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Patient Services Management M05
Aramark
akron, OH
Oversees the diet office and the service ambassador program
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Restaurant Supervisor - Konover Campus Center
Aramark
West Hartford, CT
- $30 to $33 USD / hour
Perform other duties as requested by the Food Service Director or Manager whenever his/her skill and/or experience would be vital to initiate, coordinate, or complete any given program.
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Experienced Warranty Cancellation Clerk
Ed Morse Automotive Group (Subgroup)
Dallas, TX
Assist the Service Manager with all daily service needs and operations including customer invoice posting
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CDL A Flatbed Driver
Kloeckner
Murfreesboro, TN
This position is accountable for the safe, effective and efficient transportation of steel service center products and goods as directed by the Traffic Manager.
Added just now
Inside Sales Representative
Triangle Fasteners Inc
New Castle, DE
Are you a growing customer-first professional with a passion for providing solutions and support? Triangle Fastener Corporation is seeking a local detail-oriented and service-driven Inside…
Added 1 min ago
Central Processing Specialist
AFC Automotive Finance Corporation
IN
Reporting to the Central Processing Manager, this role will collaborate with the field branch associates (including relationship managers), large and digital auction partners, and other…
Added 1 min ago
Sr. Title Specialist
AFC Automotive Finance Corporation
IN
Powered by Passion: you are obsessed with customer service and helping our customers realize their unlimited potential. You understand our dealer’s success is built upon the commitment and…
Added 1 min ago
Title Supervisor
AFC Automotive Finance Corporation
IN
Powered by Passion: you are obsessed with customer service and helping our customers realize their unlimited potential. You understand our dealer’s success is built upon the commitment and…
Added 1 min ago
Automotive Service Manager | Weekends Off | Fayetteville
Christian Brothers Automotive
Fayetteville, GA
As a Service Manager with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicle. You are the person our guests see every time they…
Added 1 min ago
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Breakfast Attendant
BBL Hospitality
Lenox, MA
- $17.5 to $18.5 USD / hour
…lbs., walking and standing for eight hour shifts. Reports to Manager on Duty/General…
Added 1 min ago
OM
Phlebotomist/Administrative Assistant (Westport)
One Medical
Westport, CT
- $25.75 to $27.75 USD / hour
…patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the…
Added 1 min ago
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Certified Medical Assistant (Entry Level)
One Medical
Westport, CT
- $25.75 to $27.75 USD / hour
…patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the…
Added 2 mins ago
Sr. Analyst, Portfolio Risk and Monitoring
HOME DEPOT MANAGEMENT COMPANY, LLC
United States
…commercial credit customers associated with the Pro Trade Credit program, with greater responsibilities and higher levels of approving authority. The incumbent has an elevated…
Added 2 mins ago
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CDL Truck Driver Residential
WM
Carson City, NV
- $33.3 to $35.82 USD / hour
…Commercial Drivers are responsible for providing the pick-up service of containers filled with waste or recyclable material. Containers may weigh in excess of 1,000 pounds and at times…
Added 3 mins ago
Human Resources Generalist
Myrtle Beach, SC
HUMAN RESOURCES GENERALIST needed for busy medical practice in Myrtle Beach. Must have excellent computer and customer service skills. Hours are M-TH 7:45AM-5:15PM & FRI 8:00AM-12:00PM. No…
Added 3 mins ago
Manager, Training Program Delivery
United States
…across Airports, Contact Centers, and Cargo. Reporting to the Sr Manager, Operational Excellence Training & Airport Performance and Readiness, you’ll lead Team Leads who manage instructor…
Added 3 mins ago
Controller
Giant Communications
Holton, KS
Both JBN and Haviland participate in the FCC's Enhanced Alternative Connect America Model (E-ACAM) universal service program and continue to invest in fiber-to-the-home and fixed wireless…
Added 3 mins ago
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Regional Care Coordinator
MTM Transit
Remote, United States
- $16 to $19 USD / hour
Ability to multi-task and utilize customer service and systems
Added 3 mins ago
Member Service Specialist
Aberdeen Proving Ground Federal Credit Union
Edgewood, MD
Under the direction of the Member Service Center Manager, develop new business through the promotion of Credit Union offerings to new and existing members. Be responsible for generating new…
Added 3 mins ago
Oil Change Shop Manager - Shop#87 - 2671 Roosevelt Blvd
Driven Brands
Clearwater, FL
…ask about our opportunities to join the team as an Assistant Manager or…
Added 3 mins ago
Oil Change Shop Manager - Shop#322 - 16730 US-441
Driven Brands
Summerfield, FL
…ask about our opportunities to join the team as an Assistant Manager or…
Added 3 mins ago
Oil Change Assistant Manager - Shop#697 - 2090 U.S. 1
Driven Brands
St. Augustine, FL
In this role, you’ll support the Shop Manager with daily operations, team development, and fast, friendly customer experience. You’ll step in as Manager on Duty when needed, helping the…
Added 3 mins ago
Oil Change Assistant Manager - Shop#140 - 4021 Mayfield Road
Driven Brands
South Euclid, OH
In this role, you’ll support the Shop Manager with daily operations, team development, and fast, friendly customer experience. You’ll step in as Manager on Duty when needed, helping the…
Added 3 mins ago
Oil Change Assistant Manager - Shop#148 - 980 East Waterloo Road
Driven Brands
Akron, OH
In this role, you’ll support the Shop Manager with daily operations, team development, and fast, friendly customer experience. You’ll step in as Manager on Duty when needed, helping the…
Added 3 mins ago
Oil Change Assistant Manager - Shop#267 - 2755 West Alex Bell Road
Driven Brands
Moraine, OH
In this role, you’ll support the Shop Manager with daily operations, team development, and fast, friendly customer experience. You’ll step in as Manager on Duty when needed, helping the…

