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Added 2 days ago
Trading Support Consultant
EPC Eneric Petroleum Corp.
Phoenix, AZ · Fairfield, IA
Added 2 days ago
Client Solutions Consultant
EPC Eneric Petroleum Corp.
Phoenix, AZ · Fairfield, IA
Added 2 days ago
Senior Product Designer
EPC Eneric Petroleum Corp.
Phoenix, AZ · Fairfield, IA
Added 4 days ago
IT Systems Analyst
EPC Eneric Petroleum Corp.
Fairfield, IA · Phoenix, AZ
Added 5 days ago
Compliance Commmunications Analyst
EPC Eneric Petroleum Corp.
Fairfield, IA · Phoenix, AZ
Added 5 days ago
Accountant
EPC Eneric Petroleum Corp.
Fairfield, IA · Phoenix, AZ
Added 6 days ago
Procurement Coordinator
EPC Eneric Petroleum Corp.
Fairfield, IA
Added 10 days ago
Account Review Specialist
EPC Eneric Petroleum Corp.
Fairfield, IA · Phoenix, AZ
Added 12 days ago
Enterprise Software Architect
EPC Eneric Petroleum Corp.
Phoenix, AZ · Fairfield, IA · West Des Moines, IA
Added 13 days ago
EE
Service Experience Specialist
EPC Eneric Petroleum Corp.
Fairfield, IA · Phoenix, AZ
- $19 to $21 USD / hour
Added 13 days ago
Regional Director, Advocacy & Supervision
EPC Eneric Petroleum Corp.
Remote, United States
Added 16 days ago
Corporate Trainer
EPC Eneric Petroleum Corp.
Fairfield, IA · Phoenix, AZ
Added 16 days ago
Performance Reporting Consultant
EPC Eneric Petroleum Corp.
Fairfield, IA · Phoenix, AZ
Added 18 days ago
Human Resources Business Partner
EPC Eneric Petroleum Corp.
Fairfield, IA
Added 18 days ago
Managing Director, Financial Planning
EPC Eneric Petroleum Corp.
Remote, United States
Added 18 days ago
Senior Product Owner
EPC Eneric Petroleum Corp.
Phoenix, AZ · Fairfield, IA
Added 18 days ago
Accounting Specialist
EPC Eneric Petroleum Corp.
Fairfield, IA · Phoenix, AZ
Added 18 days ago
Advisor Liaison
EPC Eneric Petroleum Corp.
West Des Moines, IA
Added 18 days ago
Tableau Engineer
EPC Eneric Petroleum Corp.
Phoenix, AZ · Fairfield, IA
Added 18 days ago
Director of Insurance Solutions
EPC Eneric Petroleum Corp.
Phoenix, AZ · Fairfield, IA
Added 18 days ago
Financial Operations Supervisor
EPC Eneric Petroleum Corp.
Fairfield, IA · Phoenix, AZ
Added 18 days ago
EE
Salesforce Developer Intern
EPC Eneric Petroleum Corp.
Phoenix, AZ · Fairfield, IA
- $17 to $26 USD / hour
Added 18 days ago
EE
Data Engineering Intern
EPC Eneric Petroleum Corp.
Phoenix, AZ · Fairfield, IA
- $17 to $26 USD / hour
Added 18 days ago
EE
Compliance Intern
EPC Eneric Petroleum Corp.
Fairfield, IA
- $17 to $26 USD / hour
Added 18 days ago
EE
Business Operations Intern
EPC Eneric Petroleum Corp.
Fairfield, IA
- $17 to $26 USD / hour

EPC Eneric Petroleum Corp.

Digital Experience Consultant

Phoenix, AZ, United States
Fairfield, IA, United States

$20 to $24 USD / hour

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Job details

Pay: $20 to $24 USD / hour
Posting language: English
Posted: Oct 1, 2026

Original job description

Job Summary

Key Deliverables and Responsibilities The Digital Experience Consultant plays a key role in delivering exceptional support to financial professionals and their clients by resolving system-related issues, providing guidance on digital tools, and ensuring seamless access to company platforms. This position serves as a trusted resource for both internal teams and external partners, helping users navigate systems, troubleshoot access concerns, and maintain secure, efficient use of technology.

In this role, the Digital Experience Consultant provides direct support via phone and other service channels, assisting with password resets, access management, and system navigation. The position also supports operational needs through accurate data entry and processing of required paperwork.

Analyze customer concerns to identify root causes and provide timely, effective resolutions, ensuring a high level of satisfaction.
Actively listen to customer needs and deliver clear, accurate solutions tailored to each inquiry.
Maintain deep knowledge of company products, services, and technology platforms to support issue resolution and customer education.
Deliver real-time training to financial professionals on systems, procedures, and best practices supported by the department.
Respond to technology-related inquiries from financial professionals, associates, and management, supplying information and troubleshooting as needed.
Communicate company policies and procedures clearly to internal and external stakeholders, escalating potential compliance concerns to management.
Collaborate with internal teams and clearing firms to develop and refine procedures that improve service efficiency and effectiveness.
Serve as a go-to expert for resolving escalated or complex issues, fostering trust and loyalty among financial professionals.

What We Are Looking For The ideal candidate is a service-oriented professional who enjoys helping others solve problems and navigate technology with confidence. They combine strong communication skills with technical curiosity and the ability to quickly learn and support multiple systems.

Hourly Range: $20-24/hour

Location: Hybrid (in-office 3 days/week) in either Phoenix, AZ or Fairfield, IA locations

Why Cambridge? Cambridge has competitive benefits and promotes a work/life balance to encourage individual success.

Premium benefit package including medical, vision, dental, life and long-term disability insurance
Vacation/sick time
401K retirement plan with company matching program
Eleven paid holidays

You can find more details about our comprehensive benefits package here.

Cambridge Overview:

Cambridge is a financial solutions firm that provides business support services to thousands of independent financial advisors. These advisors offer personalized investment services including wealth management, financial planning, and retirement services to individuals and families across the country. Cambridge provides significant compliance, technology, and transaction processing support to these financial advisors and their offices.

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More about this job

Skills

Troubleshoot
Data entry
Troubleshooting
Regulatory compliance
Communication skills
Financial planning
Transaction processing

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