Jobs in the United States

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Added 1 min ago
Advisor, Grants & Contracts Compliance (P3)
Save the Children 2022
Fairfield, Town of, CT · Washington, DC · Lexington, KY
As the Advisor, Grants & Contracts Compliance, you’ll be integral to our work in helping vulnerable children achieve a brighter future. You will serve as a trusted compliance resource and…
Added 1 min ago
Automotive Sales Advisor - LHM Chrysler Jeep Dodge Ram Albuquerque
Asbury
Albuquerque, NM
…innovator in the automotive industry? As an Automotive Sales Advisor, you will have the opportunity to make a positive impact on our business and in the lives of our team members and…
Added 1 min ago
Automotive Technician
Asbury
Columbia, MD
Communicate with service advisor when additional work is needed or if repairs cannot be completed within the promised time
Added 1 min ago
Automotive F&I Manager Bill Estes Ford
Asbury
Brownsburg, IN
Partner with service advisor's to assist customers with purchasing extended warranties when needed
Added 2 mins ago
Spa Receptionist FT - Heavenly Spa
Westin Beach Resort Fort Lauderdale
Fort Lauderdale, FL
…lunches, free parking, and monetary incentives based on Trip Advisor and GSS mentions, among other perks. Come find your home away from home and join the Westin team…
Added 2 mins ago
Corporate Real Estate Business Advisor
Bank of Montreal
Chicago, IL
Acts as a trusted advisor to assigned business/group.
Added 3 mins ago
Performance Nutrition Internship - Spring 2027
EXOS Human Capital, LLC
Phoenix, AZ
Exos is seeking energetic and passionate individuals to take part in our learning intensive, 12-16 week internship program. This internship will be onsite at our Performance Center in…
Added 4 mins ago
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AV Team Lead
TEKsystems
New York, NY
- $45 to $48 USD / hour
Act as a trusted advisor for conference room technologies, event planning, and collaboration solutions.
Added 5 mins ago
Automotive Service Advisor
Group 1 Automotive, Inc.
Rockland, MA
Added 6 mins ago
Energy Project Manager
MassCareers
MA
Review audits and reports to be sure pricing and paybacks align with applicable program requirements.
Added 6 mins ago
UO
Student Clerical - Student Success Center
University of Central Oklahoma
Edmond, OK
- $10 USD / hour
Submitting forms and transcripts to the appropriate Advisor.
Added 6 mins ago
Purchasing Specialist - Pharmacy - Mon - Fri 9:00am - 5:30pm
Guardian Pharmacy Services Management, LLC
Brighton, MI
Relational – ability to build relationships with business unit management and become “trusted advisor”
Added 8 mins ago
CU
Sr Advisor, Business Development - Managed IT Services
Canon U.S.A., Inc.
NY-Melville US-IL-Itasca US-GA-Norcross US-TX-Irving US-NJ-Burlington US-CA-Irvine · Itasca, IL · Norcross, GA · Irving, TX · Burlington, NJ · Irvine, CA
- $135,990 to $237,480 USD / year
Canon is seeking a Sr Advisor, Business Development to support the growth of our Managed IT Services business. In this pivotal leadership role, you will be responsible for creating,…
Added 8 mins ago
Academic Advisor in Communication
North Carolina State University
Raleigh, NC
…students in our Master of Science and interdisciplinary doctoral program in Communication, Rhetoric and Digital Media (in collaboration with the Department of English). We are part of the…
Added 10 mins ago
Director, National Retail
Girl Scouts of the USA
New York, NY
The Revenue community leads Girl Scout Merchandise, Product Program, National Licensing, and Revenue Operations. The work spans e-commerce, retail and wholesale, product development,…
Added 13 mins ago
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Cyber Security Engineer SME
SOSi
Washington, DC
- $119,803 to $248,822 USD / year
…subject matter expert supporting an enterprise cyber defense program for a federal customer. This senior, highly visible role sits at the intersection of security engineering, architecture,…
Added 14 mins ago
Executive Director, Technology & Innovation
ECS FEDERAL LLC
ARLINGTON, VA
The ideal candidate will serve as a trusted advisor to senior government executives, translating strategic vision into executable outcomes while building and leading high-performing teams…
Added 14 mins ago
NL
GSOM Division Administrator - Surgery
NYU Langone Health
New York, NY
- $121,792.21 to $158,340 USD / year
Identify opportunities for program growth, new clinical services, geographic expansion, and market development
Added 15 mins ago
Bulk Driver - Bellville, TX
Bellville, TX
knowledge of the Xatanet communication system and the fleet advisor software
Added 15 mins ago
Cane Navigator
UM Corp (Enterprise)
Coral Gables, FL
The Cane Navigator (Academic Advisor) supports undergraduate student success by providing proactive, holistic academic advising that promotes student learning, persistence, progression, and…
Added 17 mins ago
Client Service Associate
Ameriprise Financial Services, LLC.
New Brighton, MN
…team! The Client Service Associate (CSA) is an integral part of advisor and branch support; responsible for using the client relationship model and turnkey tools. Activities may include but…
Added 18 mins ago
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Senior Water/Wastewater Client Account Leader
Arcadis
Greensboro, NC · Cary, NC · Charlotte, NC
- $150,000 to $200,000 USD / year
Serve as a trusted advisor to municipal and utility clients in Greensboro, the Triad, and across North Carolina.
Added 19 mins ago
Principal Enterprise Architect
Coke Florida
Tampa, FL
…Company by Deloitte Private and The Wall Street Journal. This program recognizes outstanding U.S. private companies and the achievements of their management teams in four key areas:…
Added 20 mins ago
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Beauty Advisor - MAC, Herald Square - Full Time
Macy's
New York, NY · NY
- Full-time
As a Cosmetic Sales colleague, also known as a Beauty Advisor, your focus is to support the Beauty needs of our customers to drive sales. Both a product educator and beauty enthusiast, you…
Added 20 mins ago
Automotive Express Technician
Vaden Hyundai Brunswick
Brunswick, GA
Identify basic vehicle concerns and communicate findings to the service advisor

