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Envoy Air Inc.

Support Services Allocator

Los Angeles, CA, United States

Pay/Salary Information $62,100 to $69,000

Apply on us-envoyair.icims.com About employer

Applications open in a new tab.

Job details

Pay: Pay/Salary Information $62,100 to $69,000
Apply by: Nov 10, 2027
Experience: 3 years of experience Supervising various employee groups including management, non-management and contract labor workgroups desired
Posting language: English
Posted: Nov 10, 2026

Original job description

Overview

Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

We offer:

Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)

Responsibilities

DCC (Dispatch Control Center) is the department that assigns employees (agents) to different tasks within the Support Services organization. They answer calls from employees, AA agents, Tower etc. and use the radio as main source of direct communication. They also address problems and requests by transmitting information and/or providing solutions. The main functions will be to determine the priority of the requests and to control the process of the assignments. DCC Planner are the human factor behind the AVTECH console which is the operating system utilized to manage, control and dispatch all the assignments.

Responsibilities

Ability to remain calm and deliver clear instructions under pressure.
Proactively address problems and suggest solutions.
Assess situations and prioritize calls.
Ability to multitask and adjust to changes as they are occurring.
Communicate any abnormalities or problems within the operation to the appropriate supervisor/manager.
Allocators are expected to show a professional phone etiquette directing the flow of the conversation.
Always speak slowly and distinctly, must make every effort to be patient and to be understood.
Keep a clear and constant communication with the supervisor assigned to oversee their work.
Learn to use various products to run a smooth and effective operation.
Supervise and manage the support service team, including but not limited to, assigning lunches and breaks. Verifying meal and break laws are being followed.
Proactively coach and counsel employees
Ability to utilize systems to move and place staffing in appropriate locations while managing and ensuring proper coverage of functions are handled.

Essential Job Functions

Assignments of double-digit flights
Weather events and IROP’s
Auto-Assign
Assignments UMNR
Assignments in priority order
Service Centers/Clubs
Wheelchair passenger requests (not listed)

Required Training: In order to be qualified you will need to successfully complete the QIK training and undergo the Customer Care training.

Qualifications

Who are we looking for?

Requirements

Ability to multi task while meeting deadlines and during operational pressure
Effective organization and planning skills
Minimum age of 18
High school diploma or GED equivalent
Thorough knowledge of aircraft performance and Federal Aviation Regulations
Must be able to work rotating shifts, nights, and weekends when necessary
Possess the legal right to work in the United States
Must be able to read, write, fluently speak and understand the English language
3 years of experience Supervising various employee groups including management, non-management and contract labor workgroups desired
Familiarity with ATC functions preferred
Working knowledge of FAA 121 Regulations 14 CFR Part 121 Regulations preferred
Understanding of Envoy policies, procedures, and union agreements preferred
Demonstrate ability to communicate effectively both orally and in writing preferred
Proficiency with computer programs including Microsoft Word, Excel, PowerPoint and Outlook preferred

Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.

Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.

Pay/Salary Information $62,100 to $69,000

Apply on us-envoyair.icims.com About employer

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Jobs in the United States