ePlus Technology, inc.

Customer Success Manager (Req #1487)

TX, United States

$75,000 to $120,000 USD / year

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Job details

Pay: $75,000 to $120,000 USD / year
Experience: Minimum 3 – 5 years of experience in a client-facing position
Posting language: English
Posted: Nov 4, 2026

Original job description

Overview

As a Customer Success Manager (CSM) you will be accountable for managing the customer experience and satisfaction of Services delivery to client accounts, within a defined area of the customer base, and you will be accountable for the overall service relationship. You will promote the continuous improvement of productivity, service quality and customer satisfaction by focusing on improving resilience and customer service through inventory management, managing expectations, customer account revenue and customer satisfaction objectives.

Your Impact

The essential functions of this position include:

Develop strong relationships and teams, both with external customers and internal constituents
Hold regular face-to-face client meetings, at least once every 4-6 weeks, with regular voice communications every 1-2 weeks, to ensure alignment
Advocate customer needs and issues cross-departmentally
Track and communicate customer satisfaction to all team members and coordinate recovery efforts, when needed
Establish a trusted, strategic partner relationship with each assigned client and drive continued value of our products and services
Lead and manage quarterly and/or semi-annual service business reviews
Coordinate and align with 3rd party ePlus strategic annuity services partners on day-to-day issues and service business reviews
Act as coordinator and customer advocate for difficult customer issues, including root cause analysis and a plan of corrective action in conjunction with engineering operations
Welcome and act as a point of contact and coordinator for clients during the onboarding process
Host go-live meetings with new customers; deliver signed start-of-service letters to billing contacts
Work with customers to maintain key customer information such as contracts, escalation lists and location information
Facilitate communications and handoffs for issues and concerns around non-managed services
Work with sales teams to maximize account growth opportunities, including identification of upsell opportunities within the existing account base
Manage handoff of upsell opportunities to the respective Business Development Executive and/or Account Executive for appropriate follow-up
Provide data for account reconciliation (change orders/true ups) on a quarterly basis
Provide necessary data in support of quotes and contracting of Change Orders
Motivate and mentor team members

Qualifications

Relevant degree and/or professional qualifications
ITIL v. 3 Foundations certification preferred
Minimum 3 – 5 years of experience in a client-facing position
Development and delivery of quality presentations
Working with or for an IT managed services organization / company
Able to work independently and as part of a fast-paced team environment
Strong people management skills with strong communication abilities
Strong client focus and high-level customer service expertise
Demonstrate depth of operational services management expertise
Strong development focus
Systems and IT literate, including Networking, Business Communications, Security, Wireless, SAN and Server Management support, etc.
Ability to travel to customer sites, typically within a 2-3 hour drive; overnight and air or train travel may be required on a limited basis

Position Specifics

The initial base salary range for this position is expected to be between $75,000 and $120,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. ePlus Benefits highlights can be viewed here.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

#IND1

Who We Are

At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results.

Corporate Values

Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.

Commitment to Diversity, Inclusion and Belonging

We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.

Physical Requirements

While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.

ePlus maintains a California Consumer Privacy Act (CCPA) Privacy Notice on our Trust Center, available here: CCPA Privacy Notice.

Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.

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