EPB

Technical Solutions Advisor Trainee

Chattanooga, TN, United States

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Job details

Apply by: Mar 9, 2027
Posting language: English
Posted: Nov 9, 2026

Original job description

Job Summary The Technical Solutions Advisor Trainee is an entry-level role responsible for providing professional customer service via phone call, e-mail, web chat, or SMS contacts in a contact center environment, while participating in a structured training program. The trainee develops proficiency in systems, core job functions, complex order processing, and technical troubleshooting while supporting the objective of achieving 100% customer satisfaction through effective communication with customers, clients, contractors, and vendors. Technical Solutions Advisor Trainees are designated as disaster recovery employees and may be required to work remotely on a periodic basis in accordance with the Work at Home Call Center Policy

Duties and Responsibilities

Develop a foundational understanding of company policies, procedures, and departmental guidelines.
Build introductory knowledge of RF, IPTV, streaming video, internet access, and telephone services.
Participate in observation and limited phone training to become familiar with customer interactions and communication expectations.
Acquire in-depth knowledge of Tier 1 troubleshooting processes for residential customers.
Receive training on how to conduct in-depth customer interviews to identify and diagnose service issues.
Learn escalation procedures and when to engage internal and external support teams appropriately.
Begin handling customer contacts full-time under direct coaching and supervision.
All trainees should demonstrate full understanding of EPB’s Guiding Principles and have successfully acclimated to working in a professional business environment.
Successfully complete a one-on-one mentorship with an existing Technical Solutions Advisor.
Pass all assessments given during training with an 80% higher, including a final exam.Phase II: Supervised Technical Support:-Apply learned troubleshooting skills to resolve service issues, document interactions accurately, and follow up to ensure customer satisfaction.
Practice prioritizing and managing multiple open issues across different communication channels simultaneously.
Receive ongoing feedback and coaching to improve technical performance and customer communication.
Move to full shift integration on the call center floor, working on a typical Technical Solutions Advisor schedule including availability in a 24/7/365 environment.Phase III: Transition to Technical Solutions Advisor:-Transition to full production and schedule requirements.
Apply all acquired skills to provide Tier 1 and Tier 2 support, with occasional Tier 3 exposure as appropriate.
Demonstrate the ability to identify recurring problems, recommend permanent solutions, and position EPB and broadband partners as providers of choice.
Successfully complete the trial employment period to transition into the permanent Technical Solutions Advisor role.

Education and Experience

Associate’s degree in a related technical field is preferred, or 1-2 years of experience in internet, video, or voice systems.
Excellent customer service, oral & written communication, interpersonal, problem-solving, and teamwork skills.
Working knowledge of standard residential hardware, including but not limited to residential-grade tablets, laptop/desktop hardware, video streaming technologies, smart TVs, security cameras, printer connectivity, etc.
Working knowledge of standard residential operating systems (current and recently obsolete), including Microsoft Windows, Apple OS, and various mobile OS-Microsoft Excel basic skill in cell formatting, simple equations, protecting cells and worksheets from accidental changes, and efficient data entry for repetitive action.
Other commonly used commercial products (including Microsoft Office), strong Microsoft Outlook skills.
Antivirus Software – familiarity with the function and operation of popular antivirus software suites.
Task-focused and capable of accepting interruptions, prioritizing changes, and completing tasks in a timely and detail-oriented manner.
Strong working knowledge of common technical issues to offer support when needed.

Certifications and Other Requirements

Possess and maintain a current, valid driver's license in state of residence and demonstrate safe and responsible operation of motor vehicles.
Task-focused and capable of accepting interruptions, prioritizing changes, and completing tasks in a timely and detail-oriented manner.
Self-motivated with a can-do attitude.
Ability to demonstrate professionalism and optimism via verbal communication with peers and end-users.
Ability to show technical knowledge through pre-employment assessments.
Ability to adapt to new procedures with minimal interruption.

Physical Demands - Additional Information

The work environment typically represents a standard office setting.
Work day and night, including weekends.
Communicate effectively for long hours.

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