian Manager
Roche
Pleasanton, CA · Indianapolis, IN · Tucson, AZ
Work with the Marketing Operations Manager for Vault and Content Lab to establish and enforce global taxonomy, metadata standards, and naming conventions to ensure discoverability of assets…
Added 21 mins ago
Business Support Manager Digital Sales Enablement
Roche
Pleasanton, CA · Indianapolis, IN · Tucson, AZ
The Business Support Manager provides deep digital marketing operations expertise, leading cross-functional project teams to solve high-complexity challenges for Roche. Operating with…
Added 23 mins ago
PC
Administrative Assistant - DAC
Pierce County
Tacoma, WA
- $32.83 to $40.92 USD / hour
Reporting to the Legal Operations Manager and supporting the Director, you will also have opportunities to assist attorneys who serve three division chiefs in a limited capacity.
Added 28 mins ago
Senior Admin - EDI Technical Administration
AmerisourceBergen Services Corporation
Remote, United States
Must have experience with multiple EDI implementation lifecycles and production EDI infrastructure operations
Added 28 mins ago
Publisher Relationship Manager
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Publisher Relationship Manager based in the United States.
Added 34 mins ago
Executive Assistant
United Services Automobile Asn
United States
We offer a flexible work environment that requires an individual to be in the office 4 days per week · This position can be based in one of the following locations: Plano, TX
Added 35 mins ago
Software Platforms Product Manager Cloud Hybrid California
Cisco Systems, Inc.
San Jose, CA · RTP, NC
The Enterprise AI Platforms & Infrastructure (EAIPI) organization, and specifically the Cloud Management and Operations (CMO) team, is the core engine driving Cisco’s autonomous cloud and…
Added 42 mins ago
MS
Field Business Management, Assistant Vice President
MS Smith Barney, LLC
Purchase, NY
- $85,000 to $140,000 USD / year
Must possess Financial Services industry experience and knowledge of industry trends and competitive advantages
Added 42 mins ago
General Manager
Pizza Hut
Potsdam, NY
TITLE: Salaried Restaurant General Manager (Salaried RGM)
Added 42 mins ago
Retail Manager - Summit, NJ
Fleet Feet
Summit, NJ
As the Retail Experience Manager (RXM) at Fleet Feet Summit, NJ, you’ll be at the heart of our store’s daily operations, leading with passion, supporting your team, and delivering a premium…
Added 44 mins ago
Supply Chain Training Manager
US Foods, Inc.
Fife, WA
The Supply Chain Training Manager is responsible for overseeing the entirety of Supply Chain onboarding and training (classroom, on-the-job, train the trainer, etc.), with emphasis on…
Added 50 mins ago
Store Admin Backup
Albertsons Companies
EL PASO, TX · El Paso, TX
Monitors cashier accountability and researches and reports problems and shortages to the Service Operations/Customer Service Manager and Store Director, including out of warranty checks,…
Added 51 mins ago
Technical Program Manager, Field Quality and Reliability, Electrical
Google
Sunnyvale, CA · Atlanta, GA · Kirkland, WA · New York, NY
As a Field Reliability Technical Program Manager, you will work closely with data center design and engineering experts to align our cross-functional reliability methodology, and supplier…
Added 57 mins ago
J
Senior Manager, Customer Operations
Jobgether
Remote, United States
- $131,600 to $171,100 USD / year
…applications and next steps. Our partner is looking for a Senior Manager, Customer Operations based in the United…
Added 57 mins ago
J
Provider Escalation and Education Senior Manager
Jobgether
Remote, United States
- $110,500 to $150,000 USD / year
As a Provider Escalation and Education Senior Manager, you will lead the resolution of complex healthcare claims disputes while strengthening payment accuracy, regulatory compliance, and…
Added 57 mins ago
J
Manager, Outreach and Engagement - Complex Care
Jobgether
Remote, United States
- $73,000 to $98,000 USD / year
…all applications and next steps. Our partner is looking for a Manager, Outreach and Engagement – Complex Care based in the United…

ePlus Technology, inc.

Customer Success Manager (Req #1487)

TX, United States

$75,000 to $120,000 USD / year

Apply on job-boards.greenhouse.io About employer

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Job details

Pay: $75,000 to $120,000 USD / year
Experience: Minimum 3 – 5 years of experience in a client-facing position
Posting language: English
Posted: Nov 4, 2026

Original job description

Overview

As a Customer Success Manager (CSM) you will be accountable for managing the customer experience and satisfaction of Services delivery to client accounts, within a defined area of the customer base, and you will be accountable for the overall service relationship. You will promote the continuous improvement of productivity, service quality and customer satisfaction by focusing on improving resilience and customer service through inventory management, managing expectations, customer account revenue and customer satisfaction objectives.

Your Impact

The essential functions of this position include:

Develop strong relationships and teams, both with external customers and internal constituents
Hold regular face-to-face client meetings, at least once every 4-6 weeks, with regular voice communications every 1-2 weeks, to ensure alignment
Advocate customer needs and issues cross-departmentally
Track and communicate customer satisfaction to all team members and coordinate recovery efforts, when needed
Establish a trusted, strategic partner relationship with each assigned client and drive continued value of our products and services
Lead and manage quarterly and/or semi-annual service business reviews
Coordinate and align with 3rd party ePlus strategic annuity services partners on day-to-day issues and service business reviews
Act as coordinator and customer advocate for difficult customer issues, including root cause analysis and a plan of corrective action in conjunction with engineering operations
Welcome and act as a point of contact and coordinator for clients during the onboarding process
Host go-live meetings with new customers; deliver signed start-of-service letters to billing contacts
Work with customers to maintain key customer information such as contracts, escalation lists and location information
Facilitate communications and handoffs for issues and concerns around non-managed services
Work with sales teams to maximize account growth opportunities, including identification of upsell opportunities within the existing account base
Manage handoff of upsell opportunities to the respective Business Development Executive and/or Account Executive for appropriate follow-up
Provide data for account reconciliation (change orders/true ups) on a quarterly basis
Provide necessary data in support of quotes and contracting of Change Orders
Motivate and mentor team members

Qualifications

Relevant degree and/or professional qualifications
ITIL v. 3 Foundations certification preferred
Minimum 3 – 5 years of experience in a client-facing position
Development and delivery of quality presentations
Working with or for an IT managed services organization / company
Able to work independently and as part of a fast-paced team environment
Strong people management skills with strong communication abilities
Strong client focus and high-level customer service expertise
Demonstrate depth of operational services management expertise
Strong development focus
Systems and IT literate, including Networking, Business Communications, Security, Wireless, SAN and Server Management support, etc.
Ability to travel to customer sites, typically within a 2-3 hour drive; overnight and air or train travel may be required on a limited basis

Position Specifics

The initial base salary range for this position is expected to be between $75,000 and $120,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. ePlus Benefits highlights can be viewed here.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

#IND1

Who We Are

At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results.

Corporate Values

Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.

Commitment to Diversity, Inclusion and Belonging

We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.

Physical Requirements

While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.

ePlus maintains a California Consumer Privacy Act (CCPA) Privacy Notice on our Trust Center, available here: CCPA Privacy Notice.

Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.

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Jobs in the United States