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Added 3 mins ago
Driver Manager
Highway Transport Chemical, LLC
Philadelphia, PA
…procedures of the company. The key responsibility of a driver manager is to foster proactive communication to help facilitate the needs of the driver and company objectives. This includes,…
Added 4 mins ago
TC
Store Lead - Southshore - Part time
The Childrens Place, Inc.
United States
- Part-time
The Store Lead will be responsible for supporting the Store Leadership Team by completing cash-wrap operations, opening and closing procedures, and acting as Leader on Duty (LOD). The Store…
Added 8 mins ago
SA
Associate Technical Data Manager - DMX
Southwest Airlines Co.
Dallas, TX
- $77,200 to $85,800 USD / year
The Associate Technical Data Manager supports Technical Operations by creating, maintaining, and revising aircraft maintenance technical data that enables safe and compliant operations.…
Added 9 mins ago
A
Part Sales Manager – Full Time
AutoZone
Oak Grove, OR
- Full-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
Added 9 mins ago
A
Part Sales Manager – Full Time
AutoZone
Portland, OR · Happy Valley, OR
- Full-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
Added 9 mins ago
Assistant Store Manager
AutoZone
Portland, OR · Happy Valley, OR
As an Assistant Store Manager at AutoZone, you’ll support daily store operations, energize team performance, and drive sales in a fast-paced retail environment. With strong leadership,…
Added 9 mins ago
A
Part Sales Manager – Part Time
AutoZone
Rochester, NH
- Part-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
Added 9 mins ago
A
Part Sales Manager – Full Time
AutoZone
Rochester, NH
- Full-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
Added 9 mins ago
A
Part Sales Manager – Full Time
AutoZone
North Hampton, NH
- Full-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
Added 9 mins ago
A
Part Sales Manager – Part Time
AutoZone
North Hampton, NH
- Part-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
Added 9 mins ago
Store Manager
AutoZone
North Hampton, NH
As a Store Manager at AutoZone, you'll lead daily operations and inspire your team to deliver outstanding customer experiences in a high-energy retail environment. This role blends hands-on…
Added 9 mins ago
A
Part Sales Manager – Part Time
AutoZone
Portsmouth, NH
- Part-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
Added 9 mins ago
A
Part Sales Manager – Full Time
AutoZone
Danvers, MA
- Full-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
Added 9 mins ago
Assistant Store Manager
AutoZone
Lake Orion, MI · Waterford, MI
As an Assistant Store Manager at AutoZone, you’ll support daily store operations, energize team performance, and drive sales in a fast-paced retail environment. With strong leadership,…
Added 9 mins ago
Assistant Store Manager
AutoZone
Waterford, MI · Clarkston, MI
As an Assistant Store Manager at AutoZone, you’ll support daily store operations, energize team performance, and drive sales in a fast-paced retail environment. With strong leadership,…
Added 9 mins ago
A
Part Sales Manager – Full Time
AutoZone
Humble, TX · Houston, TX
- Full-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
Added 12 mins ago
Lead Business Execution Consultant - Unsecured Lending Operations
B10 Wells Fargo Bank, N. A.
CHARLOTTE, NC · CHANDLER, AZ · WEST DES MOINES, IA
Wells Fargo is seeking a Lead Business Execution Consultant for Unsecured Lending Operations (ULO). This role is responsible for developing and advancing leader and employee enablement…
Added 12 mins ago
J
Marketing Operations Manager (fixed term)
Jobgether
Remote, United States
- $30 to $34 USD / hour
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Marketing Operations Manager based in United States.
Added 16 mins ago
PROJECT SPECIALIST-EXCLUDED
City of Chicago
IL
· Oversees, trains and evaluates staff engaged in program operations
Added 26 mins ago
Leasing Professional
Arqline
Charlotte, NC
Conduct all business in accordance with Arqline’s policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and State laws.
Added 37 mins ago
SO
Central Overpayment Unit Manager
State of Illinois
Springfield, IL
- $9,729 to $11,729 USD / month
Skill Option: General Administration/Business Marketing/Labor/Personnel
Added 41 mins ago
Catering - Supervisor
SSA Group
San Antonio, TX
Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel.
Added 41 mins ago
Warehouse - Associate
SSA Group
San Antonio, TX
Reports to: Warehouse Supervisor(s) and Food Service Operations Manager(s)
Added 41 mins ago
Barista
SSA Group
San Antonio, TX
Communicates up to the Supervisor and/or Food Operations Manager in regard to any issues seen with daily service or quality.
Added 41 mins ago
Food Service - Prep Cook
SSA Group
San Antonio, TX
Reports to: Kitchen Manager(s), Sous Chef(s) and Executive Chef

