ADV METERING SYS ANALYST-ASSOC - STAFF

DATE POSTED: 11/03/2026

CLOSING DATE: 11/10/2026

DEPARTMENT: Advanced Metering & Analytics

GRADE LEVEL: 52-53

STARTING SALARY: $70,100 - $108,176

Profile Description The Advanced Metering System Analyst provides technical, analytical, and operational support for the Advanced Metering Infrastructure (AMI) system and related applications. Monitors system performance, analyzes metering data, and supports issue resolution to ensure accurate billing, reliable meter communications, and efficient utility operations. Job Summary Under the general supervision of the Supervisor, Advanced Metering and Analytics (AM&A), the Advanced Metering System Analyst provides technical, analytical, and functional support for EPE's Advanced Metering Infrastructure (AMI) system and related applications. The role monitors system performance, analyzes metering and operational data, manages system exceptions, and supports the resolution of technical issues to ensure data accuracy, reliable meter communications, and seamless integration across enterprise systems. The position contributes to accurate customer billing, remote service capabilities, regulatory compliance, and continuous improvement initiatives that enhance operational efficiency and customer service. Job Responsibilities

1. Support the operation, maintenance, and optimization of the Advanced Metering Infrastructure (AMI) Head-end system, Mobile Workforce Management System, Meter Reading System, Data Analytics and Reporting Software, and related enterprise applications.
2. Monitor AMI network performance, meter communications, and system functionality to ensure reliable operations and accurate data collection.
3. Analyze metering, operational, and customer data to identify trends, anomalies, and opportunities for process improvements.
4. Investigate, troubleshoot, and resolve meter data, synchronization, billing, and system integration issues affecting business operations.
5. Manage and resolve system exceptions, validation errors, and data integrity issues to ensure accurate and timely meter data processing.
6. Coordinate with Information Technology, Operations Technology, Field Services, vendors, and other stakeholders to resolve technical and operational issues.
7. Perform meter lifecycle activities, including commissioning, decommissioning, configuration verification, and synchronization across integrated systems.
8. Support software upgrades, system enhancements, patches, and application implementations through requirements gathering, testing, validation, and deployment activities.
9. Performs daily monitoring, troubleshooting, maintenance, and operational support of mobile equipment, meter-reading hardware, software, systems, and associated equipment, including but not limited to handheld devices, Toughbooks, radios, and other field service and meter-reading technologies.
10. Researches, analyzes, troubleshoots, and resolves meter, service point, premise, account, and system-related issues that may affect meter communications, billing, customer service, remote operations, or other business processes.
11. Reviews meter configurations and programs to verify alignment with applicable customer rates, service configurations, demand intervals, distributed generation requirements, and other operational or billing requirements.
12. Supports Company Use meters and other specialized metering configurations, including meter setup, system configuration, meter-reading requirements, data validation, and coordination necessary to ensure accurate and automated processing of meter reads.
13. Conduct system integration, regression, user acceptance, and production testing to ensure changes are implemented successfully and without operational impact.
14. Develop, maintain, and automate reports, dashboards, queries, and key performance indicators (KPIs) to support operational performance, regulatory compliance, and management decision-making.
15. Perform root cause analysis of recurring system, meter, and operational issues and recommend corrective actions and process improvements.
16. Support customer service operations by resolving issues related to remote connect/disconnect functionality, service orders, and meter communications.
17. Provide technical expertise and functional support to Customer Care, Billing, Meter Test, Engineering, Finance, Regulatory Affairs, and other business partners.
18. Maintain technical documentation, procedures, workflows, user guides, and training materials related to AMI systems and business processes.
19. Ensure compliance with company policies, cybersecurity standards, data governance requirements, and applicable regulatory requirements while participating in continuous improvement initiatives and special projects.

Job Qualifications Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate with or without reasonable accommodation that the essential functions of the job can be performed. Education Education: Bachelor’s Degree from an accredited college or university in Engineering, Business Information Systems, or Information Technology preferred. Knowledge of Customer Care functional business procedures preferred. Years of Experience Experience: 3+ years of relevant experience required; level will be determined based on total years of experience. Minimum Knowledge, Skills and Abilities

1. Knowledge of Advanced Metering Infrastructure (AMI/AMR), metering operations, Customer Information and Billing Systems, Field Services applications, meter data processes, and related enterprise systems. Working knowledge of application administration, system integrations, data flows, software configuration, maintenance, troubleshooting, and application performance monitoring.
2. Strong analytical, critical-thinking, and troubleshooting skills with the ability to interpret data, identify trends and anomalies, perform root-cause analysis, and resolve complex meter, communication, synchronization, billing, and system exceptions.
3. Proficiency with Microsoft Office applications, databases, reporting and analytical tools, and SQL. Ability to learn and effectively utilize specialized utility applications supporting AMI, metering, billing, field services, and data analytics.
4. Ability to interpret functional and technical requirements, develop and execute test scenarios, analyze results, and support software upgrades, system enhancements, integrations, meter configuration changes, firmware updates, and production implementations.
5. Understanding of utility metering, billing, customer service, and field service processes, with the ability to work effectively between business operations and Information Technology technical resources.
6. Strong written and verbal communication, interpersonal, and organizational skills with the ability to coordinate effectively across departments, vendors, management, and other stakeholders to achieve timely resolution of operational and system issues.
7. Ability to independently prioritize and manage multiple assignments, take initiative, develop effective solutions, meet deadlines, and perform effectively with minimal supervision in a dynamic operational environment.
8. Ability to maintain effective working relationships, exercise sound judgment, and appropriately handle confidential and sensitive business information.