Supervisor, Dispatch Control Center

Overview

Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

We offer:

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)

Responsibilities

WCC is the department that assigns employees (agents) to different tasks within the Support Services organization. They answer calls from employees, AA agents, Tower etc. and use the radio as main source of direct communication. They also address problems and requests by transmitting information and/or providing solutions. The main functions will be to determine the priority of the requests and to control the process of the assignments. WCC Planner are the human factor behind the AVTECH console which is the operating system utilized to manage and control all the assignments.

Responsibilities

• Maintain routine communication.
• Provide resourceful information to agents in regards to passenger’s questions.
• Remain updated on the continuous operation of the system.
• Communicate any abnormalities or problems with operations to the appropriate supervisor/manager.
• WCC planner are expected to show a professional phone etiquette directing the flow of the conversation.
• Always speak slowly and distinctly, must make every effort to be patient and to be understood.
• Keep a clear and constant communication with the supervisor assigned to oversee their work.
• Comply with the uniform and image standards.
• Learn to use ConnectMe in order to stay inform.

Essential Job Functions

• Assignments of double digit flights
• Weather events and IROP’s
• Auto-Assign
• Assignments UMNR
• Assignments in priority order
• Service Centers/Clubs
• Wheelchair passenger requests (not listed)
• Miami International Hotel wheelchair passengers

Required Training: In order to be qualified you will need to successfully complete the QIK training and undergo the Customer Care training

Qualifications

Who are we looking for?

Requirements

• Must be able to handle multiple responsibilities with competing deadlines and operational pressure
• Effective organization and planning skills are necessary in this position
• Minimum age of 18
• High school diploma or GED equivalent
• Thorough knowledge of aircraft performance and Federal Aviation Regulations
• Must be able to work rotating shifts, nights, and weekends when necessary
• Possess the legal right to work in the United States
• Must be able to read, write, fluently speak and understand the English language
• 3 years of experience Supervising various employee groups including management, non-management and contract labor workgroups desired
• Familiarity with ATC functions preferred
• Working knowledge of FAA 121 Regulations 14 CFR Part 121 Regulations preferred
• Understanding of Envoy policies, procedures, and union agreements preferred
• Demonstrated ability to communicate effectively both orally and in writing preferred
• Proficiency with computer programs including Microsoft Word, Excel, PowerPoint and Outlook preferred
• Possess a valid, unexpired and unsuspended state driver’s license; some license restrictions may prohibit a candidate from being considered for this role.

Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.

Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.

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