ePlus Technology, inc.

Customer Success Manager (Req #1487)

TX, United States

$75,000 to $120,000 USD / year

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Job details

Pay: $75,000 to $120,000 USD / year
Experience: Minimum 3 – 5 years of experience in a client-facing position
Posting language: English
Posted: Nov 4, 2026

Original job description

Overview

As a Customer Success Manager (CSM) you will be accountable for managing the customer experience and satisfaction of Services delivery to client accounts, within a defined area of the customer base, and you will be accountable for the overall service relationship. You will promote the continuous improvement of productivity, service quality and customer satisfaction by focusing on improving resilience and customer service through inventory management, managing expectations, customer account revenue and customer satisfaction objectives.

Your Impact

The essential functions of this position include:

Develop strong relationships and teams, both with external customers and internal constituents
Hold regular face-to-face client meetings, at least once every 4-6 weeks, with regular voice communications every 1-2 weeks, to ensure alignment
Advocate customer needs and issues cross-departmentally
Track and communicate customer satisfaction to all team members and coordinate recovery efforts, when needed
Establish a trusted, strategic partner relationship with each assigned client and drive continued value of our products and services
Lead and manage quarterly and/or semi-annual service business reviews
Coordinate and align with 3rd party ePlus strategic annuity services partners on day-to-day issues and service business reviews
Act as coordinator and customer advocate for difficult customer issues, including root cause analysis and a plan of corrective action in conjunction with engineering operations
Welcome and act as a point of contact and coordinator for clients during the onboarding process
Host go-live meetings with new customers; deliver signed start-of-service letters to billing contacts
Work with customers to maintain key customer information such as contracts, escalation lists and location information
Facilitate communications and handoffs for issues and concerns around non-managed services
Work with sales teams to maximize account growth opportunities, including identification of upsell opportunities within the existing account base
Manage handoff of upsell opportunities to the respective Business Development Executive and/or Account Executive for appropriate follow-up
Provide data for account reconciliation (change orders/true ups) on a quarterly basis
Provide necessary data in support of quotes and contracting of Change Orders
Motivate and mentor team members

Qualifications

Relevant degree and/or professional qualifications
ITIL v. 3 Foundations certification preferred
Minimum 3 – 5 years of experience in a client-facing position
Development and delivery of quality presentations
Working with or for an IT managed services organization / company
Able to work independently and as part of a fast-paced team environment
Strong people management skills with strong communication abilities
Strong client focus and high-level customer service expertise
Demonstrate depth of operational services management expertise
Strong development focus
Systems and IT literate, including Networking, Business Communications, Security, Wireless, SAN and Server Management support, etc.
Ability to travel to customer sites, typically within a 2-3 hour drive; overnight and air or train travel may be required on a limited basis

Position Specifics

The initial base salary range for this position is expected to be between $75,000 and $120,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. ePlus Benefits highlights can be viewed here.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

#IND1

Who We Are

At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results.

Corporate Values

Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.

Commitment to Diversity, Inclusion and Belonging

We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.

Physical Requirements

While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.

ePlus maintains a California Consumer Privacy Act (CCPA) Privacy Notice on our Trust Center, available here: CCPA Privacy Notice.

Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